• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations • Facilitate customer quality and packaging performance improvement • Act as a safety leader and put safety first in all responsibilities • Understand customer requirements relating to problems to products and equipment • Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials • Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives • Maintain accurate and timely reports on work activities and time utilization • Perform and complete package/shrink bag and machine audits on packaging machines • Participate in field trials of new packaging materials • Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor • Provide input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D • Responsible for scheduling own time and travel and determining priority of customer calls • Conduct training for the customers on proper operation and maintenance of equipment and Amcor film • Assist on projects and may take the lead on smaller tasks within an overall project • Establish and maintain effective relations with customers, sales personnel and internal Amcor staff personnel • Complete KMS reporting within 5 days, complete expense reports within a month of business trip and turn in weekly schedules within designated time frame

• Engage directly with clients, addressing their inquiries and concerns • Resolve customer issues and concerns via phone, web, or e-mail correspondence • Process applications, application audits, and other related work in a timely and accurately • Provide guidance regarding certification pathways and eligibility requirements • Maintain accurate customer database • Work with department(s) to develop and facilitate customer communications • Maintain knowledge on company policies and program updates • Enhance and document processes and procedures as required • Maintain high levels of professionalism and phone etiquette

• Serve as a primary contact for assigned employer groups regarding benefits administration and service inquiries • Respond to employer, broker, and member requests via phone, email, and ticketing systems within established service standards • Educate employer groups on TPA processes, policies, eligibility rules, and available services • Build and maintain positive working relationships with clients and brokers • Coordinate with claims, provider relations, and stop-loss departments to resolve escalated issues • Research claim status inquiries and facilitate timely resolutions • Track and document service issues to ensure follow-through and client satisfaction • Maintain confidentiality and ensure compliance with HIPAA and company policies • Document client interactions and account activity accurately within internal systems • Support audit requests and reporting needs as required • Participate in employer implementations and renewals • Identify opportunities for process improvement and enhanced client experience • Support special projects and cross-functional initiatives as assigned

• Execute brand strategy and tactics in field, sales performance • Effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment • Differentiate AbbVie’s value proposition with health providers assigned