New Era Technology PH

Role Description This Senior Systems Engineer will design, implement, support, and optimize technology solutions across client environments, while acting as a technical expert, escalation point, and key contributor to project delivery, solution design, and continuous improvement initiatives. - Provide remote support and maintain client systems - Install, configure, upgrade, and repair hardware/equipment - Troubleshoot and resolve hardware, network, and system issues - Gather requirements and recommend suitable technologies - Develop technical designs and documentation - Monitor systems, logs, and manage incidents - Work with vendors and ensure compliance with standards - Support projects, solution design, and infrastructure planning - Provide pre-sales technical input (quotes, proposals) - Act as escalation point and technical SME; mentor juniors - Maintain documentation, automate processes, and improve systems - Keep skills updated and accurately track daily activities Work Set-up / Work Schedule: Remote, 8:30am - 5:00pm AEST Qualifications - Bachelor’s degree in computer science, Engineering, or a related field - 7+ years of experience in systems engineering - Experience in system architecture, including complex solution design and delivery - Strong problem-solving, communication, teamwork, and leadership skills - Hands-on experience with: - Networking: TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, VRRP, SD-WAN - Cloud: Azure, AWS, GCP - Virtualization: VMware, Hyper-V - Operating Systems & Services: Linux, Windows Server; Active Directory (AD), Group Policy, DNS, Exchange, Microsoft 365 - M365: Azure AD, Entra, Intune, Conditional Access, SharePoint, Teams - Security: Firewalls, VPNs, identity management - Automation: PowerShell, Python Benefits - Day 1 HMO + 1 free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differentials pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided

Role Description The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories. - Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability - Monitor technician check‑in/check‑out and validate successful job execution - Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.) - Maintain and adjust field schedules; proactively manage shifting priorities - Act as the first escalation point for service delays and field issues - Respond promptly and professionally to clients, vendors, and internal stakeholders - Track service metrics including SLA compliance, margins, start times, and forecast data - Compile and deliver KPI and operational reports for internal and customer business reviews - Manage ticket data across internal systems and customer portals - Maintain documentation for installation progress, invoice status, and project records - Ensure technician notes are accurate, detailed, and aligned with service standards - Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery - Close work orders and collect required deliverables to support invoicing - Ensure compliance with company procedures and customer requirements for system access and tool usage - Perform additional operational duties as required Qualifications - Tertiary qualification in a relevant field - 1–2 years of experience in service coordination or project delivery - Experience supporting business‑to‑business (B2B) clients - Foundational knowledge of IT and network infrastructure - Experience with access control and/or video surveillance systems - Familiarity with facilities management and contractor coordination - Proven ability to manage service coordination or project delivery in fast‑paced environments - Strong multitasking, communication, and problem-solving skills - Detail-oriented with the ability to work with urgency and accuracy - Confident in coordinating vendors, subcontractors, and internal teams - Comfortable working with technical systems, portals, and operational tools Requirements - Remote work setup - Work schedule: 8 AM-5 PM CST or 9 AM-6 PM CST Benefits - Day 1 HMO + 1 free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differential pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. We are seeking a Change Management Specialist who will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. Successful candidate needs to be a ServiceNow expert, as they will work closely with deployment engineers during the planning, execution, and closure phases of hundreds of change requests What is the Role The following include but may not be limited to the responsibilities of the Change Management Specialist: - Support engineers with submitting changes in Service Now, checking for proper templates and detail - Track changes through the entire lifecycle, ensuring they progress per project schedule - Assist in securing change approvals - Follow-up with task owners for timely completion and closure - Monitor SLA compliance for all change activity - Report and escalate risk and issues to Project Managers - Attend CAB calls and track follow-up actions to closure on behalf of the program - Organize and/or chair internal change calls - Support wider in other areas as needed such as updating and monitoring JIRA updates - Support Project Managers as needed for updating project documentation, tracking open issues, and equipment shipments when required. Who we are looking for - A detail oriented, organized, and comfortable person as working with wide variety of stakeholders in a large enterprise is expected in the role. - Familiarity with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, structured cabling, communications closets, power and racks - Excellent organizational skills including attention to detail and multitasking skills - Strong written and verbal communications skills - Excellent client-facing and internal communication skills - The ability to work under pressure and with a sense of urgency to deadlines - The ability to multi-task, prioritize and effectively manage one’s time - Proven work experience in in supporting a large enterprise with ServiceNow, managing service requests, incidents, or change requests following structured, ITIL-aligned processes - Excellent client-facing and internal communication skills - Strong knowledge of Microsoft Office (Excel in particular), with JIRA experience preferred - Bachelor's Degree in appropriate field of study or equivalent work experience - Experience with project management software tools preferred Work Set Up / Schedule: - Remote - Shifting (Work hours is flexible with several hours in the evenings per week to join team calls and engage with stakeholders that are based on the East Coast, US, EMEA, and APAC.) What we offer - Work flexibility (Permanent WFH Set Up) - Non-taxable allowance - Day 1 HMO + 1 free dependent  - Sunlife Group Insurance - Health and Wellness Reimbursement Benefits - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided #LI-AN1 New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/