Harris Computer Systems logo
Harris Computer Systems

Based in Ottawa, Ontario, Canada, Harris Computer Systems provides mission-critical software solutions for organizations across the United States and Canada, in

Infrastructure Support Analyst

Location

Canada

Posted

2 days ago

Salary

C$65K - C$75K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Infrastructure Support Analyst

Harris Computer Systems

Role Description - Lead the implementation and deployment of applications within customer environments. - Perform software installations, upgrades, patches, and environment configuration activities. - Responsible for infrastructure monitoring, system availability, and routine maintenance activities. - Respond to and resolve customer support requests through phone, email, and ticketing systems. - Interpret technical problems and determine appropriate troubleshooting and resolution steps. - Monitor and follow up on customer support issues through resolution. - Provide internal technical support when required. - Support Sales and other departments with technical expertise as required. - Maintain accurate records, status updates, and operational documentation. - Provide off-hours support as required to maintain service availability. - Perform database updates, additions, and modifications required to resolve customer issues. - Recognize software defects and escalate appropriately to Development teams. AI and Automation Responsibilities - Utilize approved AI tools to accelerate troubleshooting, analysis, documentation, and operational workflows. - Identify repetitive operational activities suitable for automation. - Participate in the development and maintenance of automated operational processes and runbooks. - Validate AI-generated recommendations prior to implementation. - Contribute to AI-assisted knowledge management and self-service initiatives. - Collaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation. Cloud and Platform Operations - Support cloud-based (Azure, Expedient and others) and on-premise environments. - Perform environment provisioning, upgrades, monitoring, and maintenance activities. - Participate in infrastructure modernization and operational improvement initiatives. - Assist in maintaining security, reliability, and performance of customer environments. Salary Salary range $65,000 - $75,000 CAD per year.

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