• Lead and develop the engineering team while strengthening technical capabilities across multiple customer organizations. • Identify, recruit, and deploy qualified engineering resources to meet customers' manpower and project requirements. • Prepare Statements of Work (SOW), quotations, and commercial proposals based on customer requirements. • Provide timely support for urgent customer issues, including emergency manpower allocation and resolution of technical or personnel-related challenges. • Evaluate and promote opportunities for Taiwan-based manufacturing and outsourcing partnerships. • Leverage strong hands-on experience in semiconductor equipment to understand customer challenges, provide practical solutions, and support technical decision-making. • Support customer performance evaluations of assigned engineers and drive continuous improvement based on customer feedback. • Resolve conflicts and communication issues between customers and their internal engineering teams. • Regularly report customer business status, manpower deployment, project progress, and business development updates to management. • Support business development activities and undertake additional assignments as required. • Hands-on experience in system/module assembly, integration, troubleshooting, and on-site technical support. • Solid understanding of assembly processes, system and hardware integration, testing, debugging, and manufacturing workflows within semiconductor equipment companies.

• Oversee multiple software development teams • Drive departmental strategy and project alignment • Collaborate with department heads and executives • Mentor software managers and leaders • Oversee complex software projects

• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions • Documents, reviews and ensures that all quality and change control standards are met • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases • Works with vendors and partners for the successful implementation of critical tooling and platforms • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively • Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment • Evaluates new technologies for adoption across the enterprise • Participates in and leads review board sessions to drive consistency across the enterprise • Fields questions from engineers, product teams, or support teams • Monitors tools and participates in conversations to encourage collaboration across product teams • Provides application support for software running in production • Acts as a technical escalation point for the engineers on the team • Provides leadership, mentoring, and coaching to Software Engineers • Attracts, retains, and develops top talent to build a world class Software Engineering Team • Conducts annual and mid-year reviews by reviewing individual development plans and team feedback • Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests • Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Role Description As an Engineering Manager / Technology Lead in our Product Technology and Innovation organization, you are responsible for the delivery of innovative, market leading platforms and products that continue to improve the education technology industry. Specifically, you will lead our Cengage's flagship ed2go engineering teams that provide focused digital learning experiences. As the Engineering Manager, you will divide time, effort and attention between team management responsibilities and product development responsibilities - leading software development teams for application development and platform support. You will be working in a multi-functional and Agile team environment. - Apply Agile methodologies and the principles of Product Operating Model (POM) to drive iterative development, continuous improvement, and rapid time-to-market. - Collaborate directly with engineering teams to define user stories, prioritize backlog items, and drive timely, high-quality product releases. - Act as a player/coach, both creating solutions and owning the team(s) for solution implementation. - Communicate clearly across product teams, technology teams, interface designers and domain authorities in different parts of the organization. - Meet with product partners, customers and other technologists to understand customers’ learning and technological needs; provide guidance on technology solution options. - Monitor product performance, analyze important data, and gather user feedback to continuously iterate and improve the product. - Conduct post-release evaluations, retrospectives, and A/B testing to inform future product enhancements and strategic decision-making. - Design, architect, and implement new features and functionality with the expectation that you will own and drive the development using an iterative methodology. - Responsible for ensuring our customers enjoy a consistently reliable and high-performing experience with our platforms, available 24/7. - Stay up to date with emerging technologies and industry trends and integrate relevant advancements into our product roadmaps. - Cultivate a high-performance, transparent culture of continuous improvement focused on accountability and results. Qualifications - 5+ years of leadership experience, including developing technology strategies and driving innovation. - Experience building, developing, motivating and leading a global workforce of employees and contractors across different time zones. - Strong experience modernizing monolithic architectures, implementing hybrid cloud strategies, and creating APIs to bridge legacy systems with cloud-native platforms. - Expertise in AWS (EC2, S3, Lambda, RDS, CloudFormation), cloud-native development (Kubernetes, Docker, microservices), and Infrastructure as Code (Terraform, AWS CDK). - Proven track record to compose and build scalable, secure, high-availability enterprise systems, bringing to bear CI/CD pipelines and automated testing frameworks for global user bases. - Skilled in agile methodologies (Scrum, Kanban, SAFe), fostering high-performing engineering teams, and using tools like Jira or Azure DevOps to ensure efficient delivery and alignment with business priorities. - Proven understanding of generative AI concepts and frameworks, such as LLMs, multimodal models, prompt engineering, AI agent orchestration, retrieval augmented generation, and vector databases. - Familiarity with agentic workflows and AI-enabled automation for applications such as content management, search, personalization, or workflow optimization. - Knowledge of AI safety, responsible AI practices, and content moderation systems. - Hands-on experience integrating or experimenting with commercial and open-source GenAI technologies and toolkits (e.g., OpenAI, Hugging Face, LangChain). - Motivation to be up to date with advancements in GenAI, MLOps, and digital transformation. - Strong interpersonal and collaboration skills—capable of partnering effectively with multi-functional teams, including product, build, and engineering, in distributed and remote-first environments. - Experienced in breaking down complicated technical concepts for diverse technical and non-technical audiences, including executives and partners. - Proactive approach to learning new technologies, embracing experimentation, and incorporating emerging practices into platforms and teams. - Commitment to continuous improvement for both product and engineering culture. Benefits - Comprehensive and rewarding Total Rewards package designed to support and empower our employees. - Participation in the company’s discretionary incentive bonus program. - Bonus target amount: 20% Annual: Individual Target. - Base pay range: $138,200.00 - $221,100.00 USD. Company Description Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.