Role Description This is not your average call center job; this is a place for you to own the Member experience. At Rue Gilt Groupe, our Member Services Agents are empowered advocates. We don't believe in rigid scripts; we believe in authentic conversations. You will operate in a fast-paced, high-volume environment where you have the agency to make real-time decisions to help our members. Our Agents are experts at building relationships and finding creative, personalized ways to support our members as they place orders, manage returns, and resolve complex issues. Key Responsibilities: - Member Advocacy: Interact with current or prospective Members via voice and email with professionalism, positivity, and personality. - Creative Problem Solving: Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. - Skill Expansion: Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media. - Must be willing to work any shift Monday through Sunday 9am-9pm EST. Qualifications - High School Diploma or equivalent. - 1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years. - Proficient in relevant computer applications and able to navigate multiple systems simultaneously. Requirements - You are driven by the "human" element of service—you have a genuine passion for helping people and turning frustration into a "wow" moment. - You thrive in high-energy, high-volume environments and enjoy the challenge of a busy day. - You want to work somewhere where your judgment is trusted, and your suggestions help improve the way we work. - You love finding a good deal, are passionate about fashion, and want to collaborate with a kind, remote-first team. - The "Unscripted" Mindset: Ability to think critically and solve problems on the fly without relying on a rigid manual. - High-Volume stamina and resilience: You bring positive, consistent energy even during our busiest peak shopping seasons. - Decision-Making Confidence: You are comfortable taking ownership of an issue and using your judgment to provide a resolution. - Superior Communication: Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs. Benefits - Equal pay for equal work. - Consideration of a wide range of compensation factors, including prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other job-related factors. - Potential inclusion of bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision, and basic life insurance. Work Authorization Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future.

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products • Meticulous documentation of end user issues in ITSM tool • Adherence to processes and knowledge documents • Ticket backlog management • Continuous service improvement activities – knowledge script creation, training document updates etc. • Close collaboration with Onsite IT technicians

• Represent, support, and strategically guide a roster of provided influencers, helping them grow their audiences and monetize their content. • Secure and negotiate high-value deals with brands, agencies, and record labels, creating successful campaigns for your talent roster. • Maintain constant communication with influencers and brands to ensure successful collaborations. • Develop targeted strategies alongside our internal teams to expand influencer reach, increase engagement, and drive revenue growth. • Work independently in a fully remote, flexible environment, driving your own success.

• Maintain and update rates, availability, and inventory in our booking systems • Monitor and manage inventory to ensure accurate availability listings • Perform regular data checks, audits, and validations to maintain data integrity • Collaborate with operators to obtain, verify, and clarify rate and availability information • Resolve discrepancies and ensure consistency across all listings • Support promotional campaigns by managing special rates and offers • Assist the customer service team with rate- and availability-related inquiries • Support ad hoc administrative and data-related tasks as needed