• Serve as the primary HR point of contact for practice owners and practice success managers, building trusted relationships across our multi-state footprint • Provide guidance on employee relations matters, performance management, organizational design, and workforce planning • Coach managers on effective people practices, conflict resolution, and team development • Partner with leadership to understand business needs and translate them into actionable HR strategies • Ensure HR policies and practices comply with federal, state, and local employment laws across all operating states • Maintain up-to-date knowledge of healthcare and ABA-specific regulations, licensure requirements, and workforce compliance standards • Manage leave of absence administration (FMLA, state-specific leave laws) and ADA accommodations across jurisdictions • Champion a positive, inclusive, and mission-aligned culture across a distributed workforce • Support onboarding and offboarding processes to ensure a consistent, high-quality employee experience • Analyze HR metrics and trends (turnover, engagement, time-to-fill) to identify opportunities for improvement and present findings to leadership • Maintain accurate employee records and ensure data integrity in the HRIS • Support the development, documentation, and rollout of HR policies and procedures • Participate in compensation benchmarking and total rewards analysis in partnership with HR Manager

• Accurately process employee lifecycle transactions within HR systems, including hires, transfers, organisational changes, compensation updates, benefits changes and terminations • Maintain accurate, complete and up-to-date employee records, documentation and personnel files in accordance with company policies, data privacy requirements and record retention standards • Manage HR workflows, approvals and case management activities, ensuring timely completion and adherence to established service standards • Serve as a first point of contact for employees and managers, responding to HR operational enquiries and resolving or escalating queries in line with established service standards and escalation pathways • Support the administration and maintenance of HR systems through accurate data entry, record updates, workflow management and user support activities • Conduct data validation and quality assurance activities to ensure high levels of data accuracy, integrity and consistency across HR systems and employee records • Support HR reporting activities through the preparation, validation and distribution of standard reports, employee data extracts and operational metrics • Maintain and administer employee documentation, including contracts, letters, employment changes and other HR-related correspondence • Support audit, compliance and governance activities through accurate record keeping, documentation management and provision of supporting information • Identify opportunities to improve administrative processes, workflows and service delivery, supporting continuous improvement initiatives and the development and maintenance of standard operating procedures and process documentation • Support pre-onboarding, onboarding and employee transition activities, ensuring a positive employee experience and timely completion of all required administrative processes • Deliver routine employee service activities, responding to HR operational enquiries and service requests through established HR Operations channels, escalating complex matters where appropriate

• Accurately process employee lifecycle transactions within HR systems • Maintain employee records and documentation in accordance with company policies • Serve as a first point of contact for employees and managers • Support payroll administration activities across designated jurisdictions • Validate payroll related employee changes and documentation prior to submission • Prepare and distribute recurring HR operational reports

Role Description As part of the HR Shared Services Team, the HR Services Coordinator will deliver first-line support and day-to-day activities for the HR Team. The individual will respond to employee enquiries and leadership requests. - Provide administrative support to the (US) - Maintain accurate and current electronic personnel files and documentation in compliance with applicable legal requirements and Company policies as well as country-specific legislation - Partner with the HR Business Partners and HR Centres of Expertise to support the delivery of HR Target Operating Model - Assist with onboarding by preparing contracts/offer letters, new joiner documentation, background screening and country-specific processes - Coordinate and deliver new hire orientation/onboarding activities - Assist with assigning and follow-up of mandatory training through Enstar’s Learning Management System - Provide first-line support and escalation for HR systems - Process changes to employee records within Enstar’s HRIS including new joiners, job changes and leavers - Prepare employee changes and termination paperwork, notifications and change forms - Answer frequently asked questions from employees concerning HR processes - Support inquiries and requests related to the HR department - Continuously remain up to date on global HR practices - Assist with HR projects as necessary, including but not limited to HR data audits, new policy and program development - All other duties as required Qualifications - Self-directed individual with initiative, analytical and problem-solving skills - Customer focus, collaboration and teamwork - Ability to exercise practical judgment, sensitivity, creativity to changing needs and situations - Ability to operate in a fast-paced organization and handle multiple projects simultaneously - Ability to work as part of a wider team and independently - Strong Microsoft Office skills in Outlook, Word, PowerPoint, and Excel - Experience using HR & Payroll platforms - Initial experience gained within a HR department - Providing system support to users - Involvement in system development or enhancement - Proven ability in creating management information for the business - Strong organizational skills that reflect ability to perform and prioritize multiple tasks and a complex workload seamlessly with keen attention to detail and follow-up - Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the department - Ability to work effectively in a team environment and to collaborate/work remotely with colleagues - Excellent verbal and written communication skills Benefits - Enstar offers best-in-class Medical, Dental, and Vision healthcare for single and family coverage. - Board-certified doctors and pediatricians are available virtually 24/7 for urgent care. - Access to Health Savings Account (HSA) or Flexible Spending Account (FSA). - Access to Dependent Care FSA to cover daycare expenses. - Access to Employee Assistance Programs (EAP) for health and well-being. - Optional Pet & Home/Auto Insurance. - Wellness Reimbursement program (up to $600 annual reimbursement for wellness-related expenses, i.e., gym memberships, massage, etc.). - 401K retirement plan (company matches up to 6% of employee contribution). - One paid annual volunteer day.