Client Services Manager
Location
United Arab Emirates
Posted
4 days ago
Salary
AED9K - AED13.5K / month
Seniority
Lead
No structured requirement data.
Job Description
Client Services Manager
LTF DESIGN & MARKETING LTD
Role Description We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK. You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track. This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills. You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time. This is a remote contractor role, working 40 hours per week. You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor. Key Responsibilities - Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations. - Project Planning & Execution: Develop detailed project plans, timelines, and manage execution to ensure on-time and on-budget delivery. - Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle. - Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary. - Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction. - Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings. - Cross-Functional Service Development: Comfortable liaising with creative, content, and marketing teams to progress delivery. Qualifications - Experience: Minimum of 2 years of experience in client services role or FoH, account management, or a project management role. 2 x years of experience in digital marketing or the medical aesthetics industry. - Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines. - Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences. - Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions. - Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands. - Client-Focus: Passionate about delivering exceptional client experiences. - Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment. Preferred Qualifications - 2 years in a marketing agency environment - Medical Aesthetics experience - Experience with CRM systems (e.g., HubSpot, ClickUp) Contract Type and Compensation - Competitive Contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability - Contractor (freelance/self-employed) - Full-time availability – 40 hours per week - No benefits included - Must have Right to Work in UAE - No Sponsorship offered
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