• Provide technology to enable capturing, archiving, live streaming and sharing of clinical video and other data • Execute current and future digital strategies to grow digital solution adoption by customers • Responsible for customer onboardings, performing workflow analysis and optimization • Conduct customer training and provide application support • Support the sales and marketing efforts with customer presentations and product demos • Lead customer meetings and train services in clinical settings • Build and maintain long-term relationships with Key Opinion Leaders

• Own the full implementation lifecycle from Sales handoff through production deployment, stabilization, and transition to ongoing support. • Lead multiple concurrent implementation projects across Bamboo Health's product portfolio, including SaaS applications, statewide initiatives, EHR integrations, analytics solutions, and emerging products within our Care Coordination, Behavioral Health and Controlled Substance product suite. • Develop comprehensive implementation strategies, project plans, timelines, risk mitigation plans, and communication plans that align customer objectives with business goals. • Serve as the trusted advisor and primary point of contact for customers, executive sponsors, state partners, healthcare organizations, and technical stakeholders. • Facilitate project governance, including executive steering committees, status meetings, risk management, issue resolution, and decision tracking. • Coordinate cross-functional teams including Implementation Engineering, Product Management, Account Management Sales, Marketing, Support, Security, and third-party vendors to ensure successful delivery. • Partner with state agencies, healthcare organizations, EHR vendors, and technical teams to successfully implement complex integrations and workflows. • Drive customer adoption by helping organizations understand implementation strategies, operational workflows, and change management best practices. • Identify implementation risks, technical dependencies, and organizational challenges while proactively developing mitigation strategies. • Measure project health through defined success metrics and communicate progress, risks, and recommendations to internal and external stakeholders. • Continuously improve implementation methodologies, documentation, templates, and operational processes to increase delivery efficiency and consistency. • Contribute product expertise and implementation feedback to Product Management to improve customer experience and product scalability. • Mentor Implementation Project Leads by sharing best practices, providing project guidance, and supporting onboarding and professional development.

• Serve as a key liaison between Leidos QTC Health Services’ RHRP leadership, the RHRP Program Office (PO), and Service Component (SC) points of contact. • Build and maintain strong, collaborative relationships; facilitate effective communication; and coordinate activities across key stakeholders. • Collect, analyze, and prepare operational and financial reports to support informed decision-making, enhance program performance, and drive continuous improvement. • Attend RHRP PO and SC meetings to ensure the customer and RHRP leadership are kept abreast of concerns. • Proactively solve conflicts and address issues with the customer. • Monitor, coordinate, and communicate the strategic objectives of the business.

Role Description The Infusion Coordinator Lead is responsible for overseeing the coordination and scheduling of infusion treatments for gastroenterology patients, ensuring safe, timely, and efficient delivery of care. Acting as the primary liaison between patients, physicians, infusion nurses, and care coordinators, this role plays a critical part in managing the infusion process from eligibility verification to treatment follow-up. The Lead is proficient in navigating electronic medical records (EMRs), understanding GI-specific infusion protocols, and obtaining insurance authorizations to support accurate and compliant care delivery. Qualifications - High School Diploma or equivalent preferred - 2-3 years of experience preferred - Familiarity with biologics and/or infusible medications - Experience with obtaining insurance benefits and authorizations - eClinicalWorks (eCW) knowledge desired - Bilingual (Spanish) a plus Requirements - Responsible for acting as Lead Infusion Coordinator. - Responsible for scheduling infusions for GI patients. - Ability to navigate EMR and understand GI infusion treatments. - Monitor infusion queues to ensure patients are being scheduled in a timely manner. - Understand protocol for biologics and other GI related infusions to promote safe practice. - Interact with physicians, infusion nurses, and care coordinators to confirm and review infusion plan of care. - Validates completeness and accuracy of patients' eligibility and medical documentation. - Assist patients with questions and/or concerns regarding infusion benefit coverage and appointment details. - Verify insurance and obtain pre-service infusion authorizations. - Communicates a dedication to serving all internal and external customers to include, but not limited to, the medical staff, physician office personnel, patients and all hospital personnel. - Participates in department Quality Improvement activities. - Performs in a manner consistent with the mission and core values of Gastro Health. - Adheres to Corporate Compliance initiatives. - Maintains high professional and ethical standards as evidenced by successful completion of core competencies, clinical competencies and behavior standards. - Understands that health care delivery is continually evolving, and departmental needs and goals are subject to change; responsibilities may be expanded or restricted at the discretion of the Department Manager. Benefits - A great work/life balance - No weekends or evenings – Monday thru Friday - Paid holidays and paid time off - Rapidly growing team with opportunities for advancement - Competitive compensation - Comprehensive benefits package including: - Medical - Dental - Vision - Spending Accounts - Life / AD&D - Disability - Accident - Critical Illness - Hospital Indemnity - Legal - Identity Theft - Pet - 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees - Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees - Participation in the Tickets at Work program providing discounts on concerts, travel, movies, and more.