• Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows • Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes • Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology • Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards • Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow-specific guidance and best-practice sharing

Role Description Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls. What You'll Do - Provide expert-level technical support for Waystar's products and services to internal and external clients via phone, email, and ticketing system. - Diagnose, troubleshoot, and resolve complex technical issues related to functionalities, integrations, performance, and data management. - Collaborate closely with engineering, product management, and development teams to identify root causes of issues and propose solutions or enhancements. - Document technical issues, resolutions, and best practices in our knowledge base for future reference and continuous improvement. - Assist clients with configuration, optimization, and migration strategies. - Conduct proactive monitoring of services and infrastructure to identify potential problems before they impact clients. - Participate in on-call rotations to provide after-hours support as needed. - Train and mentor junior support staff on topics and best practices. - Stay up-to-date with the latest AWS features, services, and industry best practices. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. - 3+ years of experience in a technical support or system administration role, specifically with AWS. - Strong understanding of AWS concepts, including buckets, objects, access control, versioning, lifecycle policies, and replication. - Proficiency in troubleshooting and debugging issues, including API errors, performance bottlenecks, and access problems. - Experience with AWS CLI, SDKs, and other tools for interacting with the product. - Familiarity with cloud security best practices and compliance requirements for data storage. - Excellent problem-solving skills and the ability to analyze complex technical information. - Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to diverse audiences. - Ability to work independently and as part of a team in a fast-paced environment. - AWS Certified Solutions Architect – Associate or AWS Certified Developer – Associate certification is a plus. - Experience with scripting languages (e.g., Python, Bash) for automation and data analysis is desirable. Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Company Description Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.

Role Description Baking technical support to Bimbo Bakeries USA and Co-Pack Breads, Buns, and Breakfast. Support development and lead product implementation functions for BBU and Co Operations. Provide leadership support to BBU operations including Safety Programs. Provide technical and statistical analysis to improve processes and sustainability. - The Specialist of Baking Technology and Commercialization supports assigned bakeries in the areas of ingredient, formula, process baking technology, and continuous improvement with an overall focus on finished product quality, consistency, and safety. - Troubleshoot bakery issues and support to ensure the bakery teams put appropriate corrective actions in place. - Support Marketing, Research and Development (R&D), and Engineering development trials on new formulas, new ingredients and new equipment or technologies. - Coordinate with Operations teams to drive the scale-up and commercialization of new products, cost savings projects, and product reformulations. Initiate qualification kick-off calls and ensure that Operations teams are running necessary test bakes and launch on the agreed launch timing. Monitor quality post-launch and modify formula/process as necessary. - Support assigned bakeries in addressing product quality concerns, consumer complaints, waste reduction efforts, and other initiatives as needed using continuous improvement and statistical tools. - Participate as key Baking Technical resource with Engineering and Operations team on process and equipment modifications to ensure overall quality is maintained. - Coach and train key bakery associates on ingredient functionality, equipment, and baking processes using data logger technology. - Complete and post updated product code books for all key launches. - Conduct formula audits using internal database and follow up with bakery on corrective actions if necessary. Work with R&D team on any necessary modifications to corporate formulas. - Lead productivity initiatives by networking with: Finance, Procurement, Engineering, and Operations. - Document weekly trip results and summarize with key follow ups to Operations team including VP of Operations. - Domestic travel approximately 80-90% of the time, with occasional weekend work. - Other assignments as needed. Qualifications - Bachelor’s degree in Food science, Food Engineering, or a related field. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted. - Required experience includes five (5) years involving each of the following: - Evaluation of Baking process technologies to troubleshoot and to provide recommendations. - Root cause and statistical analysis for continuous improvement. - Presentation of reports detailing data analysis to plant or engineering management. Requirements - Computer skills: Skilled functionality with MS Excel, MS Word and PowerPoint. - Leadership skills: The associate needs to work cohesively with multidisciplinary teams, keeping clear communication and trust with all responsible parties to drive company projects to a successful completion and once projects are implemented this associate needs to keep all parties accountable for the expected results. - Strong verbal and written communication skills: The associate needs to clearly communicate the status of projects as well as the details to all the parties involved. - Attention to detail: The associate needs to have great attention to detail, whether it is on a written report, a PowerPoint presentation, analyzing statistical information and/or process observation to solve opportunities. - Sense of urgency: The associate needs to drive projects with a great sense of urgency and professionalism. - Problem solving based on root cause and statistical analysis. - Out of the box mentality. Physical Demands The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job. Benefits - Salary Range: $105,100 - $147,100 - Comprehensive Benefits Package - Annual Bonus Eligibility - 401k & Company Match - This role is a remote opportunity open to candidates located in the Central or Northeast region in the United States. Company Description Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions • Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes • Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise • Develop, update, and maintain enablement content, learning resources, and digital assets • Lead live coaching and scalable group enablement sessions (1:many) for end users