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OhioGuidestone logo
OhioGuidestone

Join our award-winning, supportive workplace and help clients take steps towards a healthier future.

Dispatch Coordinator – Ohio Resident

GeneralGeneralPart TimeRemoteSeniorTeam 1,001-5,000Since 1864H1B No SponsorCompany SiteLinkedIn

Location

Ohio

Posted

12 days ago

Salary

$20 - $24 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Dispatch Coordinator – Ohio Resident

OhioGuidestone

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics. • Receive incoming crisis referrals and dispatch mobile response teams - including licensed therapists and behavioral health specialists—in accordance with MRSS protocols and response time guidelines. • Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to coordinate field operations efficiently. • Monitor real-time case activity and provide ongoing support to mobile team members while in the field. • Maintain clear, accurate, and timely documentation of dispatch activity in electronic records systems. • Coordinate with internal teams and external partners to ensure seamless service delivery and client safety. • Adhere to privacy laws and HIPAA regulations while handling sensitive information. • Participate in shift coverage that may include evenings, weekends, and holidays to ensure service availability. • Support quality improvement initiatives and provide feedback on system performance. • Provide coverage beyond scheduled shift in the event of an emergency. • Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required. • Demonstrate positive leadership; promote a team-based work environment and a culture of belonging. • Present the Agency in the most positive light with all internal and external contacts.

Job Requirements

  • High school diploma or equivalent
  • Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly preferred
  • Mission driven; strong desire to make an impact
  • Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a plus.
  • Ability to remain calm and make sound decisions under pressure.
  • Proficient with technology, including dispatch systems, electronic health records (EHRs), and Microsoft Office Suite.
  • Ability to work both independently and collaboratively within a fast-paced environment.
  • Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
  • Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
  • Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
  • Ability to maintain relevant, timely documentation as required.
  • Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
  • Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Benefits

  • Free CEU trainings
  • Competitive medical benefits including a zero-premium monthly option for employee or employee + children!
  • 10 paid holidays plus 2 floating holidays
  • Flexible work schedules to support work/life balance
  • Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
  • 401(k) with employer match option
  • Employment Assistance Program (EAP)
  • Mileage reimbursement
  • Free licensure supervision
  • Recognition and rewards

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