A global manufacturing company, Trane Technologies is a pioneering leader in the heating, ventilation, and air-conditioning (HVAC); refrigeration; and transport
Dealer Order Management Representative
Location
United States
Posted
4 days ago
Salary
$31.6K - $56.4K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Dealer Order Management Representative
Trane Technologies
Role Description As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners, primarily answering calls for order management related inquiries, identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, collaborating and following up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience. Responsibilities - Approximately 80% of time directly supporting customers or following up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc). - Respond to and resolve order management inquiries from customers and internal partners. - Provide customer support for order activities - model identification, pricing, availability, system match-ups, promotions, system solutions. - Process customer orders - promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer. - Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction. - Run order reports and work with teams to fix misses/holds and close open orders/returns. - Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity. - Refer to and create new standard work to maximize efficiency. - Participate in continuous improvement activities. Qualifications - Relentless customer focus. - Excellent verbal and written communication skills - including listening. - Change oriented. - Problem solving. - High School Diploma. - 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment. Requirements - Annual Base Salary Range: $31,600.00 - $56,349.99. - Compensation Type: Exception Hourly. - Incentive Eligible: No. - Sales Commission Eligible: No. - Safety Sensitive Role: No. Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support.
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