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We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
Leave Specialist
Location
United States
Posted
138 days ago
Salary
0
No structured requirement data.
Job Description
Leave Specialist
Msccn
As a Leave Specialist, you will be the primary contact for employees of companies we service and will manage a leave of absence from start to finish. You will also play a critical role of supporting your peers and Sparrow team members. Manage a portfolio of leave of absences, short-term and long-term leaves, from inception to completion for employees in the US and Canada across multiple companies using established Leave of Absence processes. Maintain ongoing knowledge of State, Federal, and an array of Company leave policies, including FMLA and ADA, short-term and long-term disability plans. Communicate directly with third parties when necessary, preserving the confidentiality of employee medical documentation and files. Interface and collaborate comfortably with a variety of key stakeholders to maintain relationships, including employees, HR, payroll teams, managers, HR Business Partners, through various methods of communication (phone, email). Maintain complete and accurate internal records of leave requests and documentation of best practices. Partner with our internal payroll teams to ensure employees are paid accurately and on time. Partner with our internal claims management team to file and manage claim filings with states and private disability insurance providers. Use a combination of tools to manage, communicate and update all stages of a leave. Work with the Customer Experience department to ensure a consistent level of service, utilizing resources and adapting to process improvements to enhance employee and employer experiences. Actively participate in team meetings providing feedback, solutions and suggestions. Collect and share product feedback that you receive during customer interactions. Evaluate our impact throughout the lifecycle of each leave. Implement process improvements to resolve inefficiencies and address customer pain points. Provide and seek negative and positive specific feedback to your peers, supporting your team's growth and development.
Job Requirements
- Strong collaboration and communication skills that allow you to interact comfortably with internal cross-functional teams, and customers.
- Excel in active listening, empathy, and approachability.
- Comfortable moving between multiple tasks in quick succession.
- Adaptable to process and product improvements in a growing start-up.
- Able to utilize resources to identify answers to common employee or employer questions about the leave process.
- Demonstrates strong customer service skills.
- Understand and interpret basic payroll calculations with the ability to break down these calculations in an easy to understand manner.
- Superior organization skills and detail-oriented.
- Outstanding verbal and written communication skills.
- More than 2 years of client-facing experience where relationship-building is valued.
- Highly self-directed, adaptable, and up for feedback and implementation in a fast-paced, always changing environment.
- Proactive in anticipating what might come next and how better to support the Leave Specialist team.
- Systems-oriented, always thinking of how to improve processes to make the team more efficient.
- Trustworthy, able to handle confidential information appropriately.
- Relentlessly optimistic, believing in the possibility of change.
- Empathetic, leading with empathy and understanding each situation from the customer's perspective.
- Compensation
- This is an hourly, non-exempt position. Compensation ranges from $22.25 to $27.50 per hour and is based on your legal state of residence.
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