• Provide evidence-based teletherapy to children (ages 5–17) and their families • Deliver interventions such as CBT, Exposure Therapy for Anxiety, PMT, PCIT, CPP, and other evidence-based modalities • Complete timely and accurate clinical documentation (intakes, treatment plans, progress notes) using our platform • Participate in optional weekly case consultation and team meetings

• Provides patient care modalities of evidence-based practices to best meet the clinical needs of the patients. • Review and signature of patient clinical Psychosocial assessment, diagnosis, treatment plan, and consents as needed for the patient in a timely manner. • Documents all services and patient activities appropriately. • Conducts crisis intervention for the individual and family based on the individual’s safety plan. • Participate in regular case planning with the involved Multidisciplinary Team. • Provides case management services to promote recovery and community reintegration as needed. • Performs other duties as assigned

• Qualified candidates must be a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Mental Health Counselor (LMHC), or Licensed Marriage Family Therapist (LMFT) in Texas • Autonomy to build and grow the MinuteClinic practice without the burden payor contracting, credentialing, and billing • Opportunities to provide psychosocial support and education needed to address the mental wellbeing of individuals, couples/families ages 13+ • Evidence-based care and access to assessment and treatment planning tools to elevate and support the continuity of care for patients • Career growth and professional development within the organization • In-depth training, development, and support

Role Description A rapidly growing medical spa and aesthetics group is looking for a warm, professional, and highly organized After-Hours Virtual Receptionist / Patient Care Coordinator to support patients outside of normal business hours. In this role, you will be the first point of contact for patients during evenings, weekends, and holidays as needed. You will help answer inbound calls, schedule appointments, provide clinic information, document patient interactions, and deliver a polished, concierge-level experience across multiple clinic locations. This is a part-time remote role with the opportunity to grow into more hours and responsibilities based on performance and business needs. Key Responsibilities - Answer inbound after-hours, weekend, and holiday calls promptly and professionally - Schedule, reschedule, and cancel patient appointments using the clinic's scheduling software - Identify the correct clinic location based on patient needs, provider availability, and appointment type - Answer basic questions about treatments, providers, office hours, pricing, and clinic locations - Collect accurate patient information and document all calls, notes, and follow-ups clearly - Follow call scripts, SOPs, scheduling guidelines, and escalation procedures - Escalate urgent patient concerns according to company protocols - Share detailed call notes and updates with the daytime front desk team - Assist with appointment confirmations, reminder calls, and follow-up calls as needed - Conduct outbound retention calls to help re-engage patients and reduce cancellations - Deliver a luxury, patient-centered experience on every call Qualifications - Must be based in the Philippines and able to work remotely - Minimum of 2 years of experience as a virtual receptionist, customer service representative, appointment setter, or similar role - Previous experience in a medical spa, aesthetics, dermatology, dental, cosmetic surgery, or healthcare environment is highly preferred - Excellent spoken and written English with a professional phone presence - Friendly, empathetic, patient, and customer-focused communication style - Strong multitasking, organization, and attention to detail - Comfortable following scripts while keeping conversations natural and warm - Able to quickly learn new software, scheduling systems, and clinic workflows - Reliable high-speed internet connection with backup connectivity - Quiet home office or professional remote workspace - Noise-canceling headset required - Availability to work evenings, weekends, Sundays, and holidays as needed Nice to Have - Experience using Zenoti or similar scheduling platforms - Experience with HubSpot, VoIP phone systems, Google Workspace, or Microsoft Office - Background supporting multiple clinic locations or multi-location scheduling - Experience handling appointment confirmations, reminder calls, and patient retention calls - Experience working in luxury service, beauty, wellness, or healthcare-related industries Work Setup - Remote, Philippines-based - Part-time with opportunity to grow - Working hours: Evenings, weekends, including Sundays, and holidays as needed