Role Description The 6-12 Learning Success Coach Manager supports, leads, and provides vision in the ongoing planning, implementation, development, direction, review, and evaluation for the Learning Success Coach role and team. The manager assists the Director of Student Advisement in managing the school and human resources to attain school goals by providing evidence of effective student support that results in student achievement, as recognized through defined learning gains and college-going metrics. The manager supports Middle School coaches in personal and professional growth activities. Qualifications - Bachelor’s Degree in Education, Counseling, or equivalent, required; Master's Degree preferred. - Minimum of five (5) years of experience teaching, academic coaching, social-emotional counseling, and/or college-going support for students. - Previous experience as an Assistant Principal or Manager, preferred. - Experience with innovative technologies and online learning, highly preferred. - Active AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card, or able to obtain upon employment. - Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above preferred. Requirements - Assist the Director of Student Advisement in planning college going, social/emotional learning, student advisement and other affairs for ASU Prep Digital. - Communicate and implement the ASU Preparatory Academy mission among the community. - Facilitate the developing and mentoring of 6-12 Learning Success Coach staff. - Supervise, monitor, observe, and evaluate Learning Success Coaches in terms of their performance and responsibilities in the achievement of school goals and priorities. - Cultivate a collaborative working environment that encourages communication, innovation, and refinement of the best instructional practices. - Organize and facilitate Learning Success Coaches and staff-related meetings. - Assist with the development of short-term and long-term Learning Success Coach team development plans. - Monitor the effectiveness of Learning Success Coach training programs as it relates to preparing and supporting online teachers. - Meet a minimum of two times per month with every Learning Success Coach to review performance and provide specific feedback and coaching. - Review monthly progress reports and other ancillary data to identify areas of concern in regard to student, teacher, Learning Success Coach performance. - Coach the Learning Success Coach team to provide individualized support to students based on identified risk factors including academic, socio-emotional, and other potential issues, and supports the development of individual plans for success. - Supervise and coordinate quarterly Individual Learning Conferences, as well as manage the process of developing Individual Learning Plans for every student. - Manage, organize, and collaborate with Learning Success Coaches in fulfillment of Education and Career Action Plan (ECAP) checklists for college/career, course, and academic planning. - Plan and execute school-wide orientations, help sessions and other community events as assigned. - Work collaboratively with other departments and services across the school to understand processes, systems, and services and to resolve student issues. - Oversee the successful onboarding, scheduling and placement of new students in collaboration with the Admissions Team. - Acts as a student advocate to ensure the rights of all students are respected and that all have equal access to the educational opportunities necessary to meet their needs and abilities. - Create, manage and implement support processes with thorough documentation of iterations as they evolve. - Serve as point of contact and facilitate training for Learning Success Coaches upon initial hire through the duration of new Learning Success Coach training. - Prepare, maintain, organize, and facilitate the New Student Orientation course and monitor data, communication and performance for both Learning Success Coaches and new students. - Supervise and monitor completion of 45-day screens to ensure school-wide compliance. - Provide regular feedback to the Director of Student Advisement regarding the performance of Learning Success Coach staff and progress of students. - Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing. - Oversee efforts related to network college and career goals, evaluate current processes and implement strategies to drive data to reach key performance indicators. - Review attendance and truancy concerns, collaborate with stakeholders to re-engage students and families, provide coaching and interventions strategies to maintain school retention and achievement metrics. - Support initiatives of other sites and learning modalities. - Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others. - Liaise with the IT team regarding reporting and records management needs. - Liaise with Human Capital on all team staffing and hiring needs, including job postings, pre-screening support, interviews. - All work responsibilities are subject to having performance goals and/or targets established. - Additional duties may be assigned as necessary. Supervisory Responsibilities - Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. - Responsibilities include decisions related to selection, performance appraisal, discipline, and salary recommendations. - Build strong and empowered teams by providing direction, delegation, counsel, mentoring, and expertise to individual team leads, while retaining overall responsibility and accountability for results. - Promote and encourage the development, training, and promotion of staff members to assure the perpetuation of a professional and competent workforce. Knowledge, Skills and Abilities - Ability to work with and through people to establish goals, objectives, and action plans. - Strong knowledge of online instructional environment. - Strong knowledge of counseling and psychology theories. - Strong knowledge of social/emotional and college/career advising themes and strategies. - Exceptional customer service, advising, and counseling skills. - Ability to articulate, represent professional demeanor and ability to take initiative. - Excellent interpersonal skills; ability to work with a wide range of people including teachers, parents, students, alumni, corporate partners, vendors, and admissions personnel. - Build open and honest relationships through excellent verbal and written communication. - Commitment to excellence in providing student services. - Strong problem-solving skills. - Demonstrate strong verbal and written communication skills. - Possess knowledge of technical issues affecting the organization. - Display proficiency in organization and coordination skills. - Employ innovative problem-solving techniques to accomplish objectives. - Accountability: Hold self and others accountable for measurable high-quality, timely, and cost-effective results. - Collaboration: Work productively and positively with others within and across departments and schools. - Cultural Engagement: Notice, anticipate, and act to meet people’s practical and emotional needs. - Developing Others: Influence with the specific intent to increase the short- and long-term effectiveness of another person. - Flexibility: Ability to adapt one’s approach to the requirements of a situation and to change tactics. - Innovation: Develop new insights into situations; question conventional approaches. - Initiative & Persistence: The drive and actions to do more than is expected or required. - Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information. - Results Oriented: Drive towards achievement of challenging goals. - Proficiency with technology, computers, and in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook). - Demonstrated ability using the internet and social media websites. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. - The employee must use hands, arms, and fingers to input data, handle, feel or reach. - While performing the duties of this job, the employee may occasionally push or lift up to 15 lbs such as boxes, supplies, etc. - Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision, and depth perception. Location Digital Travel Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays. This job description is subject to change at any time.