Role Description The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency. - Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. - Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. - Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. - Perform in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. - Conduct participant intake and assess needs through consultative interaction. - Determine eligibility and appropriate scope of services based on program guidelines. - Provide accurate, current, and program-approved information to participants. - Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources. - Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements. - Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions. - Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. - Facilitate referral or warm hand-off to Non-Medical Counseling providers when the participant’s needs are within scope of NMC services. - Provide appropriate referrals to clinical or emergency services when the participant’s needs exceed the scope of Non-Medical Counseling. - Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable. - Identify and provide alternative resource options for Guard and Reserve participants who may not have access to TRICARE or other healthcare coverage. - No Supervisory Responsibilities. - Other duties as assigned. Qualifications - Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling. - Possess strong customer service and communication skills appropriate for a contact center environment. - Knowledge and understanding of military life, including the unique needs of service members and their families. - Ability to assess participant needs and determine appropriate service pathways. - Familiarity with contact center operations, including call handling, documentation, and performance expectations. - Ability to pass a DoD Tier II suitability investigation within 30 days of hire. Requirements - While performing the duties of this Job, the employee is regularly required to sit and talk or hear. - The employee may use repeated motions that include the arms, wrists, hands and/or fingers. - The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision. Benefits - Teleworking Permitted: Yes - Teleworking Details: 100% Remote - Estimated Salary/Wage: Up to USD $36.00/Hr.

Role Description Are you passionate about solving complex industrial challenges using cutting-edge data analytics? Seeq is seeking a Solutions Consultant to join our growing team and play a key role in helping prospective customers understand the value of our advanced analytics software. As a Solutions Consultant, you’ll serve as a trusted technical advisor during the sales process, working closely with the sales team and prospects to: - Conduct discovery - Deliver compelling product demonstrations - Address technical questions - Provide expert insights into how Seeq’s platform can solve real-world problems in the oil & gas industry You’ll collaborate with the Director of Solutions Consulting and other cross-functional teams to ensure every customer interaction reflects our innovative, customer-first approach. This is an exciting opportunity for a technical professional who enjoys engaging with customers and is eager to make a measurable impact on a rapidly growing SaaS company. Qualifications - 5+ years of experience in a pre-sales, solutions engineering, or technical consulting role, ideally within a SaaS or industrial software company. - Bachelor’s degree in a technical field (e.g., engineering, computer science, data science). - Preference for candidates with experience in process manufacturing industries, though strong candidates from adjacent domains are also encouraged to apply. - 2+ years of experience in an oil and gas technical role or selling B2B to the oil and gas industry (upstream, midstream, downstream). - Strong understanding of AI, ML, data analytics, business intelligence, and/or industrial operations and process data. - Ability to effectively communicate and present technical concepts to varied audiences, including executives, directors, engineers, and operators. - Experience conducting software demos and technical consultations with prospective customers. - Familiarity with sales processes and CRM tools (e.g., Salesforce) is a plus. - Excellent problem-solving, interpersonal, and collaboration skills. - Self-starter with the ability to manage multiple priorities in a dynamic environment. - Willingness to travel (varies from 10%-25%) for partner meetings, customer meetings, team events, or conferences. Benefits - Competitive salary plus bonus incentives - $144,000 USD base salary plus variable - 12-week paid Seeq family leave - Unlimited PTO - Internet and mobile phone reimbursements - Medical benefits - Group term life insurance - Short-term and long-term disability insurance pre-tax benefits - Voluntary vision and dental (ortho) - Vacation bonus program - Employee Assistance Program - Generous home office allowance - The best co-workers (we've analyzed the data, so we know it's true.) - Pet-friendly workspace (your dog will be so happy to have you home) - You love your job! Company Description At Seeq, we are revolutionizing how industrial companies harness their process data to drive performance and innovation. As part of our team, you’ll be joining a collaborative, mission-driven culture with the flexibility and excitement of a remote-first environment. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.

Role Description The RN Tele-Health Triage is a registered nurse responsible for: - Handling incoming and transferred calls from patients, physicians, and healthcare organizations. - Assessing patients using nursing knowledge and departmental protocols. - Following triage guidelines and protocols to offer appropriate options for care. - Escalating concerns/high acuity cases according to guidelines to Primary Care at Home providers and medical director. - Documenting appropriately in EPIC for accurate departmental record keeping. - Facilitating referrals to primary care providers, specialists, healthcare facilities, and community resources. - Supporting benefit verification and prior authorizations for healthcare services/procedures. - Collecting pertinent information needed for medical review from referring providers. - Owning and modifying triage and authorization workflows. - Educating staff about triage and authorization processes. - Adapting to changes in policy, procedures, new techniques, and additional responsibilities. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. while taking on tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and provide development for other roles you may be interested in. Qualifications - Associates of Science in Nursing. - RN from an approved school of nursing with current license to practice professional nursing in the State of Texas. - 5+ years of total progressive clinical RN experience for adult and/or pediatric patients. - 2+ years of experience with capitated payment arrangements. - 1+ years of experience specifically working with insurance (HMO, PPO, and POS) companies to obtain authorizations and precertification for medical services. - Experience with EMRs and medical records. - Familiarity and application of CPT, ICD, and HCPS codes. - Basic PC skills including Windows Operating System. - Typing skills of 30 WPM. - Proven excellent communication skills. - Proven ability to multi-task and prioritize responsibilities. - Ability to travel throughout the greater Houston area to facilities and patient homes. Must have reliable transportation and current insurance coverage. Requirements - Bachelor of Science in Nursing (preferred). - Certified Coder (preferred). - 2+ years in ambulatory/primary care setting (preferred). - Experience with EPIC EMR (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $29 - $52 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description The Senior Business Consultant - Technical Lead (Student) will provide technical leadership, training, process improvement, and consulting for Professional Services employees in the Student module area as well as provide technical and functional consulting/problem resolution for Jenzabar One clients. This position requires a solid understanding of the Professional Services’ processes and procedures, a solid understanding of Student Information Systems (particularly in Admissions, Registration, Advising, and Student Life), and a general understanding of higher education regulations, requirements and policies associated with key student-based offices. The area of expertise required is Student, though work is not limited to that specific module area. The Consultant must be proactive, self-starting, professional and able to do some travel. This position requires the ability to manage individual relationships and will also work in conjunction with all other levels of Business Consultants and Professional Services leadership. Essential Tasks - Perform deep-dive analyses to resolve Student-related issues (e.g. repeats, advising trees, ARCs, etc.) - Detail oriented with excellent organizational skills - Perform assigned project tasks with minimal supervision - Follow established methodology to meet project deliverables for all assigned tasks - Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule - Communicate information clearly, accurately and timely to project team members - Work with Professional Services and Project Management Office to provide resolution and support for complex issues - Provide coaching and technical training in data validation, reporting, and how data flows through the student and finance modules as well as other areas as appropriate - Maintain and share a repository of process and training documentation - Gaining a sound understanding and knowledge of the customer's requirements and capabilities and recommending best practices - Understanding the customer business processes related to the solution - Must have excellent follow-up skills, provide detailed documentation, and be able to work effectively and independently - Strong problem-solving skills - Excellent written and verbal communication skills - Stay abreast with business trends and technologies - Collaborate with Project Manager in executing assigned projects - Develop estimates based on the customization specifications - Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within project scope - Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate. - Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight. - Other duties as assigned by management Qualifications - BS, BA Degree or equivalent experience - 5+ years’ experience (at least 4 years must be in Higher Education) - Experience with Jenzabar’s J1 Student Information System/ERP, with identifiable experience with Student area such as Admissions, Registrar, Advising, and Student Life - Experience across a range of higher end functions or offices - Advanced SQL programming skills - Ability to work effectively and thrive in a fast paced/high stress environment - Prior training delivery experience desired - Comfort level with evolving and ever-changing technology - Ability to translate technical complex concepts to functional end users - Software troubleshooting skills required - Excellent written and oral communication skills. Proven effective listening skills. - Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training - Excellent presentation and training skills - Must possess the ability to communicate well with others, ability to work in a team environment - Experience with Database tools and trouble-shooting skills Benefits - Medical Insurance - Life Insurance - Dental Insurance - Vision Insurance - PTO - Paid Parental Leave - Paid Holidays - Short Term Disability - Long Term Disability - 401K - Educational Assistance