• You own end-to-end design across our product and agentic experiences, from problem framing to shipped code. • You design AI-native interactions: multi-modal interfaces, agent state, uncertainty, async workflows, and human-in-the-loop controls. • You contribute to the design system, shaping components, patterns, and AI-specific conventions. • You work with PMs and engineering to shape product and technical direction, not just design direction. • You lead critique and mentor other designers. • You collaborate with product, engineering, and data teams to consistently drive design outcomes.

• Design key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience. • Work alongside other product designers and in lock-step with product and engineering stakeholders, leveraging UX best practices to diverge and converge on solutions. • Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences. • Utilize and help evolve the design system when needed. • Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team. • Clearly document and articulate decision-making in a way that is easy for different audiences to understand.

Lead UX Designer, Digital Program Location: Philadelphia United States Job Description: Lead UX Designer, Digital Program - Philadelphia, Pennsylvania - Full time - Remote - Ascensus Add to favorites View favorites Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary Lead the user experience design for web and mobile solutions that help millions of people achieve their financial goals. Use design thinking techniques and strong collaboration across business, design, analytics, and development functions to solve complex, large-scale problems and create experiences our customers love and that drive results for the business. Lead the UX discipline and drive culture and process improvements. Use creative and technical problem-solving skills to guide UX strategy and execution. Portfolios required Section 2: Job Functions, Essential Duties and Responsibilities - Drive the UX strategy and execution on the most complex, program-level initiatives. - Lead the creation of web and mobile solutions by using a range of skills. Proficient in all of the following, and expert in at least two: user research, interaction design, visual design, and information architecture. - Extensive knowledge of the competitive landscape and of the Ascensus brand. - Drive a user-centered design culture, innovation, and process improvements up, down, and across the organization. - Able to resolve disparate user and business needs, to drive clarity and alignment across stakeholders. - Portfolio demonstrating expertise solving the most complex UX problems and designing thoughtfully crafted web and mobile experiences on large-scale projects. - Prototype and scale UX solutions for new products, services, features, and enhancements from journey maps through detailed designs. - Build strong, collaborative relationships across design, business, development, and analytics teams. Manage expectations within the team and with clients. - Use qualitative and quantitative analysis techniques to drive design decisions and ensure that solutions have the intended impact. - Assist with other tasks and projects as assigned - Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. - Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. Supervision - Position will report to Director , UX Section 3: Experience, Skills, Knowledge Requirements - Undergraduate degree or equivalent experience in a creative or technical field. Graduate degree preferred. - Minimum 10 - 15 years of experience or equivalent combination of experience and education. - Portfolio demonstrating extensive experience solving the most complex UX problems and designing thoughtful, innovative web and mobile experiences for large-scale clients. - Exceptional collaboration skills. High degree of creativity, empathy, and passion. - Stellar communication skills (storytelling, visualization, use of qualitative and quantitative data) to enlist support for initiatives and ignite enthusiasm to execute. Able to drive clarity on the largest and most difficult projects. - Expert in Design Thinking, Agile, and Lean methodologies. - Highly proficient in the use of design and prototyping software (Adobe, Sketch, InVision, etc.) - Deep knowledge about web and mobile UX patterns, best practices, and emerging technologies. Understanding of HTML/CSS. - Excellent organizational skills. Able to switch between tasks across projects. - Able to give and receive feedback and interpret critique to enhance project outcomes. We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Role Description Regional Service Line Directors are client and market facing professional services leaders. They are responsible for Customer Experience, Product & Design (CXPD) Service Line. - Executing the regional go-to-market of customer experience, product management and experience design offerings and their relevant services. - Advocate and promote CX and Product service catalog to market sales teams. - Ensure teams are selling from the catalog as often as possible to maximize asset reuse, improve service tracing in CRM, and improve forecasting. - Drive and assist pursuits as the first point of contact for sales teams. - Assign specialized Regional Practitioners to pursuits to increase our right to win and assess pursuits for service fitment. - Collaborate with representatives of other offerings and services in the region, as well as account and partnership teams, to craft unique client solutions. - Contribute to service development and evolution by collaborating with Global Service Development Teams. - Collaborate with Market Directors to identify new/missing services and provide continuous service feedback to the Global Service Development Team. - Recruit and onboard new Regional Practitioners within their service line. - Oversee the staffing of key Regional Practitioners and the delivery of Offering-led engagements. - Maintain a skills/capabilities assessment for Regional Practitioners to aid in fitment for pursuits. Qualifications - Strong understanding of user experience design and product management disciplines, including advisory and delivery. - Business acumen for managing a professional services practice. - Strong internal and external consultative sales capabilities. - Relentless focus on the market and customer. - Highly collaborative. Requirements - Service expansion in the region: closed won deals (# and TCV by service - direct and follow up work). - Client gross margin on offering-led work. - Gross margin. - Service penetration (% of top 40 / next 40 clients). - Client NPS on engagements aligned to services. - Qualitative feedback from internal customers (i.e. market sales teams). - Usage of pursuit and delivery assets (% of relevant pursuits that used assets). - Employee engagement scores. Benefits - Learning & Development: There is no one-size-fits-all career path at Thoughtworks; however, you can develop your career as you wish, supported by interactive tools and numerous development programs. - Responsible Use of AI in Recruitment: AI tools are used to support the recruitment team with administrative tasks, but do not screen or make hiring decisions. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.