Appointment Scheduler
Location
United States
Posted
3 days ago
Salary
$17 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Appointment Scheduler
South Shore Health
Role Description Perform a variety of functions related to the scheduling of patient appointments; process patient requests including prescription refill requests to triage, distributing/responding to inquiries received via website and fax; additional functions as directed. Essential Functions - Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appointment duration, date, time provider and location. - Maintain consistent compliance with quality standards. - Work collaboratively with secretaries of assigned department(s). - Maintain comprehensive knowledge-base of scheduling rules for assigned department(s). - Register new patients; verify personal and insurance information; update as required. - Assist with rescheduling patient appointments at the direction of the department Manager. - Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?) - May be required to learn and perform all operator functions to provide support as needed or assigned. - Assist with the training of new employees upon request. - Maintain effective level of productivity at all times. - Willingly accept special assignments. - Maintain work area in a neat and orderly manner. - Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures. Qualifications - High school diploma or equivalent preferred. - Previous medical office experience preferred. - Excellent verbal and written communication skills. - Excellent computer skills with knowledge of various software applications. - Knowledge of various insurance requirements. - Excellent interpersonal skills. - Ability to meet demanding deadlines and balance multiple tasks. - Detail oriented with excellent organizational and prioritization skills. - Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required. - Job can be done in a remote setting with understanding that in times of system failures (i.e. power outages at remote setting, etc.) expectation would be to work at 141 Longwater Drive, Norwell MA. Requirements - Per Diem Responsibilities if Required. - Education if Required. - License/Registration/Certification Requirements. Benefits - Compensation Pay Range: $17.42 - $23.45.
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