At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses. Our culture is grounded in two values: Deliver Results and Do the Right Thing. We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes.
PMO Enterprise Applications Lead
Location
United States
Posted
8 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
PMO Enterprise Applications Lead
360training
Role Description The Enterprise Applications Lead owns PMO governance for enterprise application projects involving third-party systems, SaaS platforms, business systems, integrations, vendor implementations, renewals, and application-related process improvement. This includes initiatives across systems such as Salesforce, DealHub, NetSuite, Dialpad, Braintree, WebSphere, HR systems, Finance systems, and other commercial or configured platforms. This is a governance and coordination role, not a hands-on administration, configuration, or support role. The Lead governs intake, prioritization, delivery visibility, change-control tracking, and reporting for enterprise application initiatives — coordinating with Business Owners and Tech Owners, who own the systems themselves. - Governs the project — intake, prioritization, delivery visibility, change-control tracking, coordination, and reporting for enterprise application initiatives. - Business Owners & Tech Owners: own the systems — administration, configuration, integration architecture, application health, access, vendor SLAs, roadmap, and support. Key Responsibilities - Project Intake & Prioritization (Primary Focus) - Own enterprise application project intake — capturing, qualifying, and routing SaaS / business-systems requests through a consistent process. - Prioritize SaaS / business-systems work against capacity, value, and strategic objectives. - Apply RICE scoring to enterprise application initiatives for objective, defensible prioritization. - Ensure feature/enhancement requests follow intake rather than bypassing it through support or BAU channels. - Vendor Implementation, License & Renewal Coordination - Track vendor implementations — status, milestones, risks, and dependencies — across enterprise application projects. - Maintain license, renewal, and contract-related project visibility — surfacing upcoming renewals and contract milestones from a project and portfolio standpoint. - Coordinate with Procurement, Finance, vendors, and Tech Owners on implementation and renewal timing, keeping dependencies and decisions visible. - Change-Control & Delivery Tracking - Track change-control for application enhancements — ensuring enhancement requests move through governance with proper visibility and approvals. - Maintain project plans, risks, dependencies, decisions, and escalations (RAID) across enterprise application initiatives. - Coordinate business-process-improvement projects that depend on enterprise applications, keeping scope and delivery on track. - Stakeholder Alignment, Communication & Coordination - Drive cross-functional stakeholder alignment across Sales, Finance, HR, Marketing, and technology teams. - Coordinate with Business Owners and Tech Owners to keep scope, timing, value, and delivery expectations aligned. - Facilitate decisions and resolve competing priorities, influencing outcomes without direct authority over technical execution. - Accountable for ensuring that all discussions result in clear decisions, defined ownership, actionable next steps, agreed scope boundaries, documented trade-offs, and transparent follow-through. - Demonstrates the ability to communicate with clarity, professionalism, and appropriate candor; facilitate alignment across diverse stakeholders; and accurately represent differing viewpoints while maintaining objectivity and organizational priorities. - Reporting & Portfolio Visibility - Provide reporting for enterprise application initiatives — status, progress, risk, and value — in a clear, leadership-ready form. - Ensure enterprise application work is visible in the broader portfolio rather than running invisibly alongside it. - Use AI to support reporting and intake where helpful — e.g., synthesizing initiative status and summarizing portfolio trends — with human oversight and clear guardrails. Qualifications - Bachelor’s degree in Information Technology, Business Information Systems, or a related field; equivalent practical experience considered. - PMP / PgMP and/or change-management certification (e.g., PROSCI) preferred. - Agile or ITIL certification a plus; platform familiarity (e.g., Salesforce, NetSuite) helpful but not required. - 6+ years in PMO, project / portfolio management, or IT delivery, including experience leading application or SaaS project governance. - Demonstrated experience governing enterprise application / SaaS projects — intake, prioritization, and delivery coordination across third-party and configured systems. - Track record with objective prioritization (e.g., RICE or weighted scoring) and portfolio visibility for application initiatives. - Experience coordinating vendor implementations, renewals, and contract-related project timing with Procurement, Finance, and vendors. - Experience partnering with Business Owners and Tech Owners and translating business needs into governed projects (without owning technical execution). - Familiarity with enterprise systems (CRM, ERP, CPQ, HR, payments) sufficient to coordinate credibly; M&A / vendor-transition project experience a plus. Skills - Project & portfolio governance: intake, prioritization, RAID management, and delivery tracking for application initiatives. - Prioritization: RICE and weighted scoring for SaaS / business-systems work. - Vendor & renewal coordination: tracking vendor implementations and surfacing license, renewal, and contract milestones. - Change-control tracking: governing enhancement requests through approval and delivery. - Tooling: Atlassian suite — Jira / Jira Service Management for intake and tracking, Confluence for governance documentation. - Reporting & analytics: Power BI / Excel for initiative reporting and leadership dashboards. - Technical / SaaS literacy: enough understanding of enterprise applications and integrations to coordinate with Tech Owners — not to administer or configure. - AI fluency: practical use of AI for reporting and intake synthesis, applied with sound judgment and guardrails. Soft Skills - Strong facilitation and bridge-building between business and technical teams. - Outstanding communicator, written and verbal, across technical and business audiences. - Ability to influence and drive alignment without direct authority over technical execution. - Strong analytical, prioritization, and organizational skills, with high attention to detail. - Calm, organized coordination of risks, dependencies, decisions, and escalations. - High adaptability and comfort operating in a fast-changing, increasingly commercial technology environment. Benefits - Dental Coverage - Competitive salary and annual bonus - Paid Time off and company recognized holidays - Health & Medical Supplemental coverage - Emergency Travel Coverage - Mental Health & Virtual Care - Life & Accidental Coverage Why This Role Matters 360training’s business runs on its enterprise applications — from how deals are quoted and closed, to how revenue is recognized, to how employees and customers are supported. As the company grows and adopts more commercial and vendor-provided solutions, the Enterprise Applications Lead ensures the projects that change these systems are prioritized, coordinated, and visible — keeping scope, timing, value, and delivery aligned across Business Owners and Tech Owners, while those owners remain responsible for running the systems themselves.
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