• Spearhead TruckMate’s product vision, strategy, and roadmap while establishing clear OKRs and success metrics to measure market impact. • Champion AI-driven methodologies to research customer problems, summarize complex feedback, and quickly build prototypes to validate ideas before engineering commitments. • Orchestrate high-impact product launch planning and commercial strategies in close partnership with Sales, Product Marketing, Finance, and Customer Success. • Drive deep customer discovery and market research across transportation workflows to uncover critical pain points and prioritize major product investments.

• Global accountability for LEX Warehousing applications • Ensuring product quality and stability • Overseeing team member work deliverables to ensure quality expectations are met • Defining & implementing new processes to meet business stakeholder requirements • Review all deliverables throughout the project lifecycle to ensure completeness, consistency, quality and requirement traceability • Global governance of Managed Services team across all regions in support of extensive global production usage of owned application • Meeting project deliverables and exit criteria on schedule • Provide a clear and compelling Product Vision to the team and stakeholders • Manage product roadmap including engagement in demand intake process • Define the Product value and validate the product delivers the expected outcomes • Research user needs, industry trends, strategic priorities, and stakeholder feedback to shape the Product Vision and Roadmap • Collaboration, coaching, engagement with broad stakeholder audiences including product, deployment & operational teams along with end users, etc

• Own complex projects end-to-end in a fast-moving environment. • Take ownership of a product area end-to-end. • Sweat the details and bring a strong taste for what makes an experience feel effortless. • Design the abstractions and flows that make complexity disappear. • Work directly with enrollment leaders, admissions teams, staff, and students. • Set the success metrics for your area and hold the bar on quality, reliability, and outcomes.

• Know the platform, and the people who use it • First 90 days: get deep on the API. Make test calls, read the docs like a merchant would, and find every spot where integration hurts. • Sit with our biggest merchants. Learn why they use us. Map the full journey, from first API call to first live transaction, and mark where people drop off. • Own the roadmap for the API • Make the calls on what we build, what we kill, and what we say no to (kindly). • Own pricing and packaging too. Price it so merchants win and so do we. • Ship it, and keep it boringly reliable • Run delivery with Engineering using rituals that stick: sprints, retros, the good stuff. • Grow the number of live merchants and the volume flowing through the API, and have the numbers to back it up. • Hold the line on uptime, security, and compliance. • Merchants move their customers' money through us. "Mostly works" isn't a thing. • Make integration super simple (the Enablement bit) • Cut time-to-first-transaction. The faster a merchant goes live, the better the product. • Build docs, sandboxes, and support materials so good that merchants barely need to email us. • Give Sales, Solutions, and Support what they need to win deals and keep merchants happy.