Role Description As a ServiceNow Developer at OZ Digital LLC, you will contribute to high-impact client work that supports business transformation through the ServiceNow platform. This role is focused on building thoughtful, reliable solutions that connect technical capabilities with business needs, while collaborating closely with stakeholders and cross-functional teams to deliver strong outcomes. - Configure and customize ServiceNow modules, including ITSM, ITOM, HRSD, and CSM, to meet business needs, including creating UI policies, business rules, client scripts, and script includes. - Design and implement complex workflows and automated processes using Flow Designer and Workflow Editor. - Create and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, and JDBC. - Design custom Service Portal pages and widgets using HTML, CSS, AngularJS, and Bootstrap. - Collaborate with stakeholders and business analysts to analyze, document, and translate functional requirements into technical specifications. - Perform unit testing, support user acceptance testing, and conduct code reviews to ensure code quality and system performance. - Oversee update sets, platform upgrades, and patches, ensuring the platform stays current with minimal disruption to service. - Maintain comprehensive documentation for technical configurations, process flows, and system procedures. Qualifications - 3+ years of experience in ServiceNow development or administration. - Strong knowledge of JavaScript for both client-side and server-side ServiceNow scripting, Glide APIs, HTML, CSS, and SQL. - Strong experience designing and building Scripted REST APIs within scoped ServiceNow applications. - Hands-on experience with Glide APIs, including GlideRecord, GlideSystem, and GlideAjax. - Experience with Agile/Scrum development methodologies. - Based in Latin America and available during Argentina or EST business hours. - ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) are highly preferred. - Excellent interpersonal and communication skills for interacting with non-technical stakeholders are a plus. Company Description OZ Digital LLC is a technology consulting firm that helps clients improve operations and decision-making through intelligent automation, data analytics, AI, and related digital solutions. Working across the Information Technology and Services space, we partner with organizations to solve complex business challenges with practical, scalable technology.

• Administer and support ServiceNow and Jira platforms • Manage users, roles, groups, permissions, and access governance • Oversee platform health, upgrades, and release coordination • Maintain platform standards, naming conventions, and governance controls • Configure forms, fields, workflows, and approval processes • Manage SLAs, notifications, queues, and assignment rules • Configure Jira workflows, boards, issue types, and permissions • Deliver enhancements through structured intake and release cycles • Develop ServiceNow business rules, client scripts, and UI policies • Build Flow Designer automations and Jira automation rules • Perform minor scripting using JavaScript / GlideScript • Support API integrations using REST and webhooks • Troubleshoot automation and integration issues • Assist with CMDB data quality initiatives • Provide L2/L3 support for platform issues • Administer Jira and Confluence workflows, permissions, and spaces • Build dashboards, filters, and reports • Act as primary contact for platform-related issues • Create and maintain documentation

• Understand and document business requirements and user stories for ServiceNow implementations. • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Own business requirements and agreement of priorities with clients/end users • Conduct impact analysis on existing business process and function • Produce functional specifications, wireframes, and mock-ups for delivery teams • Partner with technical team to conduct demos and show & tells with client end users • Contribute to writing test scripts including acceptance criteria • Facilitate testing/UAT and obtain agreement on priorities with client / end users

• Provide contract-facing delivery control • Sprint reporting • Staffing continuity • Invoice-period support • Quality review • Manage the contract rhythm without overburdening the key developer • Coordinate sprint planning inputs • Weekly status reporting • Risk/issue tracking • Staffing coverage • COR communications • Invoice-period reporting • Quality review • Compliance follow-through