Role Description Reltio is seeking a hands-on Senior IT Endpoint Systems Engineer to join our fast-paced, service-oriented IT Enterprise Applications team. In this role, you will architect, secure, and optimize our globally distributed, remote-first endpoint ecosystem—encompassing Windows, macOS, iOS, and Android platforms. Serving as a senior technical lead, you will design and refine enterprise workstation standards for both Reltio and aligned SAP endpoint fleets. You will bridge the gap between strategic infrastructure planning and tactical execution, leveraging modern Unified Endpoint Management (UEM) tools and automation to deliver a frictionless, secure digital workplace experience. Job Duties and Responsibilities - Design, build, and maintain centralized endpoint management systems (Intune/Jamf). - Establish global workstation standards, configuration baselines, and performance optimizations across macOS and Windows fleets. - Manage the global hardware/endpoint software deployment lifecycle. - Drive zero-touch provisioning strategies (Windows Autopilot, Apple Business Manager) to streamline onboarding and offboarding for global employees and contractors. - Implement robust, automated application packaging, software distribution, and OS patch management strategies to maintain fleet consistency and system health. - Enforce industry-standard endpoint security baselines, device encryption, and vulnerability remediation in partnership with the Security Operations (SecOps) team. - Serve as an escalation point for complex endpoint, browser configuration, and integration issues. - Analyze root causes to propose proactive, long-term technical resolutions. - Partner with business stakeholders to align technology with corporate objectives. - Create and maintain comprehensive technical documentation, Standard Operating Procedures (SOPs), and compliance-related records for the endpoint ecosystem. Qualifications - Minimum of 3 years of experience in an IT technical role designing, implementing, and supporting enterprise endpoint applications and management solutions. - Bachelor’s degree (BS/BA) in Information Technology, Computer Science, or a related field OR equivalent practical industry experience. - Advanced technical engineering knowledge of Windows and macOS hardware and operating systems. - Demonstrated expertise using modern endpoint management tools, specifically Microsoft Intune and Jamf Pro. - Solid understanding of identity providers and SaaS platforms, including Okta, Microsoft Entra ID (Azure AD), Google Workspace, and Microsoft 365. - Hands-on experience deploying and managing Windows Terminal Server (WTS), Cloud PCs, or virtual desktop infrastructure (VDI). - A self-starter mindset with analytical problem-solving skills, good verbal/written communication, and the ability to maintain customer focus under tight deadlines. - Experience in managing business applications utilizing Azure Mobile Application Management (MAM). - Ability to manage and prioritize multiple business-critical projects, both within the team and in collaboration with cross-functional departments. - PowerShell scripting capabilities to automate tasks and configurations. - Hands-on experience automating manual tasks using APIs. - Familiarity with Agile frameworks and project tracking in Jira. Requirements - Experience integrating and managing enterprise security agents such as Microsoft Defender, SentinelOne, Cyberhaven, and Okta Verify. - Desktop Virtualization: Experience with Citrix environments. - Familiarity with Jira Service Management and Confluence for knowledge management. - Experience utilizing business systems for custom reporting or automated workflows. - Experience with desktop security initiatives. - Experience providing Tier 1/2 support. - Have a passion for automation, procedures, and documentation. - Experience with Bash or Python for macOS management is a plus. - Jamf 200 and Microsoft Intune (MD-102) certified. - Is a problem solver who is able to think on your own and develop quick, sound solutions to problems while demonstrating a sense of urgency. - Enthusiastic, organized, and adaptable; a quick learner, who can adopt new technology with ease. - Passionate about automation with a strong familiarity with AI tools including Claude Code, Codex, Rovo, and Copilot Studio. Benefits - Overall Market Range: $69,000 — $152,000 USD. - Flexible work arrangements to help our people manage their personal and professional lives. Company Description Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

• Facilitate weekly live online group tutoring sessions via Zoom (approximately 1 hour per session) in an open-ended drop-in Q&A format • Support learners with core topics in IT operations and support, including IT fundamentals, cloud operations (Microsoft Azure), security and compliance, AI-assisted IT workflows, and IT support tools and ticketing systems • Occasionally design and introduce short micro-project assignments discussed in the following tutoring session; most assignment design should be completed in the early weeks of the contract • Align session content with the program curriculum and the self-paced learning resources learners are using (DataCamp, Coursera for Impact) • Coordinate closely with the Senior Program Manager and the Learning Designers to ensure alignment with curriculum goals and learner progress • Provide brief asynchronous support between sessions • Contribute structured feedback on learner progress and program quality

• Own identity and access management with Okta, covering SSO, MFA and the full lifecycle from onboarding to offboarding • Manage device fleets across MacBook, Windows and Android through Workspace ONE UEM, including enrollment, compliance and security policies • Keep the tool landscape in shape — Google Workspace, Slack, HubSpot, Miro and the Atlassian suite — so colleagues actually enjoy using it • Build request types, workflows, SLAs and approval processes in Jira Service Management • Automate recurring work with Google Apps Script, Okta Workflows and n8n so tasks run without manual intervention • Track CVEs across the fleet, review audit logs and set up automated security reporting, in line with GDPR and BDSG • Apply ISO 27001 and TISAX thinking to daily work, without owning the certifications themselves • Communicate clearly across the company, from technical detail for admins to the bigger picture for management

• Develop the service strategy for one or more services in the IT organization • Review business requests for service enhancements and undertake cost evaluation, standards reviews, and prioritization • Contribute service descriptions and service-level agreements (SLAs) for specific services to the organization’s service catalog • Interact with technology brokers/vendor managers to identify and evaluate new technology products for their services • Set up, manage, and evaluate end to end Service Desk processes and workflows