Grupo RBS

• Handle customer service and negotiations via phone and WhatsApp (outbound and inbound); • Review and manage leads and prospect for new customers; • Register new subscriptions and apply benefits and discounts in the system; • Use Excel to update and organize commercial/sales information.

• Act as the technical lead for squads, directing architecture decisions, best practices, design patterns, and development quality; • Serve as a bridge between professionals with different tech stacks, such as Java, Kotlin, Python, Node, Salesforce, Oracle/PLSQL, React, Next.js — ensuring technical alignment, consistency, and best practices across specialties; • Translate Product and Business needs into viable, scalable, and well‑architected solutions; • Lead technical discussions, assess trade‑offs, and propose improvements; • Act as a mentor for more junior professionals; • Collaborate with Product Managers on roadmaps and estimates; • Promote engineering best practices: automation, testing, CI/CD, and observability; • Assist in the analysis and planning of new projects before they reach the development team; • Lead the evolution and modernization of the subscription platform, including migration of the legacy CRM to Salesforce, evolution of the Billing architecture, and continuous modernization of the E‑commerce platform.

• Provide customer service with a focus on retaining subscribers who intend to cancel; • Handle inquiries across multiple channels (phone, WhatsApp, email, and chat).

• Ensure user stories are validated and approved according to business requirements and priorities, keeping the backlog up to date following agile methodologies; • Explore the potential of the native Salesforce solution, prioritizing scalability and planning future solutions; • Act proactively by identifying problems and opportunities, planning and executing initiatives autonomously, and properly documenting those solutions; • Lead the development of solutions in Apex, LWC, advanced automations, and API integrations; • Take the lead on critical requests, serving as a technical reference for the team; • Perform code reviews and support/mentor less experienced developers; • Ensure adherence to development best practices and platform security.

• Design system architectures involving LLMs, intelligent agents, and multi-agent systems; • Develop end-to-end Generative AI pipelines, from experimentation to production deployment; • Build autonomous agents, custom tools, functions, and integrations with external APIs; • Implement orchestration between agents, memory systems, expanded context windows, and decision-making mechanisms; • Conduct evaluation, monitoring, and observability of models (RAG, agents, prompts, and behaviors); • Optimize cost, latency, and quality of production solutions; • Work with prompt versioning, automated testing, and continuous validation; • Collaborate with product, marketing, journalism, analytics, and data engineering teams to evolve the company’s Generative AI platform.

• Projetar e desenvolver APIs e microsserviços escaláveis e resilientes em Python; • Liderar a integração de sistemas internos e externos, garantindo a comunicação e o funcionamento correto entre serviços e aplicações; • Definir padrões de arquitetura, código e pipelines de CI/CD para a squad/backend; • Garantir alta disponibilidade, segurança e performance dos serviços backend; • Mentorar e orientar desenvolvedores Júnior e Pleno, promovendo boas práticas de engenharia; • Propor soluções técnicas inovadoras para cache, filas, mensageria e processamento de eventos; • Traduzir demandas de negócio em requisitos e demandas técnicas; • Interagir, acolher e acompanhar equipe de negócio e produto.