• Configure basic network hardware for deployment. • Monitor network elements using established tools. • Turn up and test basic circuits under supervision. • Provide basic technical support for customer inquiries. • Document network changes and collaborate with field teams. • Assist in small tasks for routine deployments.

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed. • Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility. • Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions. • Serve as an escalation point for unresolved alerts and incidents within your primary technical domain. • Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development. • Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles. • Collaborate with project and engineering teams to support implementation and integration of new technologies. • Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality. • Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

• Fully participate and collaborate as a member of the NOC team • Respond and remediate alerts as they are generated during your specified shift • Maintain KPI’s related to response and availability • Provide clear and concise notes on tickets worked • Identify and escalate any issues with the alerting systems • Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA) • Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors

• The Senior Network Operations Center (NOC) Manager is responsible for managing and leading their team in providing a consistent level of quality and service to support client systems. • The ideal candidate will deliver effective leadership, strategy, follow-up, and direction that aligns with overall company goals. • This role requires a proactive, self-driven leader who can continually train and educate employees on people, process, and technology standards while ensuring client satisfaction and operational excellence.