• Design, evolve, and operate scalable, resilient cloud environments; • Drive the evolution of SRE practices, observability, reliability, and automation; • Work with infrastructure as code and GitOps-based pipelines; • Support engineering teams in adopting best practices for delivery and operations; • Create automations to reduce manual work and increase operational efficiency; • Participate in incident analysis, troubleshooting, and continuous improvement; • Contribute to platform standards, tools, and capabilities.

Role Description Seeking a Site Reliability Engineer (SRE), with experience engineering solutions in Azure Cloud, as part of an international team. As an SRE, you are responsible for maximizing the reliability of Concord’s production environments, maintaining infrastructure designed for high availability, scalability, and serviceability, while ensuring alignment with security and compliance standards. You will contribute as a key member of the Cloud Architecture Committee, providing input on technical dependencies, incident response standards, and cloud service consumption patterns. Your work will directly support Development teams and help ensure the reliability of Concord’s hosted products, enabling the organization to meet customer expectations and business goals through secure and resilient operations. - Ability to offer insight and suggestions to improve existing processes or products, to proactively reduce risk of downtime and increase system stability. - Maintain an “automation first” (‘everything-as-code’) mindset while building and maintaining CI/CD pipelines, with a weekly production release cadence. - Work from a pre-prioritize work-item backlog, executing assigned work-items in an organized, efficient, and expedited fashion, without determent. - Create and maintain knowledgebase documentation, including operational runbooks, disaster recovery plans, and regulatory audit compliance evidencing. - Provide hands-on break/fix support and diagnostics, as part of a Cloud Infrastructure Reliability Engineering team, including the provisioning of new resources, managing after-hours releases to production, writing automation scripts and telemetry queries, as well as perform penetration testing with remediation effort ownership. - Ensures all operational requirements are met and documented prior to and during the execution of any release. - Document and maintain instructions for performing deployments to an environment. - Participate in regulatory compliance (HITRUST/SOC2/FedRAMP) evidencing for audits. - Interact with Research & Development, Product Management and Premium Support regarding all code defects, needed enhancements, and other potential cross-team initiatives. - Act as a resource to the development teams to aid with build and deployment activities. Qualifications - 4+ years of experience in SRE or DevOps roles, including 2+ years in Azure Cloud. - Strong experience managing hybrid workloads and AKS clusters. - Expert in Azure Monitor, KQL, and distributed observability frameworks. - Leads implementation of Configuration-as-Code using Azure DevOps Pipelines. - Proficient in debugging across multiple languages (Python, JavaScript, C#, etc.). - Experience with CI/CD deployment practices utilizing infrastructure as code (ARM/BICEP). - Implements reliability engineering practices including SLOs, error budgets, and chaos testing. Benefits - Compensation Range: $120,000 - $150,000 (Range can flux dependent on experience, education/training, etc.) - 401K plan w/ 6% company match (vests immediately) - Flex-Time off + sick time - 10 company holidays - Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. - Voluntary insurance options: - Pet insurance - Employee Life and AD&D - Spousal Life and AD&D - Child Life and AD&D - Paid Parental Leave program - Free unlimited ORCA card (Seattle area residents) - Employee Rewards and Recognition through NectarHR - Unlimited access to Udemy for Business

• Working on Internet technologies to improve the performance, availability, and scalability of large distributed content delivery systems • Collaborating with cross-functional teams, including Product and Engineering, to define and establish measurable Service Level Indicators and Objectives. • Providing technical expertise and feedback to ensure system designs align with reliability and performance requirements effectively. • Monitoring platform availability and performance, analyzing data to resolve issues, and implementing solutions to prevent future occurrences. • Developing and implementing automation solutions aimed at enhancing operational efficiency while minimizing repetitive tasks. • Staying updated on the newest advancements in cloud computing, DevOps, and SRE best practices.

Role Description We're looking for an experienced Site Reliability Engineering Lead to join our Tech Support Engineering team in Argentina. As our SRE Lead , you'll drive the technical direction of production reliability, observability, and incident management across our platform. You'll work closely with Software Engineers, Product and Platform teams to improve production stability, automate operational processes, and build a strong reliability culture. This is a hands-on engineering leadership role where you'll combine technical expertise with people leadership, driving reliability initiatives while helping grow and evolve the Tech Support Engineering team. What you'll do - Your ultimate goal is to lead the SRE culture across the company, driving down the MTTD and MTTR. - Lead reliability and observability initiatives across production systems. - Define and continuously improve SLIs, SLOs and Error Budgets to measure and enhance service reliability. - Lead critical incident response, Root Cause Analysis (RCA) and drive corrective actions to prevent recurring issues. - Improve monitoring, logging, tracing, alerting and automation to reduce operational toil. - Partner with cross-functional Engineering teams to improve production readiness, system resilience and service reliability. - Own the team's operational processes, including on-call practices, incident management, runbooks and operational best practices. - Lead, coach and develop the Tech Support Engineering team, fostering a reliability-first culture and a mindset of continuous improvement. - Drive operational excellence by identifying opportunities to improve system reliability, engineering efficiency and the overall support experience. Qualifications - Proven experience in Site Reliability Engineering, Production Engineering or a similar role. - Experience leading engineering teams or technical initiatives. - Strong experience operating and troubleshooting large-scale distributed systems. - Experience working in high-availability, large-scale production environments. - Deep understanding of incident management, observability and reliability engineering principles (SLIs, SLOs and Error Budgets). - Hands-on experience with observability tools (Datadog, Grafana, Prometheus or similar) and Infrastructure as Code (Terraform or similar). - Strong scripting skills (Python, Go, Bash or similar) and software engineering experience. - Experience with CI/CD and modern software delivery practices. - Excellent communication skills and fluent English. Nice to have - Hands-on experience with Kubernetes, cloud platforms (AWS, GCP or Azure). - Experience with OpenTelemetry or distributed tracing. - Experience with event-driven architectures (e.g. Kafka). - Experience using AI-powered engineering tools (e.g. GitHub Copilot, ChatGPT) to improve engineering productivity and operational workflows. Benefits - "Relación de dependencia" contract. - Osde 410 as medical insurance. - 40% discount on all Fever events and experiences. - Home office friendly anywhere in Argentina. - English Lessons. - WellHub Membership. - Opportunity to have a real impact in a high-growth global category leader. - Responsibility from day one and professional and personal growth. - Great work environment with a young, international team of talented people to work with! - Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (including Base, Variable, and Stock Options).