Member Loan Specialist I, II

Location

United States

Posted

2 days ago

Salary

$23 - $32 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Member Loan Specialist I, II

California Coast Credit

Role Description This position is accountable for providing exceptional service in a call center environment with a focus on cross-selling loans, financial products and services. - Service Goals: Meet/exceed a 4.00 overall service rating, as per established service standards. - Sales Expectations: Meet/exceed established monthly/annual sales goals. - Consumer loan annual funding goal: 120 - Real estate loan annual funding goal: 36 - New member annual goal: 120 - Consumer loan protection products: 33% loan penetration - Additional referral requirements: auto buying services, investment products, and credit union promotional products and services - Additional sales requirements: online banking, digital services, e-statements, bill pay, and direct deposit - Member Support: Approximately 200,000 credit union members This position reports directly to the Member Service Center Assistant Manager or Member Service Center Supervisor. No employees report directly to this position. NATURE & SCOPE - Cross-selling credit union products and services: Recommends products or services that meet the member’s needs, such as savings accounts, checking accounts, or investment options. - Advises members with new account and loan inquiries: Answers questions about consumer accounts and deposit and loan products, including the products' terms and conditions. - Cross-sells and originates Consumer Loans applications: Gathers member information for Consumer Loan applications, explaining the features and benefits of different loan types. - Follow policies and procedures: Adheres to regulations, complying with internal policies, and maintaining a high level of ethical conduct. - Knowledge of Credit Union products and services: Maintains up-to-date knowledge of credit union products and services. - Strong organizational and time management skills: Manages multiple tasks and meets deadlines, ensuring member applications are processed accurately and efficiently. - Strong self-motivation and goal-oriented mindset: Ability to meet and exceed monthly sales goals and work independently to drive results that meet member needs. - Provides exceptional member service: Provides friendly and helpful member experience, listening to member needs, and resolving issues in a timely manner. - Serves as a backup to Member Service Representatives: Supports all levels of service in the call center phone queues, including online banking and card-related calls. - Must maintain as California Endorsee Number: In compliance with the California Department of Insurance to quote and cross-sell vehicle protection products. - Performs other relevant and related duties as required. Member Loan Specialist II - Assist members with Real Estate loans: Stays knowledgeable of real estate loan products. Provides rate quotes that match member needs with the correct Real Estate loan product. - Originates Real Estate loans applications: Gathers appropriate information needed for a real estate application and sets the expectations of the loan process. - Must maintain registration as Mortgage Loan Originator (MLO): In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Qualifications - A high school diploma or equivalent is required. - Member Loan Specialist I: 2 years’ experience in a financial institution or other related field, including consumer loan experience, and proven successful performance in sales and service. - Member Loan Specialist II: 3 years’ experience in a financial institution (with 1 of the 3 years as a Member Loan Specialist I) or other related field, including real estate loan experience, and proven successful performance in sales and service. - Previous experience in a call-center preferred. - Excellent communication skills; sound judgment, and attention to detail. - Ability to work in a fast-paced call center environment. - Previous experience with Microsoft Windows applications is preferred. - Must be available to work flexible call center hours. Requirements - Ensure sales and service goals are met. - Present a friendly, outgoing and positive demeanor. - Process new accounts and/or loans accurately and completely. - Complies with all other policies and procedures. Benefits - Member Loan Specialist I: $22.6756 - $28.3445 - Member Loan Specialist II: $25.2199 - $31.5249 Physical Requirements - Excellent ability to communicate, both verbally and in writing. - Ability to tolerate periods of continuous sitting and/or standing. Environmental Conditions - Work is primarily performed within a cubicle office setting. - Subject to standard background noise found in a call center environment. - May work remotely.

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