• Own and deliver weekly, monthly and quarterly client reporting across Harrier’s RPO and Project RPO accounts — accurately, on time, every time. • Act as the analyst and business partner for new client implementations: gather data and reporting requirements, design the dashboard, build the automations, and transition each client onto a clean, auditable reporting process. • Deliver commercial modelling, invoice reporting and ad hoc analysis — including pipeline bottleneck and sourcing performance analysis. • Own Harrier’s AI-powered automation program — designing and deploying AI agents that handle report generation, data quality monitoring and insight drafting across every client account, and keep every report standing up to scrutiny. • Champion AI adoption across the analytics function — identifying where natural language querying, predictive modelling and agent-based workflows can replace manual effort, and bringing the rest of the team along with you. • Present competitor knowledge, market trends and risk insights to talent partners and hiring managers as part of regular reporting. • Contribute to Harrier’s whole-of-company talent dashboard, giving leadership a single, consolidated view of performance, resourcing health and delivery risk.

• Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally) • Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives • Educate and prepare customers for My Intuitive+ including customer onboarding • Monitor and drive the digital products utilization by customers and clinical users • Drive continuous expansion of the user base by working with key hospital staff and thought leaders • Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution • Lead clinical teams through training sessions, helping them understand system operation • Onboard, coach, and mentor new and existing team members • Participate in the training and launch of new products and/or procedures • Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material • Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service • Support complex customer events involving multi-departmental collaboration and multi-faceted solutions • Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System • Provides feedback based on client experiences to support and product develop team for process improvements • Prospect for digital solution expansions and upgrades existing base

Role Description Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operations—balancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly. The ideal candidate thrives in a fast-paced, ever-changing environment, ensuring appointments are confirmed, cancellations are quickly backfilled, and members receive timely, high-quality care. Success in this role requires excellent communication, strong attention to detail, and comfort using scheduling tools. Responsibilities - Fill same-day and next-day schedule openings by managing waitlists and pull-forward opportunities to maximize utilization. - Execute outbound member outreach to convert open capacity into completed appointments. - Provide timely, professional support through member text and chat channels. - Coordinate real-time responses to technician callouts and scheduling disruptions, minimizing appointment loss through effective rescheduling. - Serve as the primary communication link with field technicians via two-way radio, resolving in-field issues such as delays, no-answer visits, and navigation needs. - Partner with the Customer Success team to retain appointments and reduce avoidable cancellations. - Maintain accurate, timely documentation of all member interactions, scheduling activity, and outcomes within the CRM. Qualifications - 2+ years of experience in dispatch, scheduling, customer service, or operations. - Comfort managing multiple live conversations (text, chat, radio) simultaneously. - Proficiency with scheduling or CRM software, or ability to learn quickly. - Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment. - Strong written communication and problem-solving abilities. - Detail-oriented mindset with commitment to accuracy and follow-through. - Experience in mobile healthcare, home health, or telehealth operations is a plus. Benefits - Flexible, remote work arrangement. - Competitive compensation. - Health, dental and vision benefits. - 401k. - A great support structure: we are here for you. - All the resources and tools that you need to succeed. - Ability to reshape an industry and protect lives.

• Responsible for implementing, administering, and improving the proposal process under the direction of the Director of Proposals. • Support the preparation and submission of proposals by managing timelines, tracking deliverables, and ensuring compliance with solicitation requirements. • Format and prepare Word documents with highly advanced formatting and following detailed procedures. • Assist in the development and maintenance of proposal schedules, outlines, compliance matrices, communications, and plans. • Maintain the organization of proposal SharePoint sites for each proposal. • Participate in the continuous improvement of Growth Team processes, including tracking systems, recordkeeping, search systems, and content resources. • Coordinate and participate in meetings and status calls. • Support the efforts of team members, including internal staff, corporate partners, consultants, and vendors, to prepare proposal inputs. • Maintain content resources such as resumes and past performance libraries. • Conduct quality checks to ensure compliance and alignment with solicitation instructions, content plans, review feedback, and corporate standards. • Catch and correct all errors prior to submission. • Assist in integrating win strategies, themes, and discriminators into proposals as guided by the Proposal Manager and Capture Manager. • Prepare materials for and assist in color reviews, ensuring feedback is documented and incorporated effectively. • Participate in reviews, quality assurance, and providing feedback. • Support the production, reproduction, and preparation of final submissions. • Implement strong configuration management procedures to ensure quality submissions. • Assist in coordinating the development of presentations, meetings, discussions, and proposal revisions. • Help document lessons learned and contribute to process improvement initiatives for future proposal development efforts.