Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Enterprise Operations Analyst II Overview: As the Enterprise Operations Analyst II, you will provide technical support for MasterCard's operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements. The Role: • Monitor and take corrective action for problems while minimizing customer impact. • Create and/or update internal tickets to document monitoring and recovery steps. • Perform routine maintenance as required by policy or procedure. • Maintain metrics as defined by management. All about You: • Basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS. • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Firewall experience and file transfer highly desired. • Demonstrates the ability to function in 4 of the 5 expertise areas on the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 2 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC. • Bachelor's degree or equivalent experience. Skills/ Abilities: • Effective problem/troubleshooting skills. • Effective written and verbal communication skills.• Effective organization skills. • Effective interpersonal skills. Work Arrangements: • On-call responsibility and occasional off hours work required. • 12-hour shifts and one weekend day per week.• Hybrid working (3 days on-site minimally) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Regional Operations Manager is responsible for leading and supporting multiple transportation and yard management sites. This role directly manages Site Managers within the assigned region and ensures each location is operating safely, efficiently, and in alignment with customer expectations and company objectives. - Oversee day-to-day performance across assigned yard management and transportation sites. - Lead, coach, and support Site Managers to drive safety, service, staffing, productivity, and accountability. - Review operational KPIs, identify performance gaps, and create action plans for improvement. - Partner with site leadership to review staffing, workflow, equipment needs, trailer movement, billing, and customer requirements. - Ensure sites are meeting productivity, quality, safety, and customer service standards. - Maintain regular communication with Site Managers, customers, and internal leadership. - Address performance issues, employee relations concerns, and operational challenges that impact day-to-day business. - Support compliance with safety standards, company procedures, customer requirements, and applicable regulations. - Assist with planning and execution of operational improvements across yards and distribution centers. - Provide backup support for Site Managers when needed. - Complete other duties as assigned by the Senior Director of Operations. Qualifications - Strong knowledge of transportation, logistics, yard, and/or distribution operations. - Experience leading multi-site operations preferred. - Strong leadership, coaching, communication, and problem-solving skills. - Ability to work professionally with customers, drivers, site leaders, and senior leadership. - Comfortable providing direct feedback and holding teams accountable. - Ability to review operational data, identify trends, and create practical action plans. - Strong decision-making skills with the ability to work independently. - Ability to manage changing priorities in a fast-paced environment. - Strong organization, time management, and follow-through. - Intermediate Microsoft Office skills, including Excel, Word, Outlook, and related systems. Requirements - High school diploma or GED required; college degree preferred. - 10+ years of logistics, transportation, or operations experience preferred. - 5+ years of progressive leadership or management experience in logistics, transportation, yard, fleet, or related operations preferred. Work Environment This is a remote, home-based position when not traveling. The role also requires frequent travel to field operations, customer sites, yards, and distribution center environments. This position routinely uses standard office equipment, including a computer, phone, tablet, and related business systems. Position Type and Expected Hours This is a full-time, exempt position. Days and hours may vary based on workload, travel, operational needs, and business demands. Core business hours should be observed when possible. Travel This role requires frequent travel. Approximately 50%–80% travel should be expected. Physical Demands This role requires the ability to sit or stand for extended periods of time and use a computer, tablet, or smartphone for extended periods. The position may require occasional bending, standing, filing, and lifting up to 10 pounds. Benefits - Health, dental, and vision insurance - Company-paid life insurance and AD&D insurance - 401(k) plan with company match - Paid time off - Weekly pay - Additional company-sponsored benefits Company Description US 1 Shorthaul provides short-haul logistics and yard management services throughout the United States. We lead with integrity, experience, and a strong safety culture. By using modern supply chain technology and practical operational solutions, we help our customers meet their goals with safety, service, and efficiency at the forefront.

• Develop, implement, and continuously improve operational processes across the organization. • Identify bottlenecks, inefficiencies, and areas for automation. • Drive standardization and documentation of internal workflows and procedures. • Set and monitor organizational performance metrics and recommend improvements. • Execute company-wide operational initiatives and strategic projects. • Ensure projects remain on schedule, within scope, and aligned with business objectives. • Coordinate resources across departments to meet deadlines and service commitments. • Maintain accountability through project tracking systems and status reporting. • Partner with department leaders to improve collaboration and operational effectiveness. • Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams. • Support leadership in implementing organizational priorities and company initiatives. • Assist with scaling operations to support continued growth. • Develop and maintain KPI dashboards for executive leadership. • Analyze operational data to identify trends and opportunities for improvement. • Prepare executive reports and recommendations based on business performance. • Track service delivery metrics, utilization, profitability, and operational health indicators. • Assist with workforce planning and capacity management. • Support hiring and onboarding initiatives in partnership with HR. • Monitor team utilization and operational efficiency. • Ensure operational resources are aligned with company goals and growth forecasts. • Evaluate and implement tools that improve operational efficiency. • Work closely with Rhymetec’s AI initiatives to identify opportunities for automation. • Support integration of operational systems and reporting platforms. • Promote adoption of technology solutions that improve employee productivity and client outcomes. • Ensure operational processes align with internal policies and industry best practices. • Support quality assurance initiatives across service delivery teams. • Assist with internal audits, documentation reviews, and operational governance programs.

Role Description We are seeking a detail-oriented and organized Managed Services Operations Coordinator to support operational, financial, and administrative functions within a fast-paced services environment. This role is responsible for managing customer billing activities, validating financial and contractual accuracy, supporting project reconciliation efforts, and ensuring adherence to operational processes and documentation standards. The ideal candidate will have experience working in managed services operations, strong attention to detail, and the ability to navigate ambiguity while maintaining accuracy and accountability. - Support day-to-day operational and administrative activities for Managed Services projects and customers - Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy - Manage customer billing activities, including prorations and invoice validation - Assist with revenue recognition tracking and financial reconciliation processes - Review project costs versus sell values to ensure financial accuracy - Understand and manage PO structures, including sub-POs and services POs - Coordinate and maintain project documentation and operational records - Validate vendor start dates against customer-facing commitments and billing timelines - Identify discrepancies, investigate issues, and drive timely resolution - Maintain strong adherence to internal processes, controls, and operational standards - Communicate proactively with internal teams regarding project, billing, and operational updates Qualifications - 2+ years of experience in an administrative or operational role - Experience working in Managed Services in any capacity - Customer billing experience - Basic accounting knowledge and financial understanding, including: - Proration calculations - Revenue recognition concepts - Cost versus sell analysis - PO structures and management - Project reconciliation - Ability to interpret SOWs and validate financial accuracy - Strong understanding of vendor start dates and customer-facing commitments - Excellent attention to detail and organizational skills - Strong communication, follow-through, and problem-solving abilities - Ability to work effectively in a fast-paced and evolving environment Requirements - Experience with OpenAir (NetSuite OpenAir) or similar PSA/project management systems Benefits - The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. - Compensation package may include other components such as commissions and discretionary bonuses. - ePlus offers a full range of medical, financial, and/or other benefits, including: - 401(k) eligibility - Employee stock purchase program - Various paid time off benefits, such as vacation, sick time, and personal leave - Details of participation in these benefit plans will be provided if an offer of employment is extended.