• Develop, implement, and continuously improve operational processes across the organization. • Identify bottlenecks, inefficiencies, and areas for automation. • Drive standardization and documentation of internal workflows and procedures. • Set and monitor organizational performance metrics and recommend improvements. • Execute company-wide operational initiatives and strategic projects. • Ensure projects remain on schedule, within scope, and aligned with business objectives. • Coordinate resources across departments to meet deadlines and service commitments. • Maintain accountability through project tracking systems and status reporting. • Partner with department leaders to improve collaboration and operational effectiveness. • Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams. • Support leadership in implementing organizational priorities and company initiatives. • Assist with scaling operations to support continued growth. • Develop and maintain KPI dashboards for executive leadership. • Analyze operational data to identify trends and opportunities for improvement. • Prepare executive reports and recommendations based on business performance. • Track service delivery metrics, utilization, profitability, and operational health indicators. • Assist with workforce planning and capacity management. • Support hiring and onboarding initiatives in partnership with HR. • Monitor team utilization and operational efficiency. • Ensure operational resources are aligned with company goals and growth forecasts. • Evaluate and implement tools that improve operational efficiency. • Work closely with Rhymetec’s AI initiatives to identify opportunities for automation. • Support integration of operational systems and reporting platforms. • Promote adoption of technology solutions that improve employee productivity and client outcomes. • Ensure operational processes align with internal policies and industry best practices. • Support quality assurance initiatives across service delivery teams. • Assist with internal audits, documentation reviews, and operational governance programs.

Role Description We are seeking a detail-oriented and organized Managed Services Operations Coordinator to support operational, financial, and administrative functions within a fast-paced services environment. This role is responsible for managing customer billing activities, validating financial and contractual accuracy, supporting project reconciliation efforts, and ensuring adherence to operational processes and documentation standards. The ideal candidate will have experience working in managed services operations, strong attention to detail, and the ability to navigate ambiguity while maintaining accuracy and accountability. - Support day-to-day operational and administrative activities for Managed Services projects and customers - Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy - Manage customer billing activities, including prorations and invoice validation - Assist with revenue recognition tracking and financial reconciliation processes - Review project costs versus sell values to ensure financial accuracy - Understand and manage PO structures, including sub-POs and services POs - Coordinate and maintain project documentation and operational records - Validate vendor start dates against customer-facing commitments and billing timelines - Identify discrepancies, investigate issues, and drive timely resolution - Maintain strong adherence to internal processes, controls, and operational standards - Communicate proactively with internal teams regarding project, billing, and operational updates Qualifications - 2+ years of experience in an administrative or operational role - Experience working in Managed Services in any capacity - Customer billing experience - Basic accounting knowledge and financial understanding, including: - Proration calculations - Revenue recognition concepts - Cost versus sell analysis - PO structures and management - Project reconciliation - Ability to interpret SOWs and validate financial accuracy - Strong understanding of vendor start dates and customer-facing commitments - Excellent attention to detail and organizational skills - Strong communication, follow-through, and problem-solving abilities - Ability to work effectively in a fast-paced and evolving environment Requirements - Experience with OpenAir (NetSuite OpenAir) or similar PSA/project management systems Benefits - The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. - Compensation package may include other components such as commissions and discretionary bonuses. - ePlus offers a full range of medical, financial, and/or other benefits, including: - 401(k) eligibility - Employee stock purchase program - Various paid time off benefits, such as vacation, sick time, and personal leave - Details of participation in these benefit plans will be provided if an offer of employment is extended.

Role Description The Operations Coordinator serves as a key operational partner supporting cross-functional initiatives across Operations, IT, and Procurement teams. This role is responsible for coordinating projects, managing vendor relationships, and ensuring seamless communication between internal stakeholders and external partners. The ideal candidate is highly organized, analytical, and proactive, capable of managing multiple priorities while driving projects from initiation through completion. This individual will help support technology implementations, oversee vendor performance, and contribute to continuous improvement across the organization. Qualifications - Bachelor's degree in Business Administration, Operations Management, Project Management, or related field (or equivalent experience). - 3–5 years of operations, project coordination, or business operations experience. - Experience working with cross-functional teams. - Strong organizational and project coordination skills. - Excellent written and verbal communication abilities. - Experience using project management platforms. - Strong analytical and problem-solving skills. Requirements - Experience working with technical or software development teams. - Experience supporting procurement or supply chain operations. - Vendor management experience. - Experience creating dashboards and operational reporting. - Familiarity with healthcare, telehealth, pharmacy, or regulated industries. Key Responsibilities - Operational Coordination - Coordinate cross-functional operational initiatives from planning through execution. - Track project timelines, deliverables, dependencies, and risks. - Maintain operational documentation, SOPs, workflows, and process maps. - Prepare reports, dashboards, meeting agendas, and executive summaries. - Support leadership with operational planning and special projects. - Technical Team Collaboration - Partner with Technical teams to coordinate system implementations, enhancements, and vendor integrations. - Assist with gathering business requirements and documenting operational needs. - Support rollout of new tools and operational systems. - Procurement Partnership - Collaborate with Procurement to monitor inventory planning, vendor performance, purchasing timelines, and operational needs. - Coordinate communication regarding product availability, supply chain issues, and procurement priorities. - Identify operational efficiencies related to purchasing and inventory workflows. - Vendor Relationship Management - Serve as the primary operational liaison for assigned vendors and service providers. - Coordinate onboarding of new vendors. - Monitor vendor performance against established service levels (SLAs). - Schedule recurring business reviews with vendors. - Foster productive, collaborative relationships that support organizational goals. - Reporting & Analytics - Maintain operational reports and dashboards. - Analyze operational metrics to identify trends and improvement opportunities. - Administrative & Project Support - Coordinate meetings, action items, and follow-up activities. - Prepare presentations and executive communications. - Provide operational support for strategic initiatives as assigned. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability Compensation $65,000-85,000/year

Role Description The Head of Event Operations is responsible for providing strategic leadership, operational oversight, and project management for the Events Team. This role manages a full-time staff of three plus seasonal contractors, and oversees departmental planning, budgeting, staff performance, partner & vendor engagement, and cross-functional collaboration to ensure successful execution of organizational initiatives and events. The Head of Event Operations serves as a key liaison between departments, stakeholders, and partners while driving continuous process improvement and organizational effectiveness. Qualifications - Bachelor's degree in business administration, Event Management, Project Management, Nonprofit Management, or a related field; equivalent experience may be considered. - Minimum of 3-5 years of leadership or management experience. - Experience managing budgets, projects, and cross-functional teams. - Strong organizational, analytical, and problem-solving skills. - Excellent interpersonal, communication, and stakeholder management abilities. - Demonstrated ability to manage multiple priorities in a fast-paced environment. Requirements - Provide vision, direction, and guidance on current departmental processes, propose changes, and make operational improvements. - Identify opportunities to improve efficiency, effectiveness, and deliverable deadlines within the Events Team. - Develop and implement strategies that align departmental activities with organizational goals and objectives. - Manage relationships with key partners, Head of Sales and Head of Attendee Experience, to align team activities with company objectives and key results. - Lead departmental planning efforts and ensure successful execution of programs within the overall portfolio. - Develop, manage, and monitor departmental budget. - Ensure accurate financial planning, forecasting, and reporting for programs and events. - Monitor budget adherence and recommend corrective actions as necessary. - Supervise, mentor, and develop department staff. - Establish performance expectations and support professional development. - Lead goal-setting processes, including the creation, tracking, and evaluation of individual and team goals. - Monitor workload distribution and provide guidance to ensure team effectiveness and accountability. - Oversee project management activities for the Events Team, including task management and assignment, priority setting and resource allocation, monitoring team progress and project status, and ensuring timely completion of deliverables. - Foster widespread adoption of e-ticketing for all Gen Con events, including support for training, onboarding, and continuous improvement to ticketing policies, software, and management tools. - Manage execution of event review and placement including dedicated and sponsor spaces. - Lead post-event reconciliation activities, including financial reviews, payment processing, and reporting. - Oversee Game Master (GM) housing and badge allocation processes. - Ensure equitable and efficient distribution of event resources. - Coordinate with relevant teams to address logistical requirements and operational needs. - Foster collaboration between departments to ensure successful project outcomes. - Facilitate communication, issue resolution, and alignment across stakeholders. Benefits - Salary: Exempt, $80,000/annually, DOE Company Description Work may include extended hours during event planning and execution periods. Occasional travel and attendance at organizational events may be required.