• Develop the service strategy for one or more services in the IT organization • Review business requests for service enhancements and undertake cost evaluation, standards reviews, and prioritization • Contribute service descriptions and service-level agreements (SLAs) for specific services to the organization’s service catalog • Interact with technology brokers/vendor managers to identify and evaluate new technology products for their services • Set up, manage, and evaluate end to end Service Desk processes and workflows

• Provide real-time customer support through live chat, email, and online messaging platforms • Assist customers with product inquiries, account support, order status, and basic technical troubleshooting • Serve as a key point of contact, delivering timely and accurate solutions to ensure an exceptional customer experience • Accurately document customer interactions within the company's CRM or help desk system • Follow company policies, procedures, and quality assurance standards • Collaborate with team members and supervisors to continuously improve customer service

Role Description Kiron is delivering Skill IT Up, a free six-month blended online upskilling program targeting the role of IT Operations & AI Support Specialist. The program is part of the federal IQ - Integration durch Qualifizierung initiative, funded by ESF+ and BMAS, and is designed for people with a migration or refugee background seeking to build sustainable careers in Germany's IT sector. The program combines technical IT training, AI literacy, German workplace language development, and career coaching. Learners work primarily through self-paced content on platforms including DataCamp and Coursera for Impact, with live tutoring sessions providing structured academic support and applied guidance. We are seeking two experienced freelancers to support us as IT Operations & AI Support Tutors. You will facilitate weekly live group tutoring sessions for Skill IT Up learners, primarily from August 2026 onwards. Two tutors will work in parallel, each supporting one of two learner groups drawn from the same cohort (approximately 20-25 learners per group). This parallel structure ensures manageable group sizes and continuity of support. Sessions follow an open-ended drop-in Q&A format, responding to learners' questions and challenges as they arise from the curriculum. Tutors will also occasionally design short micro-project assignments to deepen applied learning, discussed collectively in the following session. Most assignment design work is expected to take place in the first months of the contract, so that a shared roadmap is in place from the outset. Qualifications - Demonstrable professional experience in IT operations, IT support, sysadmin, cloud operations, cybersecurity or a closely related technical field - Sound, up-to-date knowledge of IT tools, platforms, and workflows relevant to the target role - Familiarity with the German IT job market and workplace context - Experience in training, teaching, mentoring, or facilitation - Good communication skills in both English and German (C1 level or above in each) - Ability to explain complex technical topics clearly and accessibly to learners at an intermediate level Requirements - Facilitate weekly live online group tutoring sessions via Zoom (approximately 1 hour per session) in an open-ended drop-in Q&A format - Support learners with core topics in IT operations and support, including IT fundamentals, cloud operations (Microsoft Azure), security and compliance, AI-assisted IT workflows, and IT support tools and ticketing systems - Occasionally design and introduce short micro-project assignments discussed in the following tutoring session - Align session content with the program curriculum and the self-paced learning resources learners are using (DataCamp, Coursera for Impact) - Coordinate closely with the Senior Program Manager and the Learning Designers to ensure alignment with curriculum goals and learner progress - Provide brief asynchronous support between sessions - Contribute structured feedback on learner progress and program quality Benefits - Weekly commitment: approximately 1.5-2 hours (1 hour live session + 30 minutes async support), with additional time in the first weeks for onboarding and assignment design - Contract start: 1 August 2026 - Hourly rate: 28 - 35€/hour gross - Fully remote - sessions delivered via Zoom - Opportunity to contribute to a meaningful, ESF+-funded programme supporting migrants and refugees into Germany's IT sector - Possibility of continuing involvement in future Skill IT Up cohorts (running through December 2028)

Title: IT Senior Software Engineer (Hybrid) Location: East Berlin United States Job Description: Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change,  based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. The Senior Software Engineer is responsible for: - Designing and delivering scalable applications for operational systems. - Translates business needs into robust technical solutions within Agile teams. - Collaborates with architects, DB, and infrastructure teams to drive optimal designs. - Leads development, ensures quality, security, and performance standards. - Acts as SME, owning key application components and mentoring team members. - Supports end-to-end delivery including design, documentation, and go-lives. - Contributes to RFPs, solution selection, and vendor engagement. - Drives automation, innovation, and continuous improvement across systems. Essential Functions: - Design and develop applications that support operational processes and business functions - Translate business requirements into robust, scalable, and maintainable technical solutions - Apply Agile methodologies to deliver high-quality solutions with iterative improvements - Collaborate closely with architects, database engineers, and infrastructure teams to design optimal system solutions - Ensure alignment with enterprise architecture, performance, and security standards - Create and maintain detailed technical design and specification documentation - Contribute to continuous improvement, system optimization, and innovation initiatives - May manage moderately sized projects or processes. - Typically viewed as subject-matter expert within discipline. - Has advanced to expert knowledge of work area. - Coaches, reviews, and delegates work to lower-level professionals; Mentors lower-level engineers. - Influences others regarding policies, practices, and procedures. - Works to achieve day-to-day objectives with significant impact on work area. - Contributes to the development of goals of the discipline and planning efforts (budgets, operational plans, etc.). - Typically, responsible for coaching, reviewing and delegating work to lower-level professionals. - Provides measurable input to new products, processes, or standards in operational plans to implement business strategies. - Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. - Owns functional area; major portion of application development architecture, such as entire Front-End or Back-End - Participate in the end-to-end RFP process, from drafting requirements to product/System Integrator selection - Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of work area. - Communicates with parties within and outside of own discipline. - May have responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.). - Works to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices. Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill: - Ability to analyze business and technical requirements, identify gaps, ask clarifying questions, and translate requirements into reliable technical solutions. - Independently scopes and implements larger user stories for their project/team within an Agile delivery model - Familiarity with Agile/Scrum delivery practices and tools such as Jira or Azure Boards. - Makes well-reasoned software design decisions, identifying risks, trade-offs, and appropriate abstractions (e.g., research spikes, ADRs) - Strong hands-on experience working in Agile/Scrum teams, participating in sprint planning, backlog grooming, stand-ups, and retrospectives - Strong hands-on experience in Java, Python, and JavaScript - Proficiency with JSON and XML - Solid understanding of RESTful API design and integration fundamentals - Experience with Oracle and relational database design and tuning - Experience in configuring and integrating COTS products - Experience supporting production deployments and go-live activities, including stabilization - Experience with cloud platforms (Azure, AWS, or GCP) and cloud-native design concepts - Proficiency with GitHub (or equivalent) for version control and collaboration - Experience building and managing CI/CD pipelines - Understanding of monitoring, logging, and observability practices - Experience collaborating with architecture, database, and infrastructure teams to deliver end-to-end solutions - Strong understanding of secure coding practices, authentication/authorization patterns, secrets management, input validation, and common application security risks. Education: - Bachelor's Degree or equivalent experience - Advanced Degree in a related field preferred Experience: - Minimum of 5 years of related experience - Requires advanced to expert knowledge of work area typically obtained through advanced education combined with experience. May have broad knowledge of project management. Works to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices. Requires substantial knowledge of ES projects, programs, or systems in order to provide enhancements within job area. Licenses & Certifications: - N/A Working Conditions: - Must be available to work emergency restoration assignment as required. - Must be available to travel between MA/CT/NH as necessary. #LI-ES3 #LI-Hybrid #corpajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $127,350.00-$141,500.00 Worker Type: Regular Number of Openings: 2 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.