Role Description The overarching mission of the Sales and Administrative Coordinator is to drive ongoing revenue growth by providing white-glove service and a VIP experience to clients (new and existing) and client referral sources (professionals and families). Under the leadership of the Senior Director of Advising, the Sales and Administrative Coordinator owns the end-to-end sales cycle, guiding all new tutoring inquiries through the sales and program design process until handoff to their tutor. In addition to working with new clients, the Sales and Administrative Coordinator is responsible for maintaining and cultivating relationships with current and former tutoring clients through ongoing touchpoints and outreach. The Sales and Administrative Coordinator will be responsible for other administrative tasks in addition to their primary sales responsibilities. Qualifications - Past sales experience - Strong relationship drive/ability to quickly build and maintain new relationships - Self-directed, results-oriented, internally motivated - Effective oral and written communication - Planning skills - Ability to manage competing demands while remaining calm under pressure - Time management - A robust problem-solving mindset Requirements - Manage the end-to-end sales cycle for all new clients to exceed quarterly and annual revenue goals - Respond to incoming (new and existing client) sales inquiries within 24 (business) hours - Serve as the primary relationship owner for these clients - Shepherd clients through the inquiry to the tutor handoff process - Provide families with VIP communication and responsiveness throughout the sales process - Maintain and update student records to provide current information/next steps on the status of all prospective students - Create a detailed database of client profile notes for future relationship management and sales - Prospect past clients through phone and email-based outreach - Serve as an expert on all Top Score program offerings - Independently design and communicate each student's customized program to families and tutors - Manage all incoming client sales phone calls - Prospect education professionals to schedule marketing meetings with the Director of Sales and the Executive Director - Build an outreach pipeline by researching local professionals who work with adolescents - Research local events that would benefit the Director of Sales or the Executive Director, and recommend attending them - Own the development and execution of Top Score’s social media accounts (Facebook, Instagram, LinkedIn) - Send handwritten thank-you cards to all referring professionals/referring families - Support with creating and writing newsletters, blog posts, website content, etc. - Support the President, Executive Director, and Senior Director of Sales with other administrative tasks and responsibilities Benefits - 401(k) - Company parties - Employee discounts - Flexible schedule - Opportunity for advancement - Paid time off - Training & development Company Description Top Score Education is a boutique tutoring and test prep company that offers bespoke 1-on-1 in-home and virtual tutoring to students in the DC metro region, Durham, North Carolina, South Florida, and worldwide. Top Score supports students with all 6th-12th-grade academic subjects, the SAT & ACT, SSAT, ISEE, HSPT, and almost all AP exams. Founded in 2004, Top Score's mission is to provide Deep Learning Through Deep Relationships, representing a commitment to understanding each student's needs and providing all families with highly personalized support throughout their student's academic journey.

• Daily monitoring of the admin inbox with the aim to respond ASAP (the same day if possible) • Answering phones to cover for the receptionist's lunch breaks and leave • General admin duties, including filing and managing filing systems • Ensuring the security, integrity, and confidentiality of data • Manage ad hoc client queries and requests • Assisting Management with office policies and procedures • Email follow-up of overdue debtors • Internal Monthly reporting of WIP write-offs, fee tracking, monitoring client Net Promoter Score (NPS) and team Net Promoter Score (NPS) Surveys. • Assisting with client proposals, engagement letters, invoices, tax returns, and financial statements, ensuring accuracy and compliance. • Calendar Scheduling & attending meetings. • Handle tax lodgements, including returns and BAS submissions. • Assist the practice manager in ad hoc personal assistant duties. • Any other reasonable tasks as requested on an ad hoc basis

Role Description The Clinical Administrative Assistant is responsible for reviewing, auditing, and approving clinical documentation submitted by AOM nurses and contracted agency nurses to ensure accuracy, completeness, compliance, and billing readiness. This position provides operational support to the Detailed Written Order (DWO) team and serves as backup support for clinical review during the intake process to ensure continuity of clinical workflows. This position requires close collaboration with: - Clinical Care Navigators - Patient Care Coordinators - Intake - Pharmacy - Nursing Leadership - Agency partners Qualifications - Active LVN/LPN (no RN License) license is currently registered in state working in and in good standing with the Board of Nursing. - Healthcare experience in home infusion, home health, specialty pharmacy, case management, clinical operations, or a related field with knowledge of regulatory requirements. - Strong understanding of clinical documentation standards and healthcare compliance requirements. - Excellent organizational skills and attention to detail. - Effective verbal and written communication skills. - Ability to manage multiple priorities and meet established deadlines. - Proficiency with electronic medical records and Microsoft Office applications. - Knowledge of ACHC and URAC standards. Requirements - Review nursing documentation submitted by AOM nurses and contracted agency partners for accuracy, completeness, compliance, and billing readiness. - Ensure clinical documentation meets AOM standards, payer requirements, accreditation standards, and regulatory guidelines. - Identify documentation deficiencies, omissions, inconsistencies, or missing required elements and communicate corrective measures to clinicians. - Monitor and track outstanding documentation corrections to ensure timely completion. - Approve documentation once all quality and compliance requirements have been met. - Conduct audits of patient medical records to ensure complete and accurate clinical documentation. - Identify documentation trends and recurring deficiencies and communicate opportunities for education and process improvement. - Participate in the company’s Quality Assurance Program and support continuous quality improvement initiatives. - Maintain confidentiality of all patient information in accordance with HIPAA regulations and company policies. - Provide backup coverage for Clinical Intake Coordinator during high volume days as well as during planned and unplanned absences. - Review medical documents/information pertaining to the patient’s diagnosis, health history, and medication ordered as required by the patient’s insurance carrier to determine the “medical necessity” of the prescribed therapy. - Effectively communicate with sales, clinical team, patients, and family. - Act as primary liaison between branch personnel and referral sources during patient intake process. - Responsible for communicating sales related concerns and referral source or patient complaints to management. - Ensure timely authorization process for services from the patient’s insurance carrier and the timely communication of insurance information to management, clinical, and sales teams. - Review physician’s letter of medical necessity and other medical information as required by the patient’s insurance carrier to determine the “medical necessity” of the prescribed therapy. - Maintain accurate referral and patient information within company systems. - Collaborate with intake, pharmacy, nursing, and scheduling teams to facilitate seamless patient transitions into care. - Support AOM Infusion’s ongoing compliance with ACHC accreditation standards. - Maintain working knowledge of ACHC standards, home infusion regulations, and documentation requirements. - Assist with accreditation preparation activities, audits, and corrective action initiatives. - Promote adherence to company policies, procedures, and regulatory requirements. - Participate in departmental meetings to discuss workflow priorities, documentation concerns, and operational initiatives. - Effectively communicate with internal departments, referral sources, agency partners, providers, patients, and caregivers as appropriate. - Provide clinical and operational support to nursing, intake, pharmacy, and administrative teams. - Perform additional duties and special projects assigned by leadership. - Assist with the preparation, review, tracking, and management of Detailed Written Orders (DWOs). - Follow up with providers, internal departments, and external partners to obtain required signatures and documentation. - Monitor DWO workflows to ensure timely completion and compliance with payer requirements. - Collaborate with Clinical Care Navigators, Intake, Pharmacy, and Nursing Leadership to resolve order-related issues. - Support process improvement initiatives related to physician orders and documentation management. Benefits - Medical, Dental, Vision - 401(k) with Employer Match - Paid Time Off & Paid Holidays - FSA - Life & AD&D Insurance - Disability Coverage - Employee Referral Program

Role Description StreetWise Partners seeks a highly organized, detail-oriented, and enthusiastic Development Assistant to support the organization's fundraising and donor engagement efforts. This is an excellent opportunity for an early-career professional interested in nonprofit fundraising, events, donor relations, and development operations. Working closely with the Development team, the Development Assistant will help support the activities and systems that drive the organization's annual fundraising goal of $2.7 million. The Development Assistant will support donor stewardship, maintain accurate fundraising data, assist with special events, and help ensure the smooth operation of the Development Department. Through this role, the Development Assistant will gain hands-on experience in fundraising, event planning, donor communications, and nonprofit operations. The Development Assistant reports to the Chief Development Officer and works closely with the Development team, event contractors, and Senior Director of Operations. This is a part-time position averaging approximately 15 hours per week, typically worked over three days per week. Weekly hours may fluctuate depending on the event calendar, with additional hours required during peak event periods. The role is primarily remote (approximately 75% work from home); however, the individual must have the flexibility to work from our Midtown Manhattan office as needed, particularly in the weeks leading up to events, on event days, and for occasional team meetings. Responsibilities Include: - Fundraising & Donor Stewardship - Maintain accurate donor and prospect records in Salesforce. - Process gifts and pledges and ensure timely donor acknowledgments. - Support donor cultivation and stewardship activities as needed. - Events & Engagement - Support the planning and execution of fundraising and donor events, including the Annual Partnership Breakfast, Poker Tournament, and cultivation events. - Assist with event logistics, including registration, nametags, guest communications, and event materials. - Support sponsorship fulfillment and attendee tracking. - Database & Administrative Support - Maintain data quality and ensure donor information is complete and up to date. - Generate reports for fundraising, board, and event-related needs. - Support the Development team with administrative projects and special assignments as needed. - Assist Finance department with monthly, quarterly and annual reconciliation and clean up procedures; support with annual audit process. Qualifications - Internship, volunteer, or professional experience in nonprofit organizations, fundraising, events, customer service, or administrative support. - Strong interest in nonprofit fundraising and mission-driven work. - Strong organizational skills and attention to detail. - Excellent written and verbal communication skills. - Experience with Salesforce, Classy, Givesmart or similar platforms. - Bachelor's degree or equivalent combination of education and experience. Requirements - Commitment to StreetWise Partners' mission of advancing economic mobility and opportunity. - Commitment to accuracy, professionalism, and confidentiality. - Ability to manage multiple tasks and meet deadlines in a fast-paced environment. - Proficiency with Microsoft Office and Google Workspace. Physical Environment This position requires sedentary work. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity. DISCLAIMER The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive list of all duties, responsibilities, and qualifications required of employees to do this job. StreetWise Partners is an equal opportunity employer. We value and welcome diversity in the workplace and strongly encourage all qualified persons to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For more information about StreetWise Partners, please visit: www.streetwisepartners.org