Role Description Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. In this role, you will be responsible for: - Insurance verification - Prior authorization processing - Patient scheduling - Appointment coordination - Inbound call handling - EMR management The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration. Qualifications - Experience working with a U.S.-based Ophthalmology clinic or physician - Hands-on experience with insurance verification and prior authorization processing - Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling - Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations - Experience communicating directly with insurance providers to resolve eligibility and authorization issues - Medical billing and coding experience is an advantage - Strong written and verbal English communication skills - Excellent customer service and patient communication skills - Highly organized, detail-oriented, and able to manage multiple tasks efficiently - Comfortable working in a remote setup with a reliable internet connection and a dedicated workspace Requirements - Must have experience working with a U.S.-based Ophthalmology clinic or physician - Must have hands-on experience with insurance verification and prior authorization processing Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

• Serve as the virtual front desk by answering incoming phone calls professionally and promptly. • Respond to patient emails and inquiries with excellent customer service. • Schedule, reschedule, and confirm patient appointments. • Maintain provider calendars and ensure efficient scheduling. • Verify patients' insurance benefits and eligibility. • Perform general healthcare administrative tasks and maintain accurate patient information. • Support daily clinic operations to ensure smooth workflow. • Conduct outbound calls to previous patients to encourage appointment scheduling. • Help re-engage inactive patients to improve provider schedules and practice growth. • Maintain professional, empathetic communication during outreach. • Assist with updating the practice's website as needed. • Support basic social media management and content updates. • Help maintain an engaging online presence to support practice growth. • Provide basic billing assistance when needed. • Support billing-related administrative tasks and be open to learning additional responsibilities as the practice grows.

• Own payments, billing & orders: Drive the roadmap for the customer transactional experience across self-service and the call center. • Ship MVPs: Define high-value MVPs, validate with real customers and CSRs, and iterate fast on friction and edge cases. • Engage SMEs: Translate call center, CX, and billing expertise into clear specs, enriched with AI-generated documentation and prototypes. • Execute: Drive with engineering and design to release production-ready features on compressed timelines. • Drive the product lifecycle by defining use cases and technical requirements, collaborating on data model design, and conducting product testing to ensure key requirements are met. • Own outcomes: Set KPIs (digital adoption/containment, first-contact resolution, CSAT, cost to serve) and manage dependencies across the platform. • Wear many hats: Do whatever it takes to move the platform forward, and take on new areas of ownership as priorities evolve.

Role Description The overarching mission of the Sales and Administrative Coordinator is to drive ongoing revenue growth by providing white-glove service and a VIP experience to clients (new and existing) and client referral sources (professionals and families). Under the leadership of the Senior Director of Advising, the Sales and Administrative Coordinator owns the end-to-end sales cycle, guiding all new tutoring inquiries through the sales and program design process until handoff to their tutor. In addition to working with new clients, the Sales and Administrative Coordinator is responsible for maintaining and cultivating relationships with current and former tutoring clients through ongoing touchpoints and outreach. The Sales and Administrative Coordinator will be responsible for other administrative tasks in addition to their primary sales responsibilities. Qualifications - Past sales experience - Strong relationship drive/ability to quickly build and maintain new relationships - Self-directed, results-oriented, internally motivated - Effective oral and written communication - Planning skills - Ability to manage competing demands while remaining calm under pressure - Time management - A robust problem-solving mindset Requirements - Manage the end-to-end sales cycle for all new clients to exceed quarterly and annual revenue goals - Respond to incoming (new and existing client) sales inquiries within 24 (business) hours - Serve as the primary relationship owner for these clients - Shepherd clients through the inquiry to the tutor handoff process - Provide families with VIP communication and responsiveness throughout the sales process - Maintain and update student records to provide current information/next steps on the status of all prospective students - Create a detailed database of client profile notes for future relationship management and sales - Prospect past clients through phone and email-based outreach - Serve as an expert on all Top Score program offerings - Independently design and communicate each student's customized program to families and tutors - Manage all incoming client sales phone calls - Prospect education professionals to schedule marketing meetings with the Director of Sales and the Executive Director - Build an outreach pipeline by researching local professionals who work with adolescents - Research local events that would benefit the Director of Sales or the Executive Director, and recommend attending them - Own the development and execution of Top Score’s social media accounts (Facebook, Instagram, LinkedIn) - Send handwritten thank-you cards to all referring professionals/referring families - Support with creating and writing newsletters, blog posts, website content, etc. - Support the President, Executive Director, and Senior Director of Sales with other administrative tasks and responsibilities Benefits - 401(k) - Company parties - Employee discounts - Flexible schedule - Opportunity for advancement - Paid time off - Training & development Company Description Top Score Education is a boutique tutoring and test prep company that offers bespoke 1-on-1 in-home and virtual tutoring to students in the DC metro region, Durham, North Carolina, South Florida, and worldwide. Top Score supports students with all 6th-12th-grade academic subjects, the SAT & ACT, SSAT, ISEE, HSPT, and almost all AP exams. Founded in 2004, Top Score's mission is to provide Deep Learning Through Deep Relationships, representing a commitment to understanding each student's needs and providing all families with highly personalized support throughout their student's academic journey.