Expanding access to knowledge and education worldwide. JSTOR, Portico, and Ithaka S+R
Institutional Success Specialist, Credit Mobility
Location
New York + 1 moreAll locations: New York | Michigan
Posted
8 days ago
Salary
$73K - $92K / year
Seniority
Senior
Job Description
Institutional Success Specialist, Credit Mobility
ITHAKA
• Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities • Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements • Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions • Coordinate and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff • Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach • Gather customer feedback and communicate partner needs and priorities to product and development teams • Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices, conferences, and site visits at partner institutions.
Job Requirements
- 3-7 years of hands-on experience within a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations
- Experience managing customer or partner relationships across complex projects or organizations
- Strong organizational and project coordination skills with fanatical attention to detail
- Ability to manage multiple stakeholders and priorities simultaneously
- The technical acumen to "look under the hood" of datafeeds, including an understanding of institutional data and relational database structures
- Excellent verbal and written communication skills
- Strong presentation and relationship management skills
- Entrepreneurial mindset with the ability to thrive within in a dynamic and creative team
- 2-3 years experience in customer success or partner management (preferred)
- Familiarity with credit transfer processes (preferred)
- Familiarity with SQL, Power BI, Tableau, or related reporting and analytics platforms (preferred)
- Experience leading trainings, onboarding sessions, or customer education initiatives (preferred)
- Experience working at a Banner and/or DegreeWorks institution (preferred)
Benefits
- Medical, dental, and vision plans
- Employer-paid 10% retirement contribution
- Paid parental and caregiver leave
- 22 days of paid time off
- 11 paid holidays
- Up to 12 paid sick days
- Wellness benefits
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