• Serve as the primary point of contact for customers regarding orders, delivery timelines, and product availability. • Process and manage customer orders within ERP systems, ensuring accuracy and completeness. • Provide timely responses to customer inquiries, including order status, shipping updates, and product information. • Maintain accurate customer records and order documentation. • Coordinate closely with the sales team to support customer needs and ensure alignment on order fulfillment. • Coordinate shipments with internal warehouse teams, third-party logistics providers, and freight carriers. • Monitor order fulfillment and shipment status to ensure on-time delivery. • Track and resolve shipping issues, delays, or discrepancies in a timely manner. • Prepare and review shipping documentation including packing lists, invoices, and export documentation where applicable. • Support international shipments and ensure compliance with applicable import/export requirements. • Monitor the end-to-end order lifecycle from order entry through delivery confirmation. • Identify potential supply chain disruptions and proactively communicate updates to customers and internal stakeholders. • Work cross-functionally with operations, planning, finance, and quality teams to resolve order issues. • Assist with backlog management and delivery prioritization. • Identify opportunities to improve order processing, logistics coordination, and customer communication. • Participate in process improvement initiatives such as Kaizen or operational workflow improvements. • Support documentation of customer service and logistics processes. • Contribute to performance tracking metrics such as on-time delivery, order accuracy, and customer satisfaction.

Role Description Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support our growing business. We are looking for a sales-oriented customer service professional to sell Shentel’s broadband and television solutions while providing excellent customer service. In this role you will play a pivotal role in keeping your neighbors connected! Qualifications - Your reputation as a successful sales professional who meets and exceeds sales goals - Your high school diploma or equivalent - One year of customer service or call center experience Requirements - Motivated individuals who love a challenge and are ready to meet and exceed their goals Benefits - Base hourly pay rate + uncapped commission - World class 401(k) – up to 8% company contribution - Medical, dental, vision, and life insurance with company subsidies - Up to 3 weeks of PTO and up to 9 paid holidays Company Description Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: - Shentel: Provides traditional cable Internet services for small towns and rural communities. - Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. - Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

• Understand and address customer needs, complaints, or other issues with products or services. • Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. • Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. • Utilize software, databases, scripts, and tools appropriately. • Understand and strive to comply or exceed call center metrics while providing excellent customer service. • Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position. • Adhere to all company policies and procedures.

• Providing exceptional customer service to employees and their families • Assisting them in locating valuable resources and referrals within their community • Working in a fast-paced environment and upholding WPO's core values while maintaining high-quality customer service • Telephone skills are vital in this role • Assessing the needs of employees through targeted questioning • Gathering personal information and details about the individual requiring care • Providing clear explanations of the issues and needs • Delivering high-quality customer service through written and verbal interactions with clients and providers • Performing quality assurance callbacks to clients • Ensuring high-quality work in all aspects of the position