• This position is responsible for counseling and educating the customer on all moving-related service needs • Perform introductory and pre-move counseling call meeting the client’s SLA • Manage the day-to-day customer service needs of all customers and clients • Provide clear communication, both verbal and written to all customers and clients • Analyze survey results to identify items outside of the client policy and communicate those with the customer • Ensure proper COD collection is obtained for overages • Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s

• Independently process travel claims in accordance with associated policies • Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations • Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive and proactive manner • Consistently meet established performance standards, including quantity and quality claims processing standards • Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions • Ability to function independently within established guidelines • Maintain HIPAA compliance

• Customer service in the area of car insurance • Handling all inquiries and ensuring reliable availability • Improving customer satisfaction through competent service

Role Description As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and their customers. Your primary role will be to handle incoming inquiries, resolve issues, and provide support to ensure a positive experience for all parties involved. - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Listen actively to understand the customer's needs and provide appropriate solutions - Handle and resolve customer complaints in a calm and efficient manner - Maintain accurate and detailed records of all interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date with product and service knowledge to provide accurate information to customers - Identify and escalate priority issues to the appropriate channels - Follow company policies and procedures to ensure consistency and quality in customer service Qualifications - High school diploma or equivalent - Previous customer service experience preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Proficient in Microsoft Office and other relevant software - Ability to work in a fast-paced and dynamic environment - Attention to detail and ability to multitask effectively Benefits At Elite Staffing Network LLC, we value our employees and offer competitive compensation and benefits packages. Company Description Elite Staffing Network LLC is a leading staffing agency that provides top-notch talent to businesses across various industries.