Role Description Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support our growing business. We are looking for a sales-oriented customer service professional to sell Shentel’s broadband and television solutions while providing excellent customer service. In this role you will play a pivotal role in keeping your neighbors connected! Qualifications - Your reputation as a successful sales professional who meets and exceeds sales goals - Your high school diploma or equivalent - One year of customer service or call center experience Requirements - Motivated individuals who love a challenge and are ready to meet and exceed their goals Benefits - Base hourly pay rate + uncapped commission - World class 401(k) – up to 8% company contribution - Medical, dental, vision, and life insurance with company subsidies - Up to 3 weeks of PTO and up to 9 paid holidays Company Description Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: - Shentel: Provides traditional cable Internet services for small towns and rural communities. - Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. - Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

• Understand and address customer needs, complaints, or other issues with products or services. • Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. • Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. • Utilize software, databases, scripts, and tools appropriately. • Understand and strive to comply or exceed call center metrics while providing excellent customer service. • Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position. • Adhere to all company policies and procedures.

• Providing exceptional customer service to employees and their families • Assisting them in locating valuable resources and referrals within their community • Working in a fast-paced environment and upholding WPO's core values while maintaining high-quality customer service • Telephone skills are vital in this role • Assessing the needs of employees through targeted questioning • Gathering personal information and details about the individual requiring care • Providing clear explanations of the issues and needs • Delivering high-quality customer service through written and verbal interactions with clients and providers • Performing quality assurance callbacks to clients • Ensuring high-quality work in all aspects of the position

Role Description The Processing Support Specialist manages the process of changing customer plans and urgent projects that consist of implementing plan and feature changes with specific deadlines for clients. This role develops and maintains a vast knowledge of the carrier portals, along with the plans, features and discounts offered from each carrier. This role enhances the overall client experience and shows the value of Ten4 Mobility by providing a quick turnaround for all internal implementations; clients see immediate savings without having to wait for the carriers. - Analyze audits with multiple Ten4 Mobility LLC team members to discuss necessary voice, text and data changes, as well as suggest additional recommendations. - Process time sensitive plan and feature changes through the AT&T, Verizon and/or Sprint Premier Portals. - Accurately represent Ten4 Mobility LLC and services in a professional manner. - Download, create, and share with specific team members the live data usage reports for clients on an as needed basis. - Make necessary pool and plan adjustments based on data usage. - Prepare audits, pull equipment reports, and create change sheets for submission to carriers for specific clients. - Provide excellent customer service in all aspects of the relationship to our clients. - Provide backup support to team members as needed. - Occasional travel, as needed. - Must be authorized to work in the United States for any employer. - Must be able to read, write and speak English proficiently. Qualifications - Bachelor’s Degree preferred - Three (3)+ years of experience in wireless industry - Strong negotiation skills with ability to follow through on carrier credits - Must possess a strong sense of urgency and attention to detail - Understanding of Microsoft Office, particularly Excel - Demonstrated ability to prioritize multiple tasks to meet deadlines - Demonstrated ability to work independently as well as interact collaboratively with team members - Strong critical thinking and problem-solving skills required - Exhibits self-motivation - Possesses the ability to communicate effectively over the phone and email Company Description Since 1997, Distributed Computing (DCi) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. From single locations to multi-site, multi-state organizations, DCi’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.