• Handle payroll support, covering pay runs, direct deposit, garnishments, new hire onboarding, off-cycle payments, and tax filing corrections (W-2s, 1099s, and the rest of the fun stuff) • Diagnose and resolve payroll issues with urgency and accuracy, knowing that a missed payroll isn't just an inconvenience, it affects real people's lives • Guide customers through Mercury's payroll product with patience and clarity, translating compliance requirements and technical concepts into plain language • Turn patterns into product improvements - when you see the same question three times, you don't just answer it a third time, you flag it, document it, and help us fix it • Work closely with your lead and peers to escalate bugs, surface edge cases, and close the loop on systemic issues • Stay current on federal and state payroll tax regulations, filing deadlines, and compliance changes so you can give customers reliable, accurate guidance • Write and maintain help articles, internal playbooks, and FAQs that make the whole team smarter and customers more self-sufficient • Help build and improve internal tooling and processes that make payroll support faster, more consistent, and more scalable as Mercury's customer base grows

Role Description We are looking for the voice of Drape Works, and the person who keeps our owner organized and out of the weeds. From the moment a client reaches out to the thank-you note after their event, you own the experience. You are not just answering phones; you are the reason clients feel confident booking with us and the reason they come back. Alongside that, you will help manage scheduling and day-to-day organization for our owner, so he can stay focused on the bigger picture instead of getting pulled into routine tasks. This is a remote, full-time position reporting to our Director of Operations. If you thrive in a fast-paced environment, take pride in doing things right the first time, and do not need anyone looking over your shoulder to stay on track, you will fit right in here. What You Will Do - Customer Service - Respond to all inbound calls, emails, and inquiries within 5 minutes and deliver a quote within 15. - Qualify leads, gather event details, and build accurate quotes using Goodshuffle Pro. - Own the full booking process from first inquiry through signed contract and deposit collected. - Keep our CRM clean with accurate notes, statuses, and next actions on every lead and job. - Handle rental inquiries independently, checking availability in our system and coordinating with the warehouse team. - Guide clients from booking through post-event follow-up with kickoff emails, logistics confirmations, and review requests. - Collaborate with our warehouse team and leadership to make sure every event runs without a hitch. - During slower call periods, support outreach to rental partners and help gather content for social media. - Executive Support - Schedule meetings and calls for our owner, coordinating directly with vendors and clients to find times that work. - Manage his calendar across multiple business lines, protecting time for health and wellness so nothing slips through. - Keep his personal inbox organized so he only has to focus on what truly needs his attention. - Monitor bills and pass along to the Director of Operations. - Support accounts receivable follow-up alongside your customer service work. Qualifications - Fluent in English and Spanish. Based in LATAM. This is a firm requirement. - A natural on the phone. Warm, professional, and confident with every type of client. No background noise. - A strong problem solver. You figure things out without escalating every question. - Kind, patient, and considerate. We have a servant-mentality culture and it starts with how we treat our clients. - Highly organized with strong attention to detail. You keep records clean and processes tight, whether it is a client file or someone else's calendar. - A self-starter who moves without being pushed and takes ownership without being asked. - Comfortable juggling two kinds of responsibility at once: fast-paced client work, and quieter, detail-oriented organizational support. - Rock-solid internet connection and reliable cell reception. This role uses a business phone system that forwards calls to your device -- you must be able to receive calls without interruption at all times during business hours. - Comfortable learning new tools. We use GoHighLevel, GoodShuffle Pro, and QuickBooks. Full training provided. - Undergraduate or advanced degree preferred. - Available and fully focused Monday through Friday, 9 AM to 5 PM ET. - No secondary employment during contracted hours. This role requires your complete professional attention. Nice to Have - Background in event services, hospitality, or a customer-facing role. - Experience in event production, understanding what happens on the day of an event is a big plus. - Familiarity with CRM or quoting software. - Background in sales support or lead management. - Prior experience supporting an executive or owner in a scheduling or administrative capacity. Benefits - Fully remote position. - Competitive hourly rate based on experience, negotiated upon offer. - Real room to grow with a company that is actively expanding. - A culture built on excellence, accountability, servant mentality, and genuine care for every client.

Role Description Please note that this position has access to customers' details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. - Understand and address customer needs, complaints, or other issues with products or services. - Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. - Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. - Utilize software, databases, scripts, and tools appropriately. - Understand and strive to comply or exceed call center metrics while providing excellent customer service. - Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position. - Adhere to all company policies and procedures. Company Description

Role Description Estamos em busca de um Representante de Suporte para se juntar à nossa equipe e auxiliar no atendimento às necessidades de nossos clientes. O candidato ideal terá excelentes habilidades de comunicação, uma mentalidade voltada para o atendimento ao cliente e a capacidade de trabalhar em colaboração com outros departamentos da organização. - Orientar e aconselhar os usuários através de múltiplos canais, oferecendo soluções personalizadas e eficazes. - Identificar problemas rapidamente e orientar os usuários para resoluções ágeis. - Manter registros detalhados de todas as interações com os clientes e das ações tomadas de acompanhamento. - Colaborar com outros departamentos da organização para fornecer soluções. - Identificar continuamente oportunidades de aprimorar os processos de atendimento ao cliente e fornecer feedback à gestão. Qualifications - Fortes habilidades de comunicação, tanto verbal quanto escrita. - Inglês intermediário. - Mentalidade de atendimento ao cliente. - Habilidades sólidas de resolução de problemas. - Capacidade de realizar múltiplas tarefas e priorizá-las de forma eficaz. - Familiaridade com software e ferramentas de atendimento ao cliente (Zendesk, Jira, Slack, etc). - Notebook/computador próprio. - Conexão estável de internet com no mínimo 25mb. - Paixão por ajudar e enfrentar desafios de maneira positiva. Benefits - Trabalho remoto. - Equipe colaborativa focada na transformação positiva para os usuários. - Desenvolvimento profissional e valorização do crescimento pessoal. - Flexibilidade para trabalho remoto em ambiente produtivo. - Remuneração competitiva. - Modelo de contratação MEI / PJ.