Client Relations Manager

ManagerManagerFull TimeRemoteLeadTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Client Relations Manager

AllOne Health

Role Description The EAP Client Relations Manager serves as the primary point of contact for organizational clients, ensuring the successful delivery of Employee Assistance Program (EAP) services. This role focuses on managing client relationships, ensuring program satisfaction, and supporting the effective implementation of EAP solutions. The Client Relations Manager partners with internal teams and collaborates with external stakeholders to drive client engagement, program utilization, and service excellence. Key Accountabilities & Duties - Serve as the primary liaison between the organization and assigned EAP client accounts. - Build and maintain strong relationships with client HR teams, leadership, and stakeholders. - Conduct regular check-ins and strategy meetings to understand client needs, adjust programming accordingly, and ensure satisfaction with EAP services. - Act as a trusted advisor to customer points of contact to provide program support and offer insights into organizational challenges. - Available to be on-call after-hours as part of a shared rotation, if applicable. - Coordinate the onboarding process for new clients, including service delivery setup, training, and communication plans. - Collaborate with internal teams to customize program offerings based on client-specific goals and organizational culture. - Offer management and organizational consultation with the client point of contact on individual, team, and organization-level human-centric challenges with emphasis on improving performance and productivity deficiencies. - Provide ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively. - Develop and execute engagement strategies to promote EAP awareness and utilization among client employees. - Deliver presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics. - Analyze utilization data to identify trends and recommend strategies to improve employee engagement and program impact. - Prepare and present regular reports to clients, summarizing program usage, outcomes, and areas for improvement. - Provide insights and recommendations based on data to enhance program effectiveness. - Ensure all reports meet confidentiality and compliance standards. - Identify opportunities to expand EAP services and support additional client needs. - Initiate conversations with customers, highlighting whole-health solutions. - Collaborate with sales and leadership teams to develop proposals for enhanced or expanded offers. - Assist in contract renewals by demonstrating program value and fostering client loyalty. Qualifications - Bachelor’s or master’s degree in business, Human Resources, Social Work, Psychology, or a related field. - 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry. - Strong interpersonal and relationship-building skills. - Excellent verbal and written communication, including presentation and public speaking abilities. - Analytical skills to interpret utilization data and develop actionable insights. - Proficiency in project management, multitasking, and meeting deadlines. - Familiarity with mental health, wellness, and organizational behavior concepts is a plus. Benefits - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available. - Desirable work schedules and a generous amount of Paid Time Off. - 401(k) retirement program with a company match. - Employee Assistance Program (EAP) benefits are available to you and your family. - …and many more!

Related Categories

Related Job Pages

More Manager Jobs

GoDaddy logo

Procurement Manager

GoDaddy

GoDaddy is a web services platform that helps individuals and businesses worldwide start, grow, and manage their online presence. GoDaddy employs team members a

Manager1 day ago

Role Description This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. - Own the end-to-end procurement lifecycle, from requisition through contract execution, ensuring efficient and compliant purchasing processes. - Lead strategic sourcing initiatives, supplier selection, vendor negotiations, and contract management to drive cost savings and maximise business value. - Partner closely with Finance, FP&A, Legal, and business stakeholders to align procurement strategies with financial and operational objectives. - Drive procurement transformation through process redesign, workflow optimisation, automation, and policy enhancements. - Expand spend under management, improve procurement cycle times, and strengthen governance while reducing off-contract and maverick spend. Qualifications - 7+ years of experience in procurement, strategic sourcing, supply chain, or a related function. - Proven expertise in supplier negotiations, contract management, and vendor relationship management. - Demonstrated success driving process improvements, operational efficiencies, and cost-saving initiatives. - Experience partnering cross-functionally with Finance, FP&A, Accounting, Legal, and business teams in a complex organisation. - Strong analytical, stakeholder management, and procurement systems experience (e.g., Workday, Ironclad, or similar platforms). Requirements - Experience managing global or multi-region procurement programmes. - Background in technology, SaaS, or indirect procurement categories. - Familiarity with SOX controls, compliance requirements, and procurement governance frameworks. - Experience leading procurement transformation, digitalisation, or automation initiatives. - Track record of increasing spend under management and improving procurement operating metrics. Benefits - Paid time off. - Retirement savings (e.g., 401k, pension schemes). - Bonus/incentive eligibility. - Equity grants. - Participation in our employee stock purchase plan. - Competitive health benefits. - Family-friendly benefits including parental leave.

India
Sterry logo

TikTok Shop Manager

Sterry

STERRY Limited is an equal opportunity employer committed to diversity and inclusion.

Manager1 day ago
Full TimeRemoteTeam 51-200

Role Description STERRY is seeking a TikTok Shop Manager to spearhead our clients' presence on TikTok. You're not just a Social Content + Community Manager; you're a digital storyteller, a trendsetter, and a community builder all rolled into one. You'll be the driving force behind developing and executing TikTok strategies that amplify brand awareness, ignite engagement, and deliver measurable business results. - TikTok Trailblazer: Develop and execute groundbreaking TikTok strategies that align with our clients' objectives, from boosting brand visibility to launching new products across global markets. - Community Cultivator: Forge authentic connections with audiences, creators, and consumers on TikTok, fostering vibrant communities that champion our clients' brands. - Brand Alchemist: Transform brand philosophies and values into captivating, on-trend content that resonates with TikTok's dynamic audience. - Content Maestro: Collaborate with our internal social team to craft compelling content strategies, build a library of consistent content franchises, and explore new content categories. - Content Creator Extraordinaire: Own the TikTok content creation process from concept to execution, including ideation, production, shooting, and collaborating with our Creative Ops team and other partners. - Viral Video Virtuoso: Identify and create engaging video content, master trending sounds, and set the stage for viral moments on TikTok. - Publishing Prodigy: Establish and maintain a regular posting cadence and manage daily community interactions with finesse. - Cross-Department Collaborator: Work seamlessly with various departments (influencer, copy, digital, creative, retail, customer service, etc.) to establish efficient workflows. - Platform Pioneer: Stay ahead of the curve by researching platform best practices, creator communities, and emerging trends. - Data Dynamo: Analyze content and campaign performance (testing, posting frequency, content types, etc.) to extract actionable insights and inform ongoing strategy. - Strategic Navigator: Demonstrate exceptional organizational skills, a forward-thinking mindset, and the ability to manage multiple projects simultaneously with agility. - Reporting Rockstar: Deliver comprehensive weekly and monthly reports that showcase the impact of your TikTok strategies. - TikTok Trendsetter: Immerse yourself in the TikTok universe daily, actively observing platform trends and happenings. Qualifications - Bachelor’s degree in Marketing, Business Administration, Communications, Public Relations, Advertising, or related field is a plus— but what truly matters is what you can build. - 2-3+ years of experience managing social media for major brands (client or agency-side preferred). - An early adopter with a knack for quickly mastering new tools and concepts. - A strong analytical mind capable of connecting social media community metrics to tangible business outcomes. - Exceptional collaboration skills with the ability to work across departments and agencies to deliver a unified brand voice. - Proficiency in using analytical tools to extract data-driven insights and make sound recommendations. - A creative problem-solver with a passion for innovation. - The ability to adapt quickly, prioritize effectively, and manage multiple projects simultaneously. - Meticulous attention to detail and a collaborative spirit. - Exceptional written and verbal communication skills, with the ability to articulate complex ideas and processes clearly and concisely. - A positive attitude, a high level of maturity, and a strong professional presence. Benefits - Fully remote position with flexible working hours. - Opportunity to work on high-profile retail campaigns with global reach. - Growth and development within a collaborative, innovative team. - A culture that values creativity, precision, and measurable results. How to Apply Ready to shape how world-class brands connect with global audiences? Send us your resume and a cover letter that showcases your TikTok marketing skills. Bonus points for including links to campaigns you're particularly proud of!

Worldwide
Phoenix Software Limited logo

Contracts Manager

Phoenix Software Limited

Utilising technology to enable UK organisations to innovate and transform. Outcome focused IT solutions and services.

Manager1 day ago
Full TimeRemoteTeam 201-500Since 1990H1B No Sponsor

• Review, negotiate and manage contracts across customers, suppliers, subcontractors and partners. • Support sales and bid teams with the review and negotiation of customer terms and conditions. • Promote the use of Phoenix standard terms and conditions wherever appropriate. • Review public sector framework agreements and support teams in ensuring compliance with framework requirements. • Negotiate customer contract amendments and non-standard contractual terms. • Support supplier-facing teams with subcontract and reseller agreement negotiations. • Review and negotiate non-disclosure agreements (NDAs) and confidentiality agreements. • Act as a key point of contact for contractual and legal queries across the business. • Provide practical and commercially focused guidance on contract-related matters. • Support the annual review and maintenance of Phoenix standard contractual documentation. • Build and maintain strong working relationships with customers, suppliers, legal advisors and internal stakeholders. • Support compliance with company information security policies and processes. • Contribute to the continuous improvement of contract management processes and controls.

United Kingdom

Manager, Fashion Engagement and Curriculum

Chanel

With global headquarters in Neuilly-sur-Seine, France, Chanel is a world-renowned fashion house that also specializes in fragrances, skin care, jewelry, and oth

Manager1 day ago

Title: Manager, Fashion Engagement & Curriculum Job Description: locations New York time type Full time job requisition id JOBREQ00109846 Manager, Fashion Engagement & Curriculum At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role: CHANEL is looking for a creative, Adult Learning Instructional Designer to join our Fashion Expertise team. You will play a leading role in impacting how our Fashion Retail population receives and retains information relevant to Product, Service and Style in a Boutique environment. This role interfaces with subject matter experts throughout the Fashion Division and is a key partner for our Corporate and Retail Fashion Expertise and Digital Learning teams. They will be critical to the design, implementation strategy and impact assessment of wide-scale learning programs alongside the Group Director of Fashion Engagement & Curriculum. Our ideal candidate will have 3-4 years of experience and a passion for building Fashion-centric classroom-style learning modules. What impact you can create at CHANEL: - Conduct ongoing needs assessments in partnership with the Group Director, Fashion Engagement & Curriculum to ensure learning solutions are relevant to evolving business needs. - Adapt Global and design local skill-and-knowledge-based learning solutions that will engage Adult Learners of varied levels of tenure and expertise. - Global and local programs consist of seasonal Fashion collection training, Client Experience modules, Product Expertise Seminars and Styling content. - Collaborate in developing a Learning Management System to quantify reach of learning programs across learning population of ~1,400 Retail employees. - Embrace tech and AI to optimize learning content creation and boost learner retention. You are energized by: - The fashion industry as a whole and CHANEL&rsquo;s history, culture and collections. - Showing fearless curiosity to understand how to propel CHANEL&rsquo;s culture of learning. - Contributing to a highly collaborative and fast-paced environment. - Navigating complexity and supporting consistent transformation and change. - Remaining open to feedback and maintaining a growth mindset. What you will bring to the team: - A bachelor&rsquo;s degree in Fashion Merchandising, Adult Education or Human Resources preferred - Certificates in Adult Learning or Instructional Design encouraged - Experience in learning content design and Instructional Design methodologies - Expertise in gathering learner data to measure impact of training team output - Proficiency in Microsoft Suite, especially Teams, PowerPoint and Excel - Understanding of Luxury Retail environment Position Logistics: - Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office. - 3-4 Years of experience in content design, learning, retail or Fashion - Bachelor&rsquo;s Degree in Fashion Merchandising, Adult Education or Human Resources preferred - Location: New York City Office - Travel requirements: Minimal <10%, ad-hoc What skills you will learn? What experiences might you have? - Immersion into Luxury Fashion/ Retail environment - Lead Train-the-Trainer sessions for Corporate and Retail Fashion Expertise team - Occasional content facilitation to Retail Audience - Interfacing with Global Fashion Expertise to understand priorities and deliver feedback - Direct leader committed to individual development - Opportunities for stretch assignments and exposure to adjacent teams Compensation: - The anticipated base salary range for this position is 70,200 through 119,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. Benefits and Perks: - Wellbeing resources include dedicated paid time off for wellbeing (time off for your role: 2-week August Office Closure) and a Wellbeing fund - Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) - Generous paid time off policies to include vacation, holiday, sick and volunteer days - 401K and other incentives - Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program - Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking Additional Information: Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: Diversity and Inclusion: - At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. - We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. Chanel Community: - CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. - Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. Sustainability: - CHANEL Mission 1.5&deg; is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. - Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. Arts and Culture: - We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. Fondation Chanel: - Since 2011, Fondation CHANEL&rsquo;s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.     - For more information, please navigate to the Fondation Chanel website here   Career and Leadership Development: - We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

New York
$70.2K - $119K / year