Bally's Interactive

Role Description Please note that this position has access to customers' details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. - Understand and address customer needs, complaints, or other issues with products or services. - Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. - Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. - Utilize software, databases, scripts, and tools appropriately. - Understand and strive to comply or exceed call center metrics while providing excellent customer service. - Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position. - Adhere to all company policies and procedures. Company Description

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Bally’s Media operates the Bally Sports Live and Stadium sports streaming services. Bally Sports Live is a free live streaming app that allows sports fans to engage with their favorite events in real-time while fostering interactive fan communities and earning rewards for activities. Stadium, a joint venture between Bally’s and Silver Chalice (owned by Jerry Reinsdorf, who also owns the Chicago Bulls and White Sox), is a free advertising-supported streaming (FAST) sports network distributed through partners such as Samsung TV Plus, Amazon Fire TV and Prime Video, Tubi, YouTube TV, DirecTV and Fubo. Sports and events that Bally Sports Live and Stadium broadcast include Minor League Baseball, Savannah Bananas, Bare Knuckle Fighting Championship, GLORY Kickboxing, AVP Pro beach volleyball as well as betting shows. Well, What About The Role? Bally’s Media is looking for a hands-on Senior Designer to own the creative playbook and bring our brands to life across streaming, digital, and on-air experiences. This is not a “sit back and direct” role, we need a creator who loves being in the action, concepting, designing, animating, and shipping standout creative that fans actually remember. You’ll be shaping the look, feel, and energy of Bally Sports Live and Stadium, creating high-impact visuals that drive tune-in, engagement, and brand consistency across every screen, from mobile to connected TV to broadcast. If you’re a multidisciplinary designer, motion wizard, and visual storyteller who thrives in fast-paced, sports-driven environments, this one’s for you. What You’ll Do Design eye-catching creative for digital marketing channels across social, web, apps, email, and app store placements Create :15 and :30 promos, house ads, and cross-channel spots that drive awareness, tune-in, and fandom Build bold on-air graphics packages like opens, wipes, bugs, interstitials that elevate our live and original programming Partner closely with Production and Programming teams to ensure consistent, premium broadcast branding across shows and events Design display ads, social campaigns, in-venue signage, and partner-branded activations Own and evolve our brand systems, visual templates, and design standards across marketing and content teams Experiment with AI and GenAI tools to push creative ideation, speed, and production forward Collaborate cross-functionally with Marketing, Product, Programming, and Streaming Ops to ensure creative supports audience growth and monetization goals What We’re Looking For 6+ years of experience in broadcast, streaming, sports, or entertainment, with a strong, multi-platform portfolio Expert in Adobe Creative Suite (Photoshop, After Effects, Illustrator, Premiere); comfortable experimenting with AI tools (e.g., Firefly, Gemini, Sora) Excellent storytelling skills with experience creating short-form promos and trailers Solid foundation in motion design, typography, color, and layout across on-air, CTV, web, and social Proven ability to manage multiple projects end-to-end in a fast-paced environment Hands-on, self-motivated, and thrives under live sports deadlines Passion for sports, streaming, and TV with clear, confident communication skills Experience managing freelancers; broadcast or startup experience is a plus Why You'll Love Working Here Join a team where the culture hits just as hard as the wins: Competitive pay with annual salary reviews & performance bonuses Medical, dental, vision plan options 401(k) matching for long-term wins Work-from-anywhere month (yes, really!) Opportunities to travel to our office hubs DNA / Values At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game. Equal Opportunities At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability. Salary: $100,000 - $120,000 USD #LI-OP1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.