• Maintain overall management of the client relationship, project schedule, budget and scope • Act as liaison and central focal point for internal stakeholders • Prepare management deliverables and use these deliverables to conduct the Project • Track the status of deliverables and notify client stakeholders of project issues • Maintain regular contact with the Client Project Manager, providing the status of project progress

• Lead end-to-end delivery of AML, KYC, and Legal, Risk & Compliance initiatives. • Own project governance, planning, execution, and reporting cadence to key stakeholders. • Work with the PMO and LRC leadership to prioritize projects and resources across LRC. • Manage interdependencies across Compliance, KYCS, Onboarding, RegTech, and the PM team. • Drive accountability for timelines, risk mitigation, and quality standards. • Develop and apply expertise across AML, KYC, CDD, EDD, sanctions, and financial crime compliance. • Align initiatives with enterprise AML policies and applicable local regulations. • Identify risks, control gaps, and escalation points affecting delivery or compliance outcomes. • Partner with LRC, RegTech, KYCS leadership, and other stakeholders as appropriate. • Serve as a liaison across Compliance, RegTech, and KYCS to support integrated delivery. • Provide concise leadership reporting on progress, risks, decisions, and dependencies.

• Manage implement projects on our Integrated Platform-SpheraCloud solution • Own and manage the successful outcomes of the assigned projects • Be the key focal point in the engagement with clients • Accountability for the implementation and the successful completion of the entire project implementation lifecycle • Responsible for the continued achievement of the strategic and tactical objectives

Role Description The Project Coordinator supports project delivery by coordinating tasks, managing schedules, tracking progress, and communicating with stakeholders to ensure projects are delivered on time, within scope, and within budget, aligned with PMO standards across US-based operations. - Schedule, prioritize, and coordinate work orders with vendors, onsite teams, and stakeholders - Allocate resources, resolve scheduling issues, and ensure work order readiness - Track, complete, document, and submit work orders for billing - Monitor performance against timelines, quality standards, SLAs, and KPIs - Communicate status updates and confirm completion with stakeholders - Ensure compliance with operational procedures and quality standards - Provide guidance to teams and perform other related duties as needed Work Set-up / Work Schedule: Remote, 8:00 PM–5:00 AM EST and 11:00 PM–8:00 AM EST Qualifications - At least 1 year of project coordination or operations support experience - Familiarity with project management methodologies and tools - Proficient in MS Office; strong documentation and workflow coordination skills - Strong organizational, time management, analytical, and problem-solving skills - Excellent English communication skills (phone and email) - Detail-oriented, quick learner, and able to manage multiple priorities - Flexible to work in US-based hours and adapt to changing project needs - Team-oriented with ability to support and guide others Benefits - Day 1 HMO + 1 free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differential pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided Company Description New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.