• Provide contract-facing delivery control • Sprint reporting • Staffing continuity • Invoice-period support • Quality review • Manage the contract rhythm without overburdening the key developer • Coordinate sprint planning inputs • Weekly status reporting • Risk/issue tracking • Staffing coverage • COR communications • Invoice-period reporting • Quality review • Compliance follow-through

• Project planning and scope definition • Defining required resources to ensure project quality and on-time, on-budget delivery • Coordinating resource allocation (internal and external) • Managing the project budget • Monitoring deliverables using best-practice methodologies • Ensuring documentation of critical activities • Managing project change requests and their impacts on schedule and resource allocation • Organizing and leading regular status meetings and project reviews • Managing a portfolio of projects or clients with low complexity

• Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration. • Create training programs using the ADDIE instructional model. • Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback. • Conduct stakeholder interviews and needs analysis for training program • Responsible for material creation and document management • Conduct live and recorded digital training sessions • Manage the training program and report attendance statistics • Apply adult learning principles and the ADDIE model in developing the program • Facilitate internal new hire onboarding training, as well as government customer training

• Lead architecture and solution design for complex ServiceNow HRSD implementations with a strong emphasis on Workday-to-ServiceNow integration • Serve as a trusted advisor to enterprise clients undergoing HR transformation, helping define scalable, secure, and user-centered solution strategies • Translate business requirements into end-to-end architecture, process design, integration patterns, and technical roadmaps • Partner with client stakeholders, delivery leaders, and technical teams to align platform capabilities with business objectives • Provide consultative leadership in workshops, discovery sessions, design reviews, and executive conversations • Architect integrations between Workday and ServiceNow HRSD, including employee lifecycle events, case management, data synchronization, and related HR workflows • Define and evaluate integration approaches using APIs, middleware, orchestration tools, and enterprise integration frameworks • Ensure designs support data integrity, security, scalability, maintainability, and performance across systems • Collaborate with integration developers and technical architects to validate solution feasibility and delivery quality • Troubleshoot and guide resolution of complex integration and platform challenges • Lead solution design across the full project lifecycle, from early strategy and estimation through implementation, testing, go-live, and optimization • Produce high-quality architecture deliverables including solution designs, integration specifications, data flow documentation, and technical recommendations • Support project teams in identifying risks, dependencies, constraints, and mitigation plans • Review configuration and custom development to ensure alignment with architectural standards and best practices • Mentor consultants, developers, and client teams on HRSD architecture and integration design principles • Bring a strong understanding of large-scale enterprise environments and the realities of cross-functional transformation programs • Help clients modernize HR service delivery through better experiences, cleaner integrations, and more efficient operating models • Contribute to NewRocket’s growth by supporting pre-sales conversations, solution shaping, and strategic account expansion where needed.