Role Description Join an iconic brand that is set to redefine the pick-up truck and rugged SUV marketplace. As a Senior Manager, Digital Product Management , you will lead a team of Product Managers responsible for delivering digital products that power Scout's Aftersales ecosystem. You will be responsible for driving product execution, aligning cross-functional stakeholders, developing your team, and ensuring Scout delivers scalable digital capabilities that support exceptional customer and service experiences. This role is ideal for a product leader who thrives in ambiguity, and has a proven track record building products, teams, and operating models from 0-to-1 in fast-paced, high-growth environments. What you’ll do - Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: - Team Leadership & Product Delivery - Hire, lead and develop a team of Product Managers responsible for Scout's Aftersales digital product portfolio. - Establish operational objectives, priorities, and execution plans that align with organizational goals and product strategy. - Drive delivery across multiple product domains while balancing competing priorities, dependencies, and resource constraints. - Portfolio Execution - Oversee a portfolio of products supporting service and aftersales operations. - Ensure priorities, roadmaps, and delivery plans remain aligned across the portfolio. - Monitor product performance and drive continuous improvement through data-driven decision making. - Identify risks, dependencies, and execution challenges and proactively drive resolution. - Cross-Functional Leadership - Partner closely with Engineering, Aftersales Business, Retail Operations, Customer Support, Regulatory Affairs, and IT teams to deliver business outcomes. - Influence stakeholders across multiple functional areas and build alignment around product priorities and delivery plans. - Lead complex discussions involving competing business needs, technical constraints, and operational considerations. - Serve as a trusted advisor on digital service and aftersales capabilities. - Operational Excellence - Oversee successful rollout, adoption, and support of digital products across Scout service operations and retail locations. - Establish performance metrics, business KPIs, and reporting mechanisms to measure product effectiveness and customer value. - Drive improvements in operational efficiency, service processes, and user experience through digital solutions. - Product Execution - Translate long-term product strategy into actionable roadmaps and release plans. - Ensure Product Managers maintain clear product requirements, priorities, and stakeholder alignment. - Drive execution from concept through launch and ongoing optimization. - Maintain focus on customer needs, business value, scalability, and operational readiness. Location & Travel Expectations - This role will be remote. - Applicants should expect that the role may require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you’ll bring - 10+ years of Product Management experience, including ownership of complex enterprise-scale products and platforms. - 3+ years of people leadership experience managing Product Managers or cross-functional product teams. - Experience in leading 0-to-1 product development initiatives and launching new digital platforms in environments with evolving requirements and limited precedent. - Experience managing multiple products or product portfolios simultaneously. - Direct to consumer aftersales experience is a plus. - Automotive, mobility, or enterprise service operations experience strongly preferred. Technical Expertise - Strong understanding of system architecture, APIs, and cloud technologies. - Demonstrated success delivering digital platforms supporting Aftersales, Service Operations, Warranty, Parts or other enterprise business functions. Leadership & Skills - Proven ability to lead teams through ambiguity and establish direction in evolving environments. - Demonstrated ability to challenge conventional thinking, identify creative solutions, and drive innovation in complex business and technology environments. - Strong stakeholder management and influencing skills across multiple business functions. - Experience balancing strategic objectives with tactical execution. - Excellent communication, organizational, and decision-making skills. - Data-driven approach to product management and operational performance. Education - Bachelor's degree in Computer Science, Engineering, or a related field. MBA or advanced technical degree preferred. What you'll gain - The benefits of joining Scout include the chance to build products and a company from the ground up. - This is a chance to create something new and lasting – with an iconic brand at its foundation. - Competitive compensation and benefits to support your physical, mental, and financial wellbeing: - Competitive insurance including medical, dental, vision and income protection plans. - 401(k) program with an employer match and immediate vesting. - Generous Paid Time Off including 20 days planned PTO, as accrued, 40 hours of unplanned PTO and 14 company or floating holidays, annually. - Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders. - Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave. - Corporate Vehicle Program with eligibility for 1 assigned vehicle and a mobility stipend. Pay Transparency - This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. - Initial base salary range = $160,000.00 - $192,500.00 - Initial California base salary range = $176,000 - $211,750 - Internal leveling code: M7 Equal Opportunity Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law.

• Own and evolve the product vision, strategy, and roadmap for Toast’s lending portfolio • Identify, size, and sequence new opportunities that help restaurants start, run, and grow • Lead teams through both 1-to-n scaling and 0-to-1 incubation • Define end-to-end product experiences and scalable lending infrastructure • Build lending experiences that feel native to Toast • Use customer research and data to identify pain points • Partner deeply with various teams to improve access to capital • Shape the role of AI and automation in Toast Finance • Establish the operating cadence, metrics, and decision-making frameworks • Hire, coach, and develop a high-performing team of product managers • Communicate strategy, priorities, tradeoffs, and progress clearly to senior leaders and cross-functional partners

• Translate the founders' product vision into clear roadmaps and priorities. • Lead products from discovery through launch and continuous iteration. • Work with consultants, internal teams, and customers to understand how people learn and work, and turn those insights into product opportunities. • Build AI-powered learning and workforce products that improve skill development, talent assessment, workforce intelligence, hiring, and operations. • Write clear product requirements and partner closely with engineering on technical tradeoffs, feasibility, and sequencing. • Translate complex workflows, data, and AI capabilities into intuitive user experiences. • Define success metrics and use research, analytics, and experimentation to improve product and learning outcomes. • Establish product processes and development rhythms as the company grows. • Use AI throughout your workflow to accelerate research, prototyping, analysis, and product development.

• Lead and develop the Product Support team • Manage a team of 3 product support engineers, setting clear expectations, providing regular coaching, and building a culture of accountability and continuous improvement • Own hiring, onboarding, and knowledge transfer so that team capability is documented and not dependent on specific individuals • Develop and maintain a living runbook and knowledge base tied to ticket categories, updated continuously as new issues are resolved • Define and own the escalation matrix: clear criteria for when and to whom tickets escalate, with explicit handoff accountability • Establish SLA tiers so brand partners know what to expect and the team has clear accountability • Implement a QA process: regularly sample tickets, score against resolution quality, and use findings to close knowledge gaps • Own CSAT and NPS for the support function, treating them as primary indicators of team health • Ensure that every ticket, whether resolved by PS or escalated, is handled with professionalism and clear communication throughout • Establish a feedback loop with Engineering, Operations and Partnerships to surface recurring issues as product or documentation gaps rather than permanent support burdens • Implement deflection tracking to identify when the same questions keep coming back, and treat that as a signal to fix root causes • Work closely with Partnerships and Operations to define clear boundaries between support and their functions, and hold those boundaries • Partner with Engineering to ensure bugs and escalations have a clear path to resolution • Represent the support function in cross-functional planning and communicate brand partner needs clearly