• Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base • Compiles lists of prospective customers for use as sales leads, based on information from networking, websites, newspapers, business directories, industry ads, trade shows, and other sources and develop and execute on a call plan for qualified real estate agents, brokers and their staff, lenders and attorneys • Assesses individual client needs and develops, presents and implements a plan to meet those needs • Is highly visible in his/her marketing area by attending real estate industry functions and participating in community and real estate events • Collaborates with internal marketing teams provided for their territory where needed to develop local marketing content (print, electronic) and social media presence to drive brand awareness to support sales strategy • Effectively creates or adapts and delivers presentations to customer groups, target customers, agents and others • Interacts daily with other work groups (Operations, Marketing and Escrow branches) • Communicates proactively with and responds in a timely manner to clients

• Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities. • Build trusted relationships with key stakeholders and become a strategic advisor to their business. • Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance. • Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives. • Partner with customers to align Triple Whale solutions with their evolving needs and business priorities. • Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations. • Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities. • Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk. • Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention. • Help define and improve the expansion process as we continue to scale.

• Drive SLED Revenue Growth: Own a defined U.S. SLED territory and meet or exceed quota targets through disciplined pipeline generation, account planning, and deal execution. • Manage the Full Sales Cycle: Lead opportunities from prospecting through close — including discovery, stakeholder mapping, value alignment, technical validation, procurement navigation, negotiation, and contract execution. • Sell to IT & Security Leaders: Engage IT Managers, Directors of Infrastructure, CISOs, CIOs, SysAdmins, security teams, and technical buying committees with credibility and consultative expertise. • Build & Maintain Strong Pipeline Coverage: Generate pipeline through outbound prospecting, partner collaboration, and strategic account planning. Maintain disciplined forecasting and opportunity hygiene in Salesforce. • Navigate Complex Buying Processes: Manage multi-threaded sales cycles, security reviews, procurement workflows, public sector buying requirements, and competitive displacement strategies. • Partner with Solutions Engineers: Collaborate closely with pre-sales/technical resources to ensure strong technical validation and alignment with customer requirements. • Execute Account Expansion Strategy: Identify upsell and cross-sell opportunities within SLED customers to drive expansion revenue and long-term retention. • Stay Market-Aware: Maintain a strong understanding of cybersecurity trends, endpoint management, patch management, vulnerability remediation, public-sector IT priorities, and competitive positioning. • Operate with Ownership: Work independently in a remote-first environment while collaborating cross-functionally with Marketing, Channel, Customer Success, Product, and Sales Leadership. • Collaborate Cross-Functionally: Partner closely with marketing, product, channel, and sales leadership to incorporate field feedback and refine messaging for public-sector and education accounts.

• Serve as the senior strategic lead across patient/DTC brands, shaping brand direction, engagement strategy, and long-term growth plans • Build and maintain trusted advisor relationships with senior client stakeholders, including brand leads, commercial teams, and medical/legal/regulatory partners • Lead the development of integrated, omnichannel DTC campaigns (digital, social, CRM, web, point-of-care, and emerging channels) grounded in patient insights • Translate complex clinical and regulatory information into clear, compelling patient-facing strategies and messaging frameworks • Oversee end-to-end account management, including scope development, financial stewardship, forecasting, and organic growth • Partner closely with strategy, creative, media, and data teams to ensure cohesive execution and measurable impact across all touchpoints • Identify opportunities to innovate within patient engagement, including personalization, digital health integrations, and behavior change approaches • Mentor and elevate junior team members, fostering strategic thinking, client leadership, and pharma expertise • Contribute to new business efforts, including pitch leadership, narrative development, and solution design