• Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs. • Act as a liaison between our guests and partners, ensuring seamless communication between both parties. • Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process. • Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints. • Demonstrate attention to detail to ensure accuracy in all aspects of the order process. • Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets. • Cultivate strong relationships with guests and partners, fostering trust and loyalty.

• Help with vehicle care, taking responsibility for exterior and interior cleaning of our campers • Support customer service by welcoming customers at pickup and return of their camper, putting a smile on their faces and making their roadsurfer journey unforgettable • Assist our station team with daily tasks and ensure our #happyroadsurfer head off on holiday happy

• Triage and resolve customer requests via Zendesk and internal tools • Investigate time-sensitive issues using data to confirm root cause before escalating • Build deep working knowledge of Focal's systems well enough to diagnose issues independently • Communicate clearly with both technical and non-technical stakeholders, in writing and verbally

• Act as a primary point of contact for B2C learners across Davies’ Professional Qualifications & CPD portfolio. • Provide accurate information, advice and guidance (IAG) on UK qualification pathways, study options, examination requirements, career progression opportunities and progression routes. • Build positive and supportive learner relationships that encourage confidence, engagement, retention and achievement. • Respond to B2C learner enquiries promptly and professionally, ensuring resolution within agreed service levels. • Support structured learner communications and engagement activity across key points in the learner lifecycle, including exam support, workshop promotion and progression messaging. • Support learner acquisition activity by contributing insight, content ideas and learner-facing messaging that help prospective learners understand Davies’ Professional Qualifications & CPD offer and take confident next steps. • Escalate learner concerns, complaints, confusion points or risks appropriately to ensure timely resolution and a consistent learner experience. • Capture learner feedback, enquiry themes and market insight to support continuous improvement of products, services, communications and learner journeys. • Identify potential progression, cross-sell and employer-led or B2B opportunities arising from learner interactions and refer these to relevant colleagues where appropriate. • Maintain accurate learner records, enquiry notes and administrative systems in line with company procedures and data protection requirements. • Collaborate with colleagues across Client Success, Marketing, Product, Delivery, Operations and Business Development to ensure learner-facing activity is joined-up, commercially aligned and supports both learner acquisition and retention. • Contribute to B2C sales, retention and revenue performance by supporting learners to make informed decisions and progress confidently through relevant products and pathways. • Represent Davies professionally in learner interactions and, where appropriate, through relevant UK-based professional networks, events and sector activity, helping to build market visibility and awareness of Davies’ Professional Qualifications & CPD offer.