Role Description The Head of Event Operations is responsible for providing strategic leadership, operational oversight, and project management for the Events Team. This role manages a full-time staff of three plus seasonal contractors, and oversees departmental planning, budgeting, staff performance, partner & vendor engagement, and cross-functional collaboration to ensure successful execution of organizational initiatives and events. The Head of Event Operations serves as a key liaison between departments, stakeholders, and partners while driving continuous process improvement and organizational effectiveness. Qualifications - Bachelor's degree in business administration, Event Management, Project Management, Nonprofit Management, or a related field; equivalent experience may be considered. - Minimum of 3-5 years of leadership or management experience. - Experience managing budgets, projects, and cross-functional teams. - Strong organizational, analytical, and problem-solving skills. - Excellent interpersonal, communication, and stakeholder management abilities. - Demonstrated ability to manage multiple priorities in a fast-paced environment. Requirements - Provide vision, direction, and guidance on current departmental processes, propose changes, and make operational improvements. - Identify opportunities to improve efficiency, effectiveness, and deliverable deadlines within the Events Team. - Develop and implement strategies that align departmental activities with organizational goals and objectives. - Manage relationships with key partners, Head of Sales and Head of Attendee Experience, to align team activities with company objectives and key results. - Lead departmental planning efforts and ensure successful execution of programs within the overall portfolio. - Develop, manage, and monitor departmental budget. - Ensure accurate financial planning, forecasting, and reporting for programs and events. - Monitor budget adherence and recommend corrective actions as necessary. - Supervise, mentor, and develop department staff. - Establish performance expectations and support professional development. - Lead goal-setting processes, including the creation, tracking, and evaluation of individual and team goals. - Monitor workload distribution and provide guidance to ensure team effectiveness and accountability. - Oversee project management activities for the Events Team, including task management and assignment, priority setting and resource allocation, monitoring team progress and project status, and ensuring timely completion of deliverables. - Foster widespread adoption of e-ticketing for all Gen Con events, including support for training, onboarding, and continuous improvement to ticketing policies, software, and management tools. - Manage execution of event review and placement including dedicated and sponsor spaces. - Lead post-event reconciliation activities, including financial reviews, payment processing, and reporting. - Oversee Game Master (GM) housing and badge allocation processes. - Ensure equitable and efficient distribution of event resources. - Coordinate with relevant teams to address logistical requirements and operational needs. - Foster collaboration between departments to ensure successful project outcomes. - Facilitate communication, issue resolution, and alignment across stakeholders. Benefits - Salary: Exempt, $80,000/annually, DOE Company Description Work may include extended hours during event planning and execution periods. Occasional travel and attendance at organizational events may be required.

Role Description The Trading Operations Analyst supports daily trading and portfolio operations, ensuring accurate trade execution, account maintenance, and reporting. This role works closely with Portfolio Management and Client Service teams and reports directly to the Portfolio Management & Trading Operations Manager. This position is a fully remote position, but all eligible candidates must possess the ability to start their day at 6:00am PST, and must be available for occasional overtime. - Investing new accounts across various custodians - Executing trades for cash movements, investment changes, and account events - Ensuring all trades are completed accurately and in a timely manner - Verifying accounts are invested according to model and client discipline - Performing account reconciliation and resolving discrepancies - Analyzing account performance and activity - Reviewing reports and data queries to identify required actions - Produce daily reports for Portfolio Managers Qualifications - 0-3 years of trading operations or financial services experience - Knowledge of securities industry and custodial platforms - Experience with portfolio accounting or CRM systems - Strong Excel and Microsoft Office skills - Strong organizational and time management skills - Ability to handle time-sensitive tasks and multiple priorities Requirements - A bachelor’s degree; comparable work experience may be considered

• Act as a bridge between CS, Data, RevOps, Support and Operations teams to ensure operational efficiency and provide strategic insights. • Develop and maintain dashboards, reports and analyses in HubSpot to guide Customer Success actions. • Write and manage advanced queries in SQL Server for extracting and analyzing customer data in the Amazon QuickSuite environment. • Develop and maintain automations in HubSpot, as well as CRM dashboards and reports. • Support the collection, processing and visualization of operational and revenue data. • Use management tools such as Jira and Confluence to document and track processes, workflows and requests. • Participate in agile ceremonies and collaborate on continuous improvement of CS operations.

• Support cross-functional teams (admissions, career, placement, billing) with data and automation needs. • Design and maintain automation workflows with Zapier, Typeform, Hubspot, AppScripts, Notion/Airtable, and external APIs. • Build and maintain BI dashboards (Looker Studio, Google Sheets). • Use lightweight database solutions (e.g., Supabase) to structure and sync data across internal processes.