Role Description Fairview is seeking a full-time, benefit-eligible Patient Financial Services Customer Service Representative to join our team. In this role, you will provide exceptional customer service by assisting patients with billing, payment, and insurance-related inquiries while supporting a collaborative Revenue Cycle team. This position offers the opportunity to perform your work in a flexible virtual environment while collaborating closely with the Revenue Cycle team. This position is responsible for providing Fairview patients with an understanding of the billing and insurance processing of their healthcare services through the inbound call center. The CSC Representative will: - Counsel patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs. - Manage both hospital and physician accounts in all systems and understand in depth the Registration, Hospital Billing, and Clinic Billing functions necessary to resolve accounts. - Be well-versed in collection practices, understanding of the Attorney General Requirements, and able to liaise with bad debt vendors when needed. - Have detailed knowledge of the functions within the Revenue Cycle and how they interact in the life of a patient account. Qualifications - 2 years customer service experience. - This individual should have a strong interest in learning new IS systems (PASS, Deloitte overlay system, Healthworks, etc.) as well as the ability to work independently. Requirements - Handle calls presented to CSC through the automated call distribution system accurately and efficiently. - Work independently in problem solving with patients regarding their accounts in both hospital and clinic billing situations. - Counsel the patient on the complexity of the interdependency between hospital and physician billing within the patient’s continuity of care. - Handle each call with compassion, service, dignity, and integrity in mind as aligned with MHealth Fairview's values. - Timely processing of patient/insurance requests for follow-up of payment research, checking charges, coding review, insurance processing concerns, etc. - Identify when callers need to be referred to insurance specialists or escalation staff for further assistance. - Notify patient and/or guarantor of self-pay balances co-pays/deductible/coinsurance, etc. - Understand and adhere to Revenue Cycle’s Escalation Policy. - Contribute to the process or enablement of collection of expected payment. - Meet department goals and maintain productivity while working remotely. - Manage accuracy of accounts to ensure appropriate billing and compliance with patient privacy and data integrity. - Timely and accurate work. - Verify insurance benefits to maximize reimbursement. - Assist customers regarding billing questions and ensure appropriate resolution of problems. - Explain and interpret eligibility rules and regulations or identify other resources available for financial assistance. - Identify patients who may be eligible for financial exceptions. - Keep updated on changes with regulatory issues. - Validate patient data is accurate and authorization is in place to provide information. - Review and manage uninsured accounts to include validation that uninsured discounts have been appropriately applied, and all payment sources available to the patient have been explored. - Manage bad debt of accounts and interactions with vendors. - Counsel patients throughout the collection process on solutions available to them for account resolution. - Problem solve with vendors and patients on reasonable resolutions. - Identify patients with financial need. Benefits - Generous benefit package including medical, dental, and vision plans. - Life insurance. - Short-term and long-term disability insurance. - PTO and Sick and Safe Time. - Tuition reimbursement. - Retirement. - Early access to earned wages. - More information available at Fairview Benefits .

Role Description This position sits within Circana’s Client Service organization and focuses on delivering high-quality analytics, reporting, and service support for the Wegmans account. The primary objective is to ensure seamless execution, trusted partnership, and actionable insights that support Wegmans’ business needs and strengthen long-term collaboration. Success requires strong analytical thinking, attention to detail, and a consultative, client-first mindset, with close collaboration across internal teams and service partners. Job Responsibilities - Serve as the primary client contact for Wegmans on service-related inquiries, requests, and issue resolution, ensuring timely and effective responses. - Deliver high-quality analytics and reporting support, including report creation, editing, and ongoing maintenance to meet client needs. - Ensure data accuracy and consistency by conducting regular quality checks and weekly updates of syndicated tools and dashboards. - Engage clients in a consultative manner to understand business objectives, challenges, and success measures, translating data into meaningful insights. - Collaborate cross-functionally with analytics, technology, delivery, and offshore teams to coordinate execution and resolve complex issues. - Manage day-to-day service execution to ensure on-time delivery and adherence to service standards and processes. - Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution. - Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience. Qualifications - 3+ years of experience in client service, analytics, data support, or a related role, preferably in retail, CPG, or insights-driven environments. - Strong analytical skills with the ability to translate data into clear, actionable insights. - Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms. - Proven attention to detail and commitment to data quality and accuracy. - Strong verbal and written communication skills with the ability to engage clients consultatively. - Ability to manage multiple priorities independently while collaborating with cross-functional teams. - Flexibility to support occasional evening or weekend work as business needs require. Nice-to-Have Qualifications - Experience working with syndicated data or retail analytics platforms. - Background in marketing, sales, or analytics within a CPG or retail organization. - Bachelor’s degree in business, analytics, data, technology, or a related field (or equivalent experience). Circana Behaviors - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Remote, United States. Compensation The salary range for this role is $65,000-$85,000. This range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Benefits - Comprehensive package of benefits including paid time off. - Medical/dental/vision insurance. - 401(k) to eligible employees. Application Process You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.

Role Description We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK. You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track. This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills. You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time. This is a remote contractor role, working 40 hours per week. You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor. Key Responsibilities - Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations. - Project Planning & Execution: Develop detailed project plans, timelines, and manage execution to ensure on-time and on-budget delivery. - Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle. - Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary. - Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction. - Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings. - Cross-Functional Service Development: Comfortable liaising with creative, content, and marketing teams to progress delivery. Qualifications - Experience: Minimum of 2 years of experience in client services role or FoH, account management, or a project management role. 2 x years of experience in digital marketing or the medical aesthetics industry. - Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines. - Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences. - Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions. - Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands. - Client-Focus: Passionate about delivering exceptional client experiences. - Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment. Preferred Qualifications - 2 years in a marketing agency environment - Medical Aesthetics experience - Experience with CRM systems (e.g., HubSpot, ClickUp) Contract Type and Compensation - Competitive Contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability - Contractor (freelance/self-employed) - Full-time availability – 40 hours per week - No benefits included - Must have Right to Work in UAE - No Sponsorship offered

• Respond to client inquiries via phone, email, and online chat in a timely and professional manner • Provide accurate information regarding company products, services, and policies • Resolve customer concerns and escalate complex issues when necessary • Assist clients with account updates, order status, and general service requests • Maintain accurate records of client interactions using CRM and company databases • Follow up with clients to ensure complete resolution and customer satisfaction • Coordinate with internal departments to address client needs efficiently • Process customer requests and maintain confidential client information • Meet quality, productivity, and response time standards • Participate in virtual meetings, training sessions, and team collaboration • Perform general administrative duties and other responsibilities assigned by management