• Responsible for developing trusting relationships with Key accounts and growing those relationships to ensure maximum share of the Glaucoma and Dry Eye Disease markets. • Developing account specific strategies in accordance with AbbVie’s guidelines and values • Collaborating with the AbbVie Medical team and AbbVie Institute’s Clinical Specialist in the field to optimize product knowledge and business training acumen • Develop comprehensive and strategic business plans in order to increase market share in the glaucoma and dry eye product portfolio • Conduct regular sales reviews of business territory performance externally and internally • Execute national marketing programs collaborating with internal cross-functional teams • Identify new collaboration & growth opportunities within existing Key Accounts, as well as identify new Key Accounts • Proficiently manage overall budget & resource allocation for the territory

• Own and deliver weekly, monthly and quarterly client reporting across Harrier’s RPO and Project RPO accounts — accurately, on time, every time. • Act as the analyst and business partner for new client implementations: gather data and reporting requirements, design the dashboard, build the automations, and transition each client onto a clean, auditable reporting process. • Deliver commercial modelling, invoice reporting and ad hoc analysis — including pipeline bottleneck and sourcing performance analysis. • Own Harrier’s AI-powered automation program — designing and deploying AI agents that handle report generation, data quality monitoring and insight drafting across every client account, and keep every report standing up to scrutiny. • Champion AI adoption across the analytics function — identifying where natural language querying, predictive modelling and agent-based workflows can replace manual effort, and bringing the rest of the team along with you. • Present competitor knowledge, market trends and risk insights to talent partners and hiring managers as part of regular reporting. • Contribute to Harrier’s whole-of-company talent dashboard, giving leadership a single, consolidated view of performance, resourcing health and delivery risk.

• Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally) • Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives • Educate and prepare customers for My Intuitive+ including customer onboarding • Monitor and drive the digital products utilization by customers and clinical users • Drive continuous expansion of the user base by working with key hospital staff and thought leaders • Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution • Lead clinical teams through training sessions, helping them understand system operation • Onboard, coach, and mentor new and existing team members • Participate in the training and launch of new products and/or procedures • Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material • Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service • Support complex customer events involving multi-departmental collaboration and multi-faceted solutions • Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System • Provides feedback based on client experiences to support and product develop team for process improvements • Prospect for digital solution expansions and upgrades existing base

Role Description Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operations—balancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly. The ideal candidate thrives in a fast-paced, ever-changing environment, ensuring appointments are confirmed, cancellations are quickly backfilled, and members receive timely, high-quality care. Success in this role requires excellent communication, strong attention to detail, and comfort using scheduling tools. Responsibilities - Fill same-day and next-day schedule openings by managing waitlists and pull-forward opportunities to maximize utilization. - Execute outbound member outreach to convert open capacity into completed appointments. - Provide timely, professional support through member text and chat channels. - Coordinate real-time responses to technician callouts and scheduling disruptions, minimizing appointment loss through effective rescheduling. - Serve as the primary communication link with field technicians via two-way radio, resolving in-field issues such as delays, no-answer visits, and navigation needs. - Partner with the Customer Success team to retain appointments and reduce avoidable cancellations. - Maintain accurate, timely documentation of all member interactions, scheduling activity, and outcomes within the CRM. Qualifications - 2+ years of experience in dispatch, scheduling, customer service, or operations. - Comfort managing multiple live conversations (text, chat, radio) simultaneously. - Proficiency with scheduling or CRM software, or ability to learn quickly. - Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment. - Strong written communication and problem-solving abilities. - Detail-oriented mindset with commitment to accuracy and follow-through. - Experience in mobile healthcare, home health, or telehealth operations is a plus. Benefits - Flexible, remote work arrangement. - Competitive compensation. - Health, dental and vision benefits. - 401k. - A great support structure: we are here for you. - All the resources and tools that you need to succeed. - Ability to reshape an industry and protect lives.