NOC Engineer – Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. RESPONSIBILITIES Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. Coordinate escalations with internal engineering, field operations, and external vendors. Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. Conduct proactive network performance analysis, capacity planning, and optimization. Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. Oversee change management, upgrades, and maintenance windows to minimize service impact. Maintain detailed documentation, runbooks, and process improvements for network operations. Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security , Quality of work , and Results-Orientation . REQUIRED QUALIFICATIONS 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). Hands-on experience with: Juniper (Junos), Cisco, and MikroTik platforms. Calix XGS-PON and access/aggregation network management systems. Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). Strong understanding of network monitoring, alerting, and telemetry tools. Proven ability to lead technical response during major incidents and guide NOC teams through resolution. Bachelor’s degree in computer science, IT, or equivalent experience preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.

This role involves providing repair services for fitness equipment and similar products. Evaluate, troubleshoot, analyze, identify, and repair fitness bikes, treadmills, smart home gym systems, wine coolers, and similar products. Work with high-end clients and maintain a dedication to customer service.

As Director of Engineering Operations, you will absorb everything that sits between our CTO and his ability to think, build, and lead. You will own the operational, compliance, and people machinery of the engineering organization — running it with precision so our technical leadership can stay focused on what matters most: shipping great product and reinventing how we develop it. This is not a coding role. This is the role that makes everything else possible. What You'll Own Compliance & Audit Lead annual SR&ED (Scientific Research & Experimental Development) credit process — owning documentation, working with external consultants, and ensuring maximum eligible claim Own SOC 2 audit readiness and coordination — managing auditor relationships, evidence collection, and remediation tracking Project manage annual penetration testing cycles — coordinating with vendors, prioritizing findings, and tracking remediation to closure Maintain a compliance calendar and ensure engineering never misses a deadline Lead annual SR&ED (Scientific Research & Experimental Development) credit process — owning documentation, working with external consultants, and ensuring maximum eligible claim Own SOC 2 audit readiness and coordination — managing auditor relationships, evidence collection, and remediation tracking Project manage annual penetration testing cycles — coordinating with vendors, prioritizing findings, and tracking remediation to closure Maintain a compliance calendar and ensure engineering never misses a deadline People Operations Own the engineering performance review cycle end-to-end — scheduling, tooling, calibration, and documentation Support managers with performance improvement processes and documentation Partner with HR on headcount planning, onboarding coordination, and team communications Track team health and flag issues to leadership proactively Own the engineering performance review cycle end-to-end — scheduling, tooling, calibration, and documentation Support managers with performance improvement processes and documentation Partner with HR on headcount planning, onboarding coordination, and team communications Track team health and flag issues to leadership proactively Delivery & Project Management Own cross-team project management — tracking dependencies, risks, and delivery milestones across engineering squads Run or optimize sprint ceremonies where needed to improve delivery predictability Maintain engineering roadmap visibility for executive and board reporting Identify and eliminate operational friction slowing engineering output Own cross-team project management — tracking dependencies, risks, and delivery milestones across engineering squads Run or optimize sprint ceremonies where needed to improve delivery predictability Maintain engineering roadmap visibility for executive and board reporting Identify and eliminate operational friction slowing engineering output Vendor & Tool Management Own relationships with key engineering vendors and tooling providers Track contracts, renewals, and cost optimization opportunities Support evaluation of new tools, particularly in the AI development toolchain Own relationships with key engineering vendors and tooling providers Track contracts, renewals, and cost optimization opportunities Support evaluation of new tools, particularly in the AI development toolchain What Success Looks Like In your first 90 days, our CTO has measurably more time for technical leadership. Within six months, our SR&ED claim is filed cleanly, our SOC 2 posture is documented and audit-ready, and our engineering delivery is more predictable. Within a year, you have built a quietly excellent operational backbone that the team depends on — and nobody has to think about.

The role of Auto Desk Appraiser Level I involves determining the scope and cost of auto repairs for damages caused by collision or other risks. The appraiser reviews shop estimates and/or photos of the damaged vehicle and works to reach a mutually acceptable repair estimate with the repair facility based on client guidelines and industry standards. Review and/or rewrite auto body shop estimates for collision and other material damage losses, making changes based on industry standard procedures. Obtain agreement on scope and cost of repairs with repair facilities. Ensure that repair estimates and supplements are properly documented. Provide written reports to clients on adjustments made in the submitted estimates. Prepare and submit total loss condition reports in cases of potential total loss claims.