Role Description Join our team as a Customer Resource Specialist and support the Bureau of Justice Assistance's (BJA) Public Safety Officers' Benefits (PSOB) Program by serving as the secondary point of contact for survivors, injured officers, and agencies navigating PSOB death, disability, and education claims. You will manage case files in the PSOB 2.0 portal, provide proactive status updates, and follow up with applicants and agencies within 24 hours of first contact, ensuring survivors and agencies feel supported and informed that their application is not lost. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award Work Schedule and Location: Remote - This full-time remote position will work Monday through Friday, 8am to 5pm Responsibilities - Serve as the secondary point of contact between customers and the Government. - Initiate and maintain PSOB claim case files in the PSOB 2.0 online portal (including “Work Items” reflecting internal review status of death, disability, and education claims). - Review applicant/agency information across the hard-copy file system and PSOB 2.0 portal to ensure accuracy and consistency; properly close cases. - Provide proactive customer service to survivors, injured officers, and agencies, conveying that “your application is not lost.” - Work closely with PSOB Benefits Specialists and the PSOB Director to communicate updates and progress on active applications. - Conduct follow-up with survivors/applicants and agencies; initial follow-up calls must occur within 24 hours of first contact with the Call Center. - Answer voicemails/emails/messages from survivors/agencies; update the PSOB 2.0 portal with all outreach actions. Qualifications - High school diploma or higher - 5+ years of benefits/claims specific experience - Must be a U.S. citizen meeting the DOJ Residency Requirement (3 of the last 5 years spent residing in the U.S., working overseas for the U.S. in a Federal/military capacity, or as a dependent of a Federal/military employee serving overseas). - Must be able to pass a Government security background investigation and qualify for a Minimum Background Investigation (MBI), as this is a moderate risk public trust position. - Must have a home office within the United States equipped with appropriate internet and telephone service. Requirements - Fluent in Spanish (speaking, reading, and writing) Benefits - Health Insurance - Dental Insurance - Vision Insurance - Long-term and Short-term Disability Insurance - Life Insurance - 401(k) Plan - Holiday Pay - Paid Time Off FWI is an Equal Opportunity Employer, including disability/vets. Pay Range Negotiable

Role Description Samples calls, compiles, and analyzes data to determine compliance with quality, production, and performance standards and develops, prepares, maintains, and distributes reports for productivity and quality control. - Provides regularly scheduled coaching and feedback to Customer Service Representatives regarding quality and compliance for the reviewed calls. - Identifies, analyzes, and recommends process and/or operational improvements to enhance compliance and quality of customer interactions. - Partners with trainers, supervisors, and Customer Service management on training initiatives of the Customer Service department. - Verifies that department documentation is current and supports quality guidelines. - Performs other related assigned duties as assigned. Qualifications - Associate's degree, technical, vocational, or business school with coursework in business administration. - Two years' work experience in a customer service environment. - Any suitable combination of education, training, or experience will be accepted. Requirements - Advanced knowledge of word processing and spreadsheets. - Ability to identify weaknesses in process changes that may affect quality. - Resolve complex problems and use latitude for independent judgment. - Effective verbal and written communication skills and organizational skills. - Ability to collaborate effectively. - Ability to handle multiple projects and deadlines. - Recommends improvements to increase quality and efficiency. - Experience with monitoring calls and providing feedback preferred. Benefits - Pay Rate: $25-$26/hour Company Description The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Role Description Join Our Purpose - Feeding the Future as a Financial Specialist at Trouw Nutrition, Okotoks, a Nutreco company. This role is vital in supporting the accurate and timely execution of accounting processes and financial administration activities. - Perform day-to-day accounting activities, including fixed asset accounting, capital project monitoring, journal entries, account reconciliations, and month-end close activities across multiple entities. - Apply finance policies, procedures, and accounting standards to ensure accurate, consistent, and compliant financial activities. - Maintain fixed asset records, including capital projects, asset additions, transfers, disposals, retirements, and related documentation. - Prepare journal entries, accounting adjustments, account reconciliations, and support month-end/year-end close activities. - Investigate variances, resolve discrepancies, and ensure account balances are accurate, complete, and properly supported. - Support internal and external audits by maintaining documentation and preparing required accounting information. - Collaborate with finance and operational stakeholders while supporting process improvements, system enhancements, and finance projects. - Participate in process improvement initiatives, support audits and compliance activities, assist with documentation and reporting requirements, and contribute to projects aimed at improving the efficiency and effectiveness of finance processes. Qualifications - Diploma in accounting with 5 to 7 years of experience. - Degree in accounting with 2–4 years of accounting experience, preferably in a multi-entity environment. - 2–4 years of progressive experience in understanding financial statements, financial analysis, budgeting, forecasting, and modeling. - Experience with fixed asset accounting and capital projects considered an asset. - Strong understanding of journal entries, account reconciliations, and month-end close processes. Requirements - Experience in a fast-paced environment with a heavier workload at month-end. - Experience working in a multi-entity environment with multi-business unit activity is strongly preferred. - Solid understanding of business partnering. - Attention to detail. - Persistent communication and able to follow up and follow through - Collaborative. Benefits - Robust pension plan with employer matching that begins on Day 1! - Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1! - Short-term/Long-term Disability and Mental Health spending allowance. - Maternal top-up and Tuition Reimbursement. - 15 vacation days to start (tiered). - Annual bonus.

Role Description Specialist II, Financial Clearance, Pt. Access – St. Mary's Hospital – Per Diem Days - Remote Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Essential Functions - Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. - Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. - Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. - Responsible for distribution of analytical reports. - Utilizes multiple system applications to perform analysis, create reports & develop educational materials. - Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. - Research & compiles information to support ad-hoc operational projects & initiatives. - Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions. - Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct. Qualifications - High School Diploma or equivalent. - Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. - National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. - Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems. Requirements - Minimum of five (5) years of financial clearance/authorization experience in an acute care setting. - Experienced in processing financial clearance for complex services including surgical services, observation, and in-house cases. - Experienced in complex facility-based ancillary testing across multiple facilities/states. - Responsible for complex, high-dollar services including surgical, observation and in-house services. Additional Qualifications - Associates Degree, preferred. - Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities and insurance verification processes with three (3) years scheduling experience in an acute care setting. - Strong knowledge of third-party and government payer billing and reimbursement guidelines. Physical & Mental Requirements & Working Conditions - Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. - Occasional exposure to fumes, odors, dusts, mists & gases, biohazards/hazards. - Frequent exposure to interruptions, shifting priorities & stressful situations. - Ability to follow tasks through to completion, understand & relate to complex ideas/concepts. - Continuous ability to read small print, hear sounds & voice/speech patterns. - Frequent manual dexterity activities & / or grasping/handling. - Occasional ability to climb, kneel, crouch & / or operate foot controls. - Continuous use of a computer/other technology. - Frequent maintenance of a safe working environment & use of available personal protective equipment (PPE). - Occasional ability to provide assistance in the event of an emergency. Pay Range $19.20-$24.60 based on experience, skills, and education. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer.