Role Description We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK. You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track. This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills. You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time. This is a remote contractor role, working 40 hours per week. You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor. Key Responsibilities - Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations. - Project Planning & Execution: Develop detailed project plans, timelines, and manage execution to ensure on-time and on-budget delivery. - Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle. - Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary. - Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction. - Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings. - Cross-Functional Service Development: Comfortable liaising with creative, content, and marketing teams to progress delivery. Qualifications - Experience: Minimum of 2 years of experience in client services role or FoH, account management, or a project management role. 2 x years of experience in digital marketing or the medical aesthetics industry. - Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines. - Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences. - Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions. - Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands. - Client-Focus: Passionate about delivering exceptional client experiences. - Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment. Preferred Qualifications - 2 years in a marketing agency environment - Medical Aesthetics experience - Experience with CRM systems (e.g., HubSpot, ClickUp) Contract Type and Compensation - Competitive Contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability - Contractor (freelance/self-employed) - Full-time availability – 40 hours per week - No benefits included - Must have Right to Work in UAE - No Sponsorship offered

• Respond to client inquiries via phone, email, and online chat in a timely and professional manner • Provide accurate information regarding company products, services, and policies • Resolve customer concerns and escalate complex issues when necessary • Assist clients with account updates, order status, and general service requests • Maintain accurate records of client interactions using CRM and company databases • Follow up with clients to ensure complete resolution and customer satisfaction • Coordinate with internal departments to address client needs efficiently • Process customer requests and maintain confidential client information • Meet quality, productivity, and response time standards • Participate in virtual meetings, training sessions, and team collaboration • Perform general administrative duties and other responsibilities assigned by management

Role Description We are seeking a dependable, organized, and customer-focused Remote Vacation Services Coordinator to join our growing team. This fully remote opportunity is ideal for individuals who enjoy helping others, staying organized, and keeping day-to-day operations running smoothly. If you thrive in a professional environment, enjoy communicating with clients, and take pride in providing outstanding service, we would love to hear from you. As a Remote Services Coordinator, you will play an important role in supporting clients by: - Coordinating appointments - Maintaining organized schedules - Updating records - Ensuring information is communicated accurately and efficiently - Assisting with calendar management - Responding to client inquiries through email and other digital communication platforms - Confirming important details - Helping maintain accurate documentation throughout the service process Your attention to detail and ability to prioritize multiple responsibilities will contribute to a positive experience for both clients and team members. Qualifications - Excellent written and verbal communication skills - Strong organizational and time management abilities - High level of attention to detail - Ability to manage multiple priorities and meet deadlines - Comfortable using email, scheduling software, and online communication tools - Self-motivated with the ability to work independently - Professional, dependable, and customer-service oriented - Previous experience in customer service, scheduling, administrative support, office coordination, reception, or similar roles is helpful but not required Requirements - Comprehensive training, resources, and ongoing support are provided to help you become successful in the role Benefits - Flexible scheduling - Collaborative remote work environment - Opportunities to develop valuable professional skills while supporting a team committed to delivering exceptional client service

Role Description Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously. Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role. Key Responsibilities - Sales Support - Assist the sales team with sourcing apartment availability for new client requests. - Communicate with apartment communities and partner providers to obtain pricing and availability. - Maintain relationships with TurnKey's nationwide partner network. - Coordinate housing options that align with client requirements. - Assist with proposal preparation and sales support activities. - Customer Service - Serve as a primary point of contact for resident and client inquiries. - Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners. - Coordinate maintenance requests with apartment communities and vendors. - Track service requests through completion and provide timely updates to residents and clients. - Administrative Support - Maintain accurate records within company systems. - Document customer interactions and follow-up activities. - Assist with operational projects and administrative tasks as assigned. - Support cross-functional communication between Sales and Operations. Qualifications - Minimum 2 years of customer service experience - Fluent in spoken and written English - Excellent verbal and written communication skills - Comfortable communicating professionally by phone and email - Strong organizational and multitasking abilities - Ability to prioritize competing responsibilities in a fast-paced environment - Strong attention to detail - Ability to work independently while collaborating effectively with a remote team - Proficient in Microsoft Office and web-based software platforms Requirements - Experience in property management, multifamily housing, corporate housing, hospitality, or relocation services (preferred) - Previous experience supporting sales teams (preferred) - Experience working with CRM or property management software (preferred)