Origami Risk is a leading provider of integrated risk, compliance, safety, healthcare, and P&C insurance SaaS solutions.
Associate Technical Account Manager
Location
United States
Posted
1 day ago
Salary
$78.0K - $97.5K / year
Seniority
Mid Level
Job Description
Associate Technical Account Manager
Origami Risk
• Provides technical expertise and guidance across client engagements through assigned work based on demand, skill alignment, and historical relationships. • Builds credibility through efficient and effective delivery, supported by strong platform expertise. • Leverages knowledge of client system architecture and integrations to implement configuration changes and enhancements effectively. • Provides input on best practices when executing enhancements or configuration changes. • Constructively challenges client assumptions, aligning stakeholders to the most strategic and sustainable outcome—even when it demands a harder path forward. • Provides proactive technical guidance to ensure the client’s environment is stable, efficient, and scalable. • Executes configuration changes and enhancements based on incoming client requests and functional needs. • Advises on system configuration, integrations, and insurance data workflows to improve performance and compliance with best practices. • Configures the Origami platform in accordance with client requirements and conducts unit testing on assigned deliverables to verify functionality. • Documents client-specific configurations, integrations, standard operating procedures, and areas of opportunity. • Produces accurate level-of-effort (LOE) estimates for assigned technical work. • Applies a deep understanding of platform capabilities and configuration options to deliver solutions that align with client needs while maintaining consistency with standard functionality. • Collaborates with Client Success Managers (CSMs) and next-level management to ensure work efforts align with contracted scope; proactively communicates any risks or constraints impacting delivery. • Ensures SLAs and SLOs are met and communicated transparently. • Records hours worked in accordance with Origami's time entry policy. • Supports Client Success management on client success plans, adoption efforts, periodic business reviews, and other success milestones and playbooks. • Partners with Client Success and Sales to support retention, renewals, and expansion opportunities. • Collaborates with Client Success on executive-level reports summarizing technical health, key initiatives, and value delivered. • Partners with Product Management and Service Enablement to provide structured feedback from clients and influence roadmap priorities. • Works with Engineering and Cloud Operations on environment upgrades, migrations, and performance tuning. • Collaborates with Support to ensure the technical health of the account by driving timely resolution of outstanding incidents. • Coordinates with Implementation and Professional Services to ensure smooth handoffs post-deployment.
Job Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 3+ years relevant experience in technical support, systems engineering, and/or SaaS account management.
- Proficiency in SQL, XML, and JavaScript.
- Strong understanding of SaaS architecture, API integrations, data structures, and cloud environments.
- Ability to read logs, debug configurations, and interpret data relationships.
- Experience with CRM/ticketing systems (e.g., Salesforce Service Cloud).
- Strong communication and stakeholder management skills, with the ability to explain technical concepts to business audiences.
- Proven ability to manage multiple client accounts and drive outcomes through influence.
- Ability to prioritize and work independently in a fast-paced environment.
- Analytical mindset with strong attention to detail and a problem‑solving orientation.
- Understanding of insurance and risk management processes (claims, policies, risk assessments).
- Familiarity with the Origami Risk platform or similar SaaS solutions preferred.
Benefits
- Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
- Paid Time Off – Flexible options plus 10 paid company holidays where available**
- Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
- Generous family leave options—including adoption and foster care placements
- Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
- Retirement Savings – 401(k) with company match up to 4%
- Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
- Education Assistance Program – to help colleagues pursue industry/role-specific certifications
- Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
- Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage **Flexible PTO not available in California or the UK
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